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The purpose of this paper is to discuss the application of documentation and recording techniques for World Heritage conservation using the case studies of the Petra Archeological Park (PAP) in Jordan and the Silk Roads Cultural Heritage Information System (CHRIS) in Central Asia. In the PAP case study, these techniques could aid in the assessment of risks faced by World Heritage properties and threats to the integrity of the Outstanding Universal Values (OUV). With respect to the Silk Roads CHRIS case study the Geospatial Content Management System (Geo‐CMS) proposed aims to improve information management and collaboration among all stakeholders.

Integrated surveying techniques and information management systems together with active stakeholder participation can be used as conservation and management tools. In the case of PAP, using a systematic documentation tool (MEGA‐J) to conduct site condition and risk assessment of cultural heritage and combining photographs, maps and GPS measurements within a GIS platform allows for identifying the location and intensity of risks, and the degree of vulnerability within the PAP boundaries and buffer zone. In the Silk Roads CHRIS project the Geo‐CMS brings together data from different fields, e.g. geography, geology, history, conservation, to allow for a holistic approach towards documentation, protection and management of a number of diverse sites to be combined in serial transnational World Heritage.

The study provides insight into how digital technologies can aid in heritage documentation and conservation, including stakeholder involvement and training. Moreover, by means of the two case studies it can be shown that a combination of digital technologies allows for an efficient mapping of buffer zones and risks and how a Geo‐CMS can form a common platform to manage large quantities of information of different origin and make it accessible to stakeholders in transnational projects.

This paper discusses the use of digital technology and the participation of stakeholders in heritage conservation and documentation when dealing with complex World Heritage properties, e.g. serial transnational and archaeological ensembles at high risk.

The use of standards is currently characterized by International Organization for Standardization (ISO) as essential for the efficient development of products, processes, services and systems in organizations; that is the norm-profit-measuring methodology Toolkit. From an impact-analysis perspective, the purpose of this paper is to compare the existing published standards in the area of archival science and documentation in Brazil, by the hand of the Brazilian Association of Technical Standards (ABNT); Portugal (NP), by the Portuguese Institution of Quality (IPQ); and in Spain (UNE), by the Spanish Association for Standardization and Certification (AENOR). Finally, this paper aims to observe the convergences and divergences among these countries with respect to the first country standards organization, United Kingdom (UK), by the British Standards Institution (BSI). This paper is an extract of a deeper investigation about behaviors, uses and impact of ISO’s standards.

The methodology consists in a qualitative and quantitative comparative study, carried out through the analysis of the technical contents of the standards present in the catalogs available on the ABNT, IPQ, AENOR and BSI websites. It compares the main existing divergences in adoption, collaboration, elaboration, volume, working-group dynamism, editing schedules, costs and groups of standards.

The analysis allowed to observe the relevance of the technical standards in the studied countries and the advantages of the adoption of ISO for the dissemination of contents. For instance, the use and application of these standards for the development of archival and records management activities is considered to benefit the professionals to decrease the time of implementation and execution of the archival activities and allow continuous assessment. Besides ensuring quality in the archival processes, standardization evidences the complexity within organizational environments inherent to the metamorphosis of each’s functional context.

This paper contributes with an original analysis of how the technical standards of the Archival and Records Management area are published and used in Brazil, Iberian Peninsula and the UK.

Employees, as the most important assets of an organization, acquire a great deal of experience, skills and knowledge throughout the time period they work for the organization. If their skills and technical knowledge are not documented properly, these will be lost once the employees leave the organization. Therefore, documentation is necessary for preserving this invaluable knowledge, avoiding duplication and preventing repeated mistakes that occurred in the past and, providing the junior staff with experiences gained by their predecessors. Thus, this research aims to elaborate on the role of organizational knowledge management (KM) as an essential tool for turning tacit knowledge into explicit knowledge and sharing the gained experiences with others.

This research is developmental applied research with qualitative approach and it was conducted using thematic analysis method. This method includes a semi-structured interview with 18 researchers conducting research projects at the Satellite Research Institute under the supervision of the Iran Space Agency.

The projects contain knowledge that is a combination of “know why”, “know what”, “know who” and “know how”. A large amount of this knowledge is, indeed, the tacit knowledge. Most of this tacit knowledge is not reflected in the project documents. Generally, the documents contain results only and they do not include experience, technical details, methodology, analysis and mistakes that were made during research activities. Documentation challenges fall into three major types: technical, human resources and administrative.

Considering the necessity of documentation within the knowledge transfer process and its important role in KM; and, with respect to the lack of technical knowledge and experience transfer observed in the documents of Satellite Research Institute, this research proposes some steps that need to be taken to turn the knowledge sharing into an organizational culture.

In the present article, the authors tackle the problem of IT documentation, which plays an important role in information technology (IT) project management.

They provide a simple tool based on five complementary views, which should be detailed by the project team using a classic source code management platform.

The proposed tool is open source and may be reused by any IT team in various project contexts and heterogeneous development methods.

This research provides an operational framework, which facilitates IT project management and documentation. The framework is open source and may be easily downloaded by any other IT team.

The purpose of this paper is to share the experience of the document discovery process, during the implementation of an asset management system for a rail company. This system will deliver comprehensive enterprise asset management information from a single source, with information provided to mobile devices, for use by field workers. This case study presents the challenges encountered in the search, retrieval and management of documentation for use on a daily basis for civil standard maintenance tasks.

Evidence gathered for this paper was a result of direct and participant observation over a period of 18 months from 2014 to 2016. As a member of the project team, certain privileges were accorded to the researcher who was placed in a unique position to act as the main research instrument, able to collect data on the systems used as well as the everyday practices on information capture and document production.

Document quality and standards can be overlooked or deemed as not crucial; the value, significance and importance of documentation are lost when no one takes ownership; the understanding and application of standards, quality management and governance can have a direct bearing on the effective management and control of documents and subsequent records produced.

Research is limited, as this is a single case study.

By highlighting the challenges faced and the resolutions used, this paper hopes to offer a level of practical guidance with the detection process for maintenance tasks for the civil assets discipline for a rail network.

This case study contributes to the understanding of quality management and the role it plays in document management and in turn the search and retrieval process. It provides evidence that documents must be systematically managed and controlled to limit risk both internally and externally.

The purpose of this paper is to examine the implementation activities involved in certifying a quality management system to the ISO 9000 quality management system standard. This includes developing the best business performance measures that will serve as indicators of an effective quality management system. This paper aims to establish a relationship between implementation activities involved in the quality system and specific business performance measures that can be used to assess the system's effectiveness.

Data were collected using an online survey combined with publicly available financial reporting information. Regression and other statistical techniques along with text clustering and association of the survey comments were used to analyze the data.

Emphasis on implementing a documentation system were found to be linked to business performance as measured by the return on assets financial measure.

Future research should explore various documentation system aspects such as knowledge management and information sharing in greater detail. A larger sample focused on a specific industry might provide useful information for industry appropriate performance indicators.

The practical implications of this research focus on the design and implementation of an organization's quality management system in areas that will provide the most benefit to organizations seeking ISO 9000 certification. A baseline measurement can be used prior to implementing the system to strategically manage the implementation process. By understanding how best to implement the quality management system, fewer resources are wasted on ineffective quality management system certification projects and some of the skepticism around the implemention of an ISO 9000 certified quality management system is eliminated.

Few quality system researchers target the implementation process for analysis. Combining survey data and publicly held financial represents is a new method for studying ISO 9000 implementation.

This paper deals with the subject of “Lean Normalization.” The purpose of this paper is to propose a comprehensive methodology which combines the benefits of both International Organization for Standardization (ISO) standards and Lean Management. The application of this methodology leads manufacturing or service companies to certification without creating more documentation. It guarantees agility and flexibility in the day-to-day management of the company, and induces lower costs and reduced times. This methodology provides a new way of tackling the implementation of ISO standards in a company.

This methodology is based on the synergistic combination of both ISO standards (Quality Management System) and the key concepts of Lean Management. After a short presentation of ISO standards and Lean Management, the possibility of implementing a synergy between these two different approaches will be discussed. At this point, ISO 9001 standards will be focused on. The proposed methodology will be introduced step by step. Each step of the model will be formalized using the Structured Analysis and Design Technique graphic representation tool. Moreover, each step is associated with a key concept of Lean Management. In order to illustrate the proposed method, an example of implementation will also be presented.

To show the feasibility of this methodology, this paper finishes with a summary of the results achieved in a company and draws some interesting conclusions. Companies have the possibility of achieving certification in combination with a Lean Quality Management System (LQMS): a one-page quality manual, only ten records, no major non-conformities and no customer complaints over a two-year period.

The methodology may have to be adapted to better suit the needs of companies seeking to implement the latest version of the ISO 9001 standards.

This paper presents the deployment of ISO 9001 standards whilst simultaneously respecting key Lean Management concepts. The practical results for enterprises are the implementation of an LQMS leading to a certification.

This paper presents a new method combining both ISO standards and Lean Management concepts to achieve certification with an LQMS.

Due to its simplicity and the relevance of its steps, the proposed methodology can be applied to companies with a guaranteed success of certification.

This paper aims to present a systematic method to implement a single‐source content management system for optimized data flow for standardized documentation and reporting. A historical background in production efficiency is also provided.

A systematic deployment strategy is provided for identifying, collecting, securing, standardizing, automating, and globalizing key information. The approach incorporates lean elements from 5S, standardized work instructions, and lean visioning.

It was found that the reallocation of time management from operators, management, and support groups has increased compliancy and throughputs, while driving down extraneous costs.

Some implications associated with the inability to initiate a full single‐source content management system are discussed.

This paper provides tools for improving the quality and productivity of data flow. Both long‐term and short‐term trends can be observed and yield improvement opportunities.

This article is concerned with services providing information about management (e.g. personnel practices, the use of management techniques) rather than the broader area of information for management. The manager's need for information services is examined by reference to actual enquiries put by managers in their daily work. The present state of documentation services (e.g. books, periodicals, abstracting and indexing services, guides to research) is examined, together with the various kinds of libraries providing information services on management. Finally, reasons for the non‐use of existing services by managers are examined and suggestions are made for the removal of these obstacles.

The purpose of this paper is to explore and explicate documentation ideals parallel to information policy, and by means of this analysis demonstrate how the concept “documentation ideals” is an analytical tool for engaging with political and institutional contexts of information practices.

The paper is based on a case study of documentation ideals in a debate about quality in archaeological documentation. The methodology draws on idea analysis, and on the science and technology studies’ controversy studies approach.

The paper explicates three documentation ideals, how these ideals allocate responsibility for documentation to different actors, how the ideals assign roles to practitioners, and how the ideals point to different beneficiaries of the documentation. Furthermore, the analysis highlights ideas about two different means to reach the documentation ideals.

The case’s debate reflects opinions of Northern European professionals.

The paper illuminates how documentation ideals tweak and even contest formal information policy in claims on the documentation and on the practitioners doing documentation.

Documentation ideal analysis is crucial as a complement to formal information policy analysis and to analysis guided by practice theory in attempts to understand the contexts of information practices and documentation, insights central for developing information literacies.