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Research questions that this paper attempts to answer are – do the features in general email communication have any significance to a teaching faculty member leaving the business school? Do the sentiments expressed in email communication have any significance to a teaching faculty member leaving the business school? Do the stages mentioned in the transtheoretical model have any relevance to the email behaviour of an individual when he or she goes through the decision process leading to the decision to quit? The purpose of this paper is to study email patterns and use predictive analytics to correlate with the real-world situation of leaving the business school.

The email repository (2010–2017) of 126 teaching faculty members who were associated with a business school as full-time faculty members is the data set that was used for the research. Of the 126 teaching faculty members, 42 had left the business school during this time frame. Correlation analysis, word count analysis and sentiment analysis were executed using “R” programming, and sentiment “R” package was used to understand the sentiment and its association in leaving the business school. From the email repository, a rich feature set of data was extracted for correlation analysis to discover the features which had strong correlation with the faculty member leaving the business school. The research also used data-logging tools to extract aggregated statistics for word frequency counts and sentiment features.

Those faculty members who decide to leave are involved more in external communication and less in internal communications. Also, those who decide to leave initiate fewer email conversations and opt to forward emails to colleagues. Correlation analysis shows that negative sentiment goes down, as faculty members leave the organisation and this is in contrary to the existing review of literature. The research also shows that the triggering point or the intention to leave is positively correlated to the downward swing of the emotional valence (positive sentiment). A number of email features have shown change in patterns which are correlated to a faculty member quitting the business school.

Faculty members of only one business school have been considered and this is primary due to cost, privacy and complexities involved in procuring and handling the data. Also, the reasons for exhibiting the sentiments and their root cause have not been studied. Also the designation, roles and responsibilities of faculty members have not been taken into consideration.

Business schools all over India always have a challenge to recruit good faculty members who can take up research activities, teach and also shoulder administrative responsibilities. Retaining faculty members and keeping attrition levels low will help business schools to maintain the standards of excellence that they aspire. This research is immensely useful for business school, which can use email analytics in predicting the intention of the faculty members leaving their business school.

Although past studies have studied attrition, this study uses predictive analytics and maps it to the intention to quit. This study helps business schools to predict the chance of faculty members leaving the business school which is of immense value, as appropriate measures can be taken to retain and restrict attrition.

In India, one of the prime focuses of a post-graduate management program is to prepare students and make them job-ready. Masters in Business Management (MBA) program helps students to imbibe theoretical and practical skills which are required by the industry, which can make them hit the ground running from the day they start their career. Many students (almost 40–50%) get pre-placement offers based on their performance in summer internship. The selection for summer interns by the corporate happens within a few months of the student joining the MBA program. Signaling theory in education indicates that the level of productivity of an individual is independent of education, but the educational qualification acts as a testimony for higher ability. However, this theory does not explain the reason for the mismatch between “education and work” or “education and the disparity in salary” between individuals who earn differently but have the same qualification. The paper aims to explore three attributes namely – “employability”– the chance of being employable; “pre-placement offers” – the chance of securing a job offer based on the performance in internship and “salary” – the chance of bagging a good job offer with a high salary.

The authors have used longitudinal data consisting of 1,202 students who graduated from reputable business schools (B-Schools) in India. In the study, the authors have used predictive analytics on six years data set that have been gathered. The authors have considered 24 attributes including educational background at the graduate level (BE, B Tech, B Com, BSc, BBA and others), score secured in class ten (high, medium and low), score secured in class twelve (high, medium and low), score secured in graduation (high, medium and low), competency in soft skills (high, medium and low), participation in co-curricular activities (high, medium and low) and social engagement status (high, medium and low).

The findings of the study contradict the signaling theory in education. The findings suggest that the educational qualification alone cannot be the predictor of the employability and the salary offered to the student. The authors note that the better performance at a lower level of qualification (class 12) is the strong predictor in comparison to the student performance at their graduation and post-graduation level. The authors further observed at the post-graduate management education level that soft skills and participation in co-curricular activities are the major deciding factors to predict employability and pre-placement job opportunity and marks secured in class 12 is one more factor that gets added to this list to predict salary. The paper can immensely help management graduates to focus on key aspects that can help to hone appropriate skills and also can help management institutions to select the right students for management programs.

The analysis and the predictive model may apply to Indian B-Schools wherein the quality of students are almost the same or better. Predictive analytics has been used to explain the employability of management graduates alone and not any other.

The authors' study might be useful for those students who often fail to understand “what” skills are the most important predictors of their performance in the pre-placement and final-placement interviews. Moreover, the study may serve as a useful guide to those organizations that often face dilemmas to understand “how” to select an ideal candidate for the particular job profile from a campus.

The authors believe that the current study is one of the few studies that have attempted to examine the employability of management graduates using predictive analytics. The study further contradicts that the signaling theory in education does not help better explain the employability of the students in extremely high-paced business environments.

This study intends to find the industries that have leveraged Robotic Process Automation (RPA) technology and elucidate the extent of the adoption of RPA in various industry domains with benefits. The identification of tasks eligible for RPA itself is a challenge. Therefore, the study further brings out the challenges faced in various industry verticals and postulates the future direction of research and applications in RPA.

The study focuses on articles from popular databases such as SCOPUS, Web of Science and Google scholar. PRISMA methodology is used for systematic literature review and 113 papers are shortlisted for study. Three questions are framed to carry out the review and set the research direction.

It is evident from this study that RPA has been widely used in banking and related areas with moderate use in healthcare and manufacturing leading to operational efficiency and productivity. However, there are a lot more opportunities in other domains that need to be taped by leveraging technology advancements and a research agenda has been devised by postulating future directions.

The study brings out a new comprehensive perspective as regards RPA implementation across domains. There is no promising study found that gathers three-dimensional aspects of the meta-themes applications, benefits and challenges. The study summarizes the research agenda and projects the industry domains that have not yet explored, the benefits of RPA. This will be a good reference article for those who develop RPA techniques and organizations that have plans to go for RPA.

Document management is growing in importance proportionate to the growth of unstructured data, and its applications are increasing from process benchmarking to customer relationship management and so on. The purpose of this paper is to improve important components of document management that is keyword extraction and document clustering. It is achieved through knowledge extraction by updating the phrase document matrix. The objective is to manage documents by extending the phrase document matrix and achieve refined clusters. The study achieves consistency in cluster quality in spite of the increasing size of data set. Domain independence of the proposed method is tested and compared with other methods.

In this paper, a synset-based phrase document matrix construction method is proposed where semantically similar phrases are grouped to reduce the dimension curse. When a large collection of documents is to be processed, it includes some documents that are very much related to the topic of interest known as model documents and also the documents that deviate from the topic of interest. These non-relevant documents may affect the cluster quality. The first step in knowledge extraction from the unstructured textual data is converting it into structured form either as term frequency-inverse document frequency matrix or as phrase document matrix. Once in structured form, a range of mining algorithms from classification to clustering can be applied.

In the enhanced approach, the model documents are used to extract key phrases with synset groups, whereas the other documents participate in the construction of the feature matrix. It gives a better feature vector representation and improved cluster quality.

Various applications that require managing of unstructured documents can use this approach by specifically incorporating the domain knowledge with a thesaurus.

Experiment pertaining to the academic domain is presented that categorizes research papers according to the context and topic, and this will help academicians to organize and build knowledge in a better way. The grouping and feature extraction for resume data can facilitate the candidate selection process.

Applications like knowledge management, clustering of search engine results, different recommender systems like hotel recommender, task recommender, and so on, will benefit from this study. Hence, the study contributes to improving document management in business domains or areas of interest of its users from various strata’s of society.

The study proposed an improvement to document management approach that can be applied in various domains. The efficacy of the proposed approach and its enhancement is validated on three different data sets of well-articulated documents from data sets such as biography, resume and research papers. These results can be used for benchmarking further work carried out in these areas.

Text mining is growing in importance proportionate to the growth of unstructured data and its applications are increasing day by day from knowledge management to social media analysis. Mapping skillset of a candidate and requirements of job profile is crucial for conducting new recruitment as well as for performing internal task allocation in the organization. The automation in the process of selecting the candidates is essential to avoid bias or subjectivity, which may occur while shuffling through thousands of resumes and other informative documents. The system takes skillset in the form of documents to build the semantic space and then takes appraisals or resumes as input and suggests the persons appropriate to complete a task or job position and employees needing additional training. The purpose of this study is to extend the term-document matrix and achieve refined clusters to produce an improved recommendation. The study also focuses on achieving consistency in cluster quality in spite of increasing size of data set, to solve scalability issues.

In this study, a synset-based document matrix construction method is proposed where semantically similar terms are grouped to reduce the dimension curse. An automated Task Recommendation System is proposed comprising synset-based feature extraction, iterative semantic clustering and mapping based on semantic similarity.

The first step in knowledge extraction from the unstructured textual data is converting it into structured form either as Term frequency–Inverse document frequency (TF-IDF) matrix or synset-based TF-IDF. Once in structured form, a range of mining algorithms from classification to clustering can be applied. The algorithm gives a better feature vector representation and improved cluster quality. The synset-based grouping and feature extraction for resume data optimizes the candidate selection process by reducing entropy and error and by improving precision and scalability.

The productivity of any organization gets enhanced by assigning tasks to employees with a right set of skills. Efficient recruitment and task allocation can not only improve productivity but also cater to satisfy employee aspiration and identifying training requirements.

Industries can use the approach to support different processes related to human resource management such as promotions, recruitment and training and, thus, manage the talent pool.

The task recommender system creates knowledge by following the steps of the knowledge management cycle and this methodology can be adopted in other similar knowledge management applications.

The efficacy of the proposed approach and its enhancement is validated by carrying out experiments on the benchmarked dataset of resumes. The results are compared with existing techniques and show refined clusters. That is Absolute error is reduced by 30 per cent, precision is increased by 20 per cent and dimensions are lowered by 60 per cent than existing technique. Also, the proposed approach solves issue of scalability by producing improved recommendation for 1,000 resumes with reduced entropy.

This study explores privacy challenges in recommender systems (RSs) and how they have leveraged privacy-preserving technology for risk mitigation. The study also elucidates the extent of adopting privacy-preserving RSs and postulates the future direction of research in RS security.

The study gathered articles from well-known databases such as SCOPUS, Web of Science and Google scholar. A systematic literature review using PRISMA was carried out on the 41 papers that are shortlisted for study. Two research questions were framed to carry out the review.

It is evident from this study that privacy issues in the RS have been addressed with various techniques. However, many more challenges are expected while leveraging technology advancements for fine-tuning recommenders, and a research agenda has been devised by postulating future directions.

The study unveils a new comprehensive perspective regarding privacy preservation in recommenders. There is no promising study found that gathers techniques used for privacy protection. The study summarizes the research agenda, and it will be a good reference article for those who develop privacy-preserving RSs.