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This paper presents an account of the UK campaign for the voluntary Living Wage, an example of civil regulation. The purpose of this paper is to identify and characterize the actors involved in the campaign, describe methods used and examine direct and indirect consequences of the campaign.

A mixed-method design is employed, reflecting the broadly framed purpose of the research. The research used semi-structured interviews with campaigners, union representatives and employers, observation of campaign activities and the creation of a database of Living Wage employers.

The campaign originated in the community organizing movement, but has involved a broad range of labor market actors, both “new” and “old.” A continuum of campaigning methods has been used, stretching from community mobilization to appeals to employer self-interest and corporate social responsibility. The campaign has recruited 3,000 employers, led to wage increases for thousands of workers and registered indirect effects by shaping the policies of governments, employers and unions.

The research presents a novel account of the UK’s distinctive Living Wage campaign, a notable example of the civil regulation of the labor market.

Collective employer representation in the UK has changed in fundamental ways in recent decades. Collective bargaining has declined and instead, the authors have seen the emergence of a significant new form of collective organisation, the employer forum (EF), which promotes good corporate behaviour and typically focusses on issues of equality and diversity, social policy and community engagement. The purpose of this paper is to examine this new form of collective action through a case study on Business in the Community (BITC) Wales. It also compares this EF with traditional employers’ associations (EAs) in order to establish what is significant and distinctive about EFs.

BITC Wales is a “typical case” (Patton, 2014; Seawright and Gerring, 2008) that shares key characteristics and functions with other EFs across key analytical dimensions, and therefore provides insights into the wider population of EFs in the UK. In addition, the paper compares EFs, examined through a qualitative case study of BITC Wales, and traditional EAs, introduced and discussed in the literature review, along the same analytical dimensions. The aim of contrasting EAs with the case study on BITC Wales is to establish what is distinctive and significant about EFs and to consider the implications for employment relations in the UK.

The paper argues that EFs and EAs support employers in dealing with the challenges of managing the employment relationship and threats to profitability in different political contexts. The organisation of employers in EAs was a response to increasing trade union power and labour costs. EFs are helping employers to deal with a different set of challenges, including declining social cohesion in communities in which employers operate, reputational and legal risks posed by new equality and diversity legislation and expectations of good corporate citizenship by consumers and their own employees. EFs address these challenges by engaging in social projects in local communities, by promoting good corporate behaviour through benchmarking and codes of conduct, and by boosting the reputation of employers through award schemes and promotion of corporate social responsibility activities of member companies.

Previous literature has not examined EFs and their role in employment relations. This paper considers EFs as a new actor in employment relations.

Presents 35 abstracts from the 2001 Employment Research Unit Annual conference held at Cardiff Business School in September 2001. Attempts to explore the theme of changing politics of employment relations beyond and within the nation state, against a background of concern in the developed economies at the erosion of relatively advanced conditions of work and social welfare through increasing competition and international agitation for more effective global labour standards. Divides this concept into two areas, addressing the erosion of employment standards through processes of restructuring and examining attempts by governments, trade unions and agencies to re‐create effective systems of regulation. Gives case examples from areas such as India, Wales, London, Ireland, South Africa, Europe and Japan. Covers subjects such as the Disability Discrimination Act, minimum wage, training, contract workers and managing change.

Alice Rangel de Paiva Abreu is Director of the Office of Science and Technology of the Organization of American States in Washington DC, and Professor of Sociology at the Federal University of Rio de Janeiro, Brazil. For three years she was Vice President of the National Council for Scientific and Technological Development (CNPq). She is also a member of the Executive Committee of the International Sociological Association and President of RC30 Sociology of Work. Her research interests include industrial restructuring and gender and work. alice.abreu@br.inter.net Graciela Bensusán is a professor/researcher at the Universidad Autónoma Metropolitana-Xochimilco, and is also affiliated with FLACSO in Mexico City. She is the author of numerous books and articles on comparative labor policy, organizations, and institutions, including Trabajo y Trabajadores en el México Contemporáneo (co-editor, 2000), which received the Latin American Studies Association Labor Studies Section award for best book. bensusan@servidor.unam.mx Leni Beukema is Assistant Professor of Labor Studies in the Department of General Social Sciences at the University of Utrecht. Her research activities and publications have – beside matters concerning labor movements – focussed on quality and organization of work, network-organizations and time management, and globalization/localization at work. l.beukema@fss.uu.nl Bob Carter is Senior Lecturer in the Sociology Department, the University of Leicester, UK. His original interests were focused on the class position of white-collar workers and the nature of their organizations. He has taught trade unionists, has written on labor process theory and the distinctiveness of public sector employment, and is currently developing research on comparative US/UK union strategies. bc20@leicester.ac.uk Harry Coenen is a Professor of Social Sciences (labor studies) in the Department of General Social Sciences at the University of Utrecht. His research activities and publications include among others the theories of structuration and the risk-society, citizenship and social participation, union movements and labor relations and the research methodology of action research. h.coenen@fss.uu.nl Maria Lorena Cook is associate professor in the School of Industrial and Labor Relations, Cornell University. A political scientist, she has published widely on Mexican labor politics, labor reform, regional integration, and transnational movements. Professor Cook is writing a book on labor law reform and union responses in Latin America. MLC13@cornell.edu Rae Cooper teaches industrial relations in Work and Organisational Studies at the University of Sydney. Rae’s research addresses organising and membership renewal strategies of Australian unions. In 2002, she edited a special edition of Labour History on union organising and mobilisation in Australia and New Zealand. Rae is an active union member and the Chair of the New South Wales Working Women’s Centre. r.cooper@econ.usyd.edu.au Daniel B. Cornfield is Professor of Sociology at Vanderbilt University and Editor of Work and Occupations. His research has addressed the growth, decline and revitalization of labor movements, the wellbeing of immigrants, changing workplace social organization, the employment relationship, and work & family. Among his recent publications is his volume co-edited with Randy Hodson, Worlds of Work: Building an International Sociology of Work (Kluwer/Plenum, 2002). daniel.b.cornfield@vanderbilt.edu Rick Delbridge is Professor in Organizational Analysis at Cardiff Business School. His research interests include the changing nature of work and organizational innovation. He is author of Life on the Line in Contemporary Manufacturing (Oxford University Press) and co-editor of Manufacturing in Transition (Routledge). Peter Fairbrother is a Professorial Fellow in the School of Social Sciences at Cardiff University, Wales. He researches in the area of trade union and labour studies. This work includes work on changes in public services, international trade unionism and labour rights and the impact of globalisation and de-industrialisation on labour. He has published broadly in these areas and has made a major contribution to debates about trade union renewal. FairbrotherPD@cardiff.ac.uk Enrique de la Garza Toledo is former Visiting Professor at the University of California, Berkeley, Professor in the Graduate Program in Labor Studies at the Metropolitan University of Mexico, and Editor of the journal Trabajo. A prolific writer on labor and work in Latin America, he was recently awarded the National Prize for Labor Research for his work on productive restructuring, firms, and workers in México in the beginning of the 21st century. egt@xanum.uam.mx Edmund Heery is Professor of Human Resource Management at Cardiff Business School. His main research interests are trends in union organising and union representation of workers with non-standard contracts. Professor Heery is an editor of the British Journal of Industrial Relations and an academic advisor to the New Unionism Task Group of the Trades Union Congress. Russell D. Lansbury is Professor of Work and Organisational Studies and Associate Dean (Research) at the University of Sydney. A Fellow of the Australian Academy of Social Sciences, his recent publications include After Lean Production: Evolving Employment Practices in the World Auto Industry, with T. A. Kochan and J. P. McDuffie (Cornell University Press, 1997) and Working Futures: The Changing Nature of Work and Employment Relations in Australia, with R. Callus (Federation Press 2002). He is joint editor of the Journal of Industrial Relations. r.lansbury@econ.usyd.edu.au Héctor Lucena is Professor of Labor Relations and Coordinator of the Doctoral Program in Social Science at the Universidad de Carabobo, Valencia, Venezuela. He has written widely on processes, institutions, and transformations in labor relations in Venezuela and Latin America. hlucena@postgrado.uc.edu.ve Holly McCammon is Associate Professor of Sociology at Vanderbilt University. Recently she has studied the changing strategies of the U.S. labor movement, particularly its shift from strike activity to legal mobilization. Her interest in collective strategies has also led her to study the U.S. women’s suffrage movement and its use of various tactics and arguments. José Ricardo Ramalho is professor of sociology in the Graduate Program of Sociology and Anthropology of the Federal University of Rio de Janeiro, Brazil. His main research interests have been related to the sociology of work, trade union and working class movements, and development studies. jramalho@ifcs.ufrj.br John Salmon lectures in industrial relations and Japanese management at Cardiff Business School. He is Joint Coordinator of the Asian Pacific Research Unit at Cardiff. His research interests have been largely associated with workplace relations. Currently, he is involved with empirical research of union organising campaigns in both Britain and Japan. Rachel Sherman is Assistant Professor of Sociology at Yale University. Her dissertation, “Class Acts: Producing and Consuming Luxury Service in Hotels,” is an ethnographic investigation of inequality in interactive service work. Melanie Simms is a lecturer in industrial relations and human resource management at Canterbury Business School, which is part of the University of Kent. Her research interests focus on trade union renewal, specifically attempts to organize groups of workers who are under-represented in the trade union movement. M.Simms@ukc.ac.uk David H. Simpson is a Lecturer in Industrial Relations and Director of the Trade Union Research Unit at Cardiff Business School, Cardiff University. His main interests centre on trade unions, particularly in South Wales, and has conducted research projects for the GMB, GPMU, UNISON, UNIFI and NAHT amongst others. He is currently a member of the ACAS Single Panel of Arbitrators. Doowon Suh is an assistant professor at the Graduate School of International Studies of Korea University in Korea. His research areas of interest cover social movements, historical sociology, sociology of work, and modern Korean society. His current research project addresses the issue of how social movements influence democratic transition and consolidation in the Third World. dwsuh@korea.ac.kr Lowell Turner is professor of international and comparative labor at Cornell University, in the School of Industrial and Labor Relations. Among his books are Democracy at Work: Changing World Markets and the Future of Labor Unions (1991) and Fighting for Partnership: Labor and Politics in Unified Germany (1998), along with several edited volumes including Rekindling the Movement: Labor’s Quest for Relevance in the 21st Century (2001). Kim Voss is Associate Professor of Sociology at the University of California, Berkeley. She is the author of The Making of American Exceptionalism: The Knights of Labor and Class Formation in the Nineteenth Century and is co-author of Inequality By Design, Des Syndicats Domestiques, and the forthcoming Hard Work: Remaking the American Labor Movement. Her current research is focused on social movement unionism in the U.S. and elsewhere, on the life history of labor activists, and on the impact of participatory democracy on civil society. Mark Westcott is a lecturer in the School of Business at the University of Sydney. His research interests include union structure and activity within workplaces as well as the effects of corporate structure and strategy upon the management of labor.

As trade unions have continued to decline in membership and influence across the developed economies, so academic attention has turned to the prospects for renewal and a search for the conditions under which it might plausibly occur (Fairbrother, 2000; Martin & Ross, 1999; Turner, 1999). One leg of this search has been directed towards the changing context which unions face and has resulted in the prescription that unions must change their policies, structures and culture to accommodate a “new workforce” (Cobble, 1994; Heckscher, 1988; Wever, 1998). A second leg has been directed within unions themselves and has been concerned more with the internal processes through which renewal can take place (Fiorito et al., 1995; Hurd, 1998; Pocock, 1998). In the U.K., two distinctive theories of change in trade unions have emerged along this second line of inquiry, one of which, the “rank and file” model, holds that significant change occurs from the bottom-up and requires the mobilisation of members against a conservative leadership (Fairbrother, 1996). The other, the “managerial” model, claims the opposite is true and that renewal is conditional on effective systems of union management and occurs from the top–down (Willman et al., 1993). Both theories are venerable and in Britain their roots can be traced on the one hand to the Webbs and their conviction that effective unions required professional leadership and on the other to the apostles of industrial syndicalism (Fox, 1985, pp. 66, 256–260). They continue to structure debate, however, and the purpose of this article is to provide an empirical examination of each with regard to an issue, which seemingly is critical to the internal renewal of unions, the development of organising activity.

This paper offers an interpretation of the changing servicing relationship between trade unions and their members in postwar Britain. Its central claim is that union servicing has passed through three main phases, to which the labels professional, participative and managerial unionism can be given. The professional servicing relationship was dominant from the 1940s to the mid‐1960s and was characterised by reliance on professional negotiators to service a largely passive membership. The participative relationship emerged in the 1960s and flourished in the 1970s and was marked by an activist conception of union membership and a supportive or facilitating role for union officialdom. The managerial servicing relationship emerged in the 1980s and is still coming clearly into view. At its core is a view of union members as reactive consumers whose needs must be continually tracked and responded to by trade unions drawing on the techniques and practices of strategic management.

Discusses how an earlier article in this journal (Vol. 19 No. 3) examined the extent to which the spread of individual performance‐related pay (IPRP) and was associated with trade union derecognition. Builds on that analysis and uses the same set of data to examine whether this kind of payment system is associated with trade union disorganization, with the detachment of employees from union membership. Concludes that, while there is some evidence of IPRP leading to a reduced identification with trade unionism among employees, there is countervailing evidence of a fresh demand for union protection where IPRP is introduced. Case studies from local government, however, suggest that local union representatives have been ill‐equipped to meet this demand and have failed to exploit a diffuse sense of grievance about the operation of performance pay among local authority workers.

Reports on the conference on Ethical Issues in Contemporary Human Resource Management, held in April 1996. Notes concerns raised at the conference relating to a lowering of employment standards. These included factors such as: insecurity and risk, transfer of risk and surveillance and control. Suggests a number of alternative ethical frameworks useful in an analysis of HRM, including such elements as: basic human, civil and employment rights, universalism and community of purpose. Considers methods of defending such an ethical focus from charges of utopianism, and suggests that ethical HRM will be a developing theme over the next few years.

Studies of workplace equality have often questioned the effectiveness of employers' efforts to tackle employment disadvantage. This article is concerned with the role that civil society organisations (CSOs) play in promoting equality at work. The main aims of this article are to: examine the role played by CSOs in promoting equality and challenging disadvantage at work through engaging with employers; characterise the ways in which they operate as mediating agents; and to reflect on the implications of CSO interventions for understanding how the process of mediating workplace equality operates.

The paper uses interview data from a study of the work and employment‐related activities of CSOs operating in the UK, and was undertaken during 2007 and 2008. In‐depth interviews were conducted with key respondents from a carefully selected sample of CSOs.

It is found that there is a marked emphasis that many CSOs place on tackling equality issues by engaging positively with employers.

The paper examines the role played by CSOs in tackling inequality and disadvantage in work and employment by engaging with employers, characterising how they operate as mediating agents.

It is commonly argued, not least by the Conservative Government, that failings in public services stem, not from inadequate financing but from poor management. Accordingly, the Government has initiated a wave of managerial experiment in the public services and has sought to strengthen the managerial function, often by a series of wholescale borrowings from the allegedly better managed private sector. Increasingly, the object of this new managerialism has been to generate a ‘performance culture’ in the public services. The skilful deployment of new management techniques, it seems, will alter attitudes and practices across public services, such that staff become more client or customer focused and committed to the continual improvement of the services they deliver.