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Documents as we encounter them in everyday life are complex and diverse things, whether on paper, computer disk or on the World Wide Web. They play many roles vis‐à‐vis human beings, and the humans engaged with them have diverse responsibilities that are not always easy to fulfil. Added to this is the issue of how a document or literary work can change and yet retain its identity, as found in maintenance, drafting and versioning of documents. This paper explores how the meaning‐oriented philosophy of Herman Dooyeweerd may be used to understand the complex nature of documents, to throw light on the roles, responsibilities and culture surrounding them, and to tackle issues of identity and change.

The purpose of this paper is to explore the added value of philosophy in understanding and overcoming resistance to quality control.

The paper describes a case in which the philosophy of Herman Dooyeweerd was applied to give advice on a standardisation project within a company. The authors evaluate the project and resistance to it after six years, using the same philosophical approach.

Economic goals of quality control were achieved without any substantial employee resistance by addressing non-economic aspects. Apparently, social needs are not necessarily detrimental to economic goals. On the contrary, it is difficult to achieve economic goals if the social aspects are not being addressed.

Though based on one case study only, the findings suggest that a multi-aspect approach to quality management is very promising.

The approach is not just a TQM tool but rather a way of addressing various aspects in a systematic and balanced way. Familiarising managers with this approach should help them to balance financial and other aspects without making those other aspects instrumental to achieving financial targets.

The paper presents a new multi-aspect approach to quality management, based on philosophy in business research. It seems that the value of this approach reaches beyond the area of quality management and can be important to organisation studies in general.

The purpose of this paper is to apply a philosophical framework in order to come to a life‐world oriented understanding of an enterprise resource planning (ERP) system for evaluating system success. To do so, according to Dooyeweerd's theory of aspects, a multi‐aspectual understanding is derived based on end‐user's everyday experience of the system.

Through a qualitative case study, data are gathered based on 17 semi‐structured interviews. The company within which this study was conducted is an Iranian manufacturer which fully implemented a SAP R/3 system about four years ago. In order to analyze text data, an interpretive text analysis is conducted.

According to the results, among all 15 aspects and from end users’ point of view, the qualifying aspects are analytical, pistic, economic and formative, which means that the other aspects are ignored or repressed throughout the organization. All these qualifying aspects include both positive and negative norms but for three of them (analytical, economic and formative) the positive norms are dominant. Regarding the pistic aspect, even though it includes strong positive norms, they are not dominant compared to negative norms. Synthesizing results show that according to “Meeting objectives”, “User satisfaction” and “Emancipation” as general norms, ERP success, in order to be completely realized, requires each general norm to be considered as a multi‐aspectual criterion.

First, the management team has to concentrate not only on economic and formative objectives but also on the other aspectual objectives which are more qualitative and intangible. Each aspectual objective requires its own specific methods and data to be measured, therefore the management team must provide supportive conditions so that multiple measurement systems are allowed to be implemented. Second, through new long‐term plans, budgets and training courses, already ignored aspects such as psychic, lingual, social, aesthetic, juridical and ethical must be more focused in order to bring to them more visibility and recognition throughout the organization. Third, In order to increase the positive norms for all aspects, holding periodical workshops and training courses is helpful. In addition, implementing reward systems can be a complementary action in order to improve positive norms.

The paper shows that evaluating ERP success according to end users’ point of view brings more visibility to some issues which are usually ignored or missed by quantitative or uni‐aspectual approaches. Furthermore, utilizing Dooyeweerd's framework as a life‐oriented philosophy for evaluating ERP success is a novel work, which may lead to a kind of development and enrichment in the ERP success literature.

The purpose of the article is to highlight areas of potential research which will provide a deeper understanding of sustainable development and allow a more structured approach to the development of knowledge in such a broad topic.

The approach has been to identify the philosophy of Herman Dooyeweerd and his theory of the cosmos as a means by which knowledge can be gained, understood and developed. This approach has allowed a useful framework to be developed which provides a checklist, a deep understanding and a place to structure and place emerging knowledge. It also allows some understanding of the strength of the interrelationships between modalities which contribute to sustainable development.

The findings are still being investigated but several case studies have been undertaken which suggest that this philosophical approach is a useful way forward.

The research is the development of a methodology and as such will develop and emerge over time. In this connection the article suggests four areas namely “time”, information technology, democratisation, and implementation which pervade the whole framework and provide the context in which evaluation can be studied.

The framework should be sufficiently robust to deal with all issues related to sustainable development but the level at which it can be used will depend on the knowledge of the user.

The framework has been designed to allow all stakeholders to make a contribution at whatever level they feel is appropriate. In this sense it should harmonise knowledge between all participants.

The approach is original and has been developed into a book which provided a basis for discussion by the universities of the G8, G20 countries for their declaration developed in Turin 2009 which was then passed to the heads of state meeting in that year.

The purpose of this paper is to investigate the development of a culturally sensitive and end‐user‐centric software architectural framework for the development of eService applications in information and communication technologies for development (ICTD) contexts. The research is undertaken within the Siyakhula Living Lab (SLL) in South Africa.

Action research is the approach undertaken in this research with an extensive literature review to inform the development of the architecture, which is later qualitatively and quantitavely validated.

Various factors have to be taken into consideration for technology solutions to be effective in their context of deployment. The authors have provided an architecture that intrinsically enables software solutions to be developed from the ground up with concern for flexibility for context sensitivity. The PIASK architecture separates the presentation, interaction, access, social networking and knowledge base components into five distinct functional layers. This architecture is validated for: technical viability through a development of a knowledge portal in SLL; cultural sensitivity through Dooyeweerd's theory of modal aspects; and user centricity using a SALUTA‐based evaluation.

The successful evolution of any society towards a knowledge society is predicated on technology solutions that embrace and that are sensitive to the socio‐cultural diversity of that society. The PIASK architecture developed in this research is a tool that can be used in the realization of services and applications for ICTD contexts in South Africa and other third‐world countries.

The software architecture developed specifically for ICTD contexts to encapsulate context sensitivity and user centricity is the primary and novel contribution of this research.

Older people with dementia (OPD) have specific housing and technology-related needs, for which various design principles exist. A model for designing environments and its constituting items for people with dementia that has a firm foundation in neurology may help guide designers in making design choices. The paper aims to discuss these issues.

A general design model is presented consisting of three principles for OPD, namely designing for ageing people; designing for a favourable state and designing for beautiful moments. The neurosciences as a whole give shape to an eminent framework explaining the behaviour of OPD. One of the objectives of this paper is to translate the design principles into design specifications and to show that these specifications can be translated in a design.

Philosophical concepts are introduced which are required to understand design for OPD. Four case studies from Dutch nursing homes are presented that show how the theory of modal aspects of the philosopher Dooyeweerd can be used to map design specifications in a systematic way.

These examples of design solutions illustrate the applicability of the model developed in this article. It emphasises the importance of the environment for supporting the daily life of OPD.

There is a need for a design model for OPD. The environment and technology should initiate positive behaviours and meaningful experiences. In this paper, a general model for the designing of environments for OPD was developed that has a firm foundation in neurology and behavioural sciences. This model consists of six distinct steps and each step can be investigated empirically. In other words, this model may lay the foundation for an evidence-based design.

Couched within the author’s memories and correspondence with Kathy Charmaz, this chapter considers the philosophical nature of Constructivist, or Charmazian Grounded Theory, and contrasts it with the philosophical underpinnings of Critical Grounded Theory. Using an autopoietic framework, this chapter sees Charmazian and Critical Grounded Theory as interconnected, complementary, but distinct in the way they each approach research participants and interpret social processes. The chapter ends with reflections on Kathy Charmaz's contribution to critical grounded theory and where she had hoped the next generation of grounded theorists might expand the methodology.

The received wisdom underlying many guides to ethical research is that information is private, and research is consequently seen as a trespass on the private sphere. Privacy demands control; control requires consent; consent protects privacy. This is not wrong in every case, but it is over-generalised. The distorted perspective leads to some striking misinterpretations of the rights of research participants, and the duties of researchers. Privacy is not the same thing as data protection; consent is not adequate as a defence of privacy; seeking consent is not always required or appropriate. Beyond that, the misinterpretation can lead to conduct which is unethical, limiting the scope of research activity, obstructing the flow of information in a free society, and failing to recognise what researchers’ real duties are.

By “political economy” I mean both the method of thought and the body of knowledge which refer to human economising behaviour. The body of knowledge includes both theory — theorems, laws, empirical generalisations, etc., and “facts” — history, description of institution, statistical data, etc. By “Christian theology” I mean both the method of thought and the body of knowledge which refer to the human religious understanding of Jesus of Nazareth. “Religious” here implies awareness of, or belief in, God. The body of knowledge may include pre‐Christian religion (such as that reported in the Old Testament), and the results of independent inquiry (such as natural theology) in so far as these are interpreted by, or “refracted” through what theologians call the “Christ event”.