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This paper aims to analyze the key problems related to the international purchasing operations and their interrelationship with the post‐purchase industrial behavior: repeated purchase with modification, repeated purchase without modification and no rebuy. The objective is to develop a conceptual model in the area of international post‐purchase industrial behavior.

Based upon prior research in business marketing, international marketing, international business and intercultural communication, and complemented by an exploratory qualitative approach, the paper proposes a conceptualization of the post‐purchase industrial behavior and of the relationships between cost, logistics, governmental and cultural factors affecting international post‐purchase industrial behavior.

This paper elaborates a conceptual model and research propositions that delineate the relationship between key problems of international purchasing and the post‐purchase behavior of industrial firms. The importance of the cultural factor‐problem is outlined.

The value of the paper is to provide an emerging theory for the study of international post‐purchase industrial behavior. The concept of post‐purchasing behavior is explained in the context of international purchasing. Also, the paper provides insights of the effect of culture in international delivery times.

This paper aims to present the newly founded Swedish Aeronautical Research Center (SARC), based on the triple helix theory, to foster the seamless Swedish aerospace research interplay between academia, research organizations and industry.

The paper is a technical paper, mainly relating and explaining sources and concepts for research planning and organization. Used concepts are the triple helix approach (for socioeconomic effects), the role of academia and industry interplay for education and the technology readiness level (TRL) concept for strategic research planning. Focusing on the establishment of a graduate school, lessons learned from previous national research schools are also presented.

The paper gives an overview of and explains the interplay between politics, social welfare and industrial R&D needs, with the academic viewpoint of aeronautical research and education. Shortcomings in both the use of TRL for research program planning and the Swedish competence cluster system are identified and remedies suggested. The main findings are suggestions for future actions to be conducted by SARC in the fields of research and education.

The paper includes implications for the seamless interplay between academia, research organizations and industry.

So far, no publication about the newly founded SARC has been made yet. It is unique in the way that it makes substantial use of national technical documents so that this information becomes available for non-Swedish speakers. Additionally, the perhaps-unique system of industrial competence clusters is presented.

The purpose of this paper is to see how children aged 7–11 years can become the actors of tomorrow’s hypermarket experience by providing a review of past research on children as retail consumers, with a specific reference to their customer experience.

The literature review will be organised by presenting a “child hypermarket customer experience” model. Finally, a conceptual and methodological critique of past research will be presented followed by the revised model and conclusions.

The literature review finds six independent variables presented in the model: customer satisfaction, in-store conflicts, buying intention, purchase basket value, loyalty and average time spent in store measure a positive hypermarket shopping experience for children. There are then six types of mediators presented in the updated model: type of product, product offering, pocket money amount, environment, technology (games, tablets) and experiential marketing that mediate the impact of these independent variables on children as the actors of tomorrow’s hypermarket experience.

This paper is conceptual in nature. Future research should empirically validate the conceptual model developed in the paper for children 7–11 years of age.

The conceptual discussion shows that hypermarket managers can use technology such as games and tablets not only to reduce the conflicts between parents and children in hypermarkets but also positively impact on the average time spent in the store. Further, the discussion shows that hypermarket managers can offer children the experience they expect with the use of specific experiential stimuli adapted to children in “children’s aisles” such as toys, children’s clothing, children’s hi-tech and children’s books. They can also theme the experience for children using memorabilia and the engagement of senses. Managerial research should empirically validate this for children 7–11 years of age.

This is the first study that conceptually creates a model of children as the actors of tomorrow’s hypermarket experience. This is something that empirically researched will enhance the understanding of young consumers’ behaviour in the retail process in this advanced age of retailing.

This research attempted to establish the underlying dimensions of supply chain management practices, blockchain technology and supply chain performance in the Indian dairy industry. Additionally, the study proposes a conceptual model that shows the mediating effects of blockchain technology in the relationship between supply chain management practices and supply chain performance.

Structural equation modelling (SEM) is incorporated to examine the proposed model using SPSS and AMOS version 24. The study population includes 119 registered Indian dairy processing units operating in Uttar Pradesh and New Delhi (source: Dairy – India). Individual registered dairy processing unit's top four executives, that is Head of the Dairy Processing Plant, Supply Chain head and Marketing Head, and IT head are chosen as the respondents of the study, which renders the sample size of 476. Judgmental sampling based on the organisation's market position and plant production capacity (i.e. one lakh litre per day) has been set as the benchmark for selecting the dairy processing units. The executives are selected as respondents as they are well-versed in the phenomenon of supply chain management practices, blockchain technology and supply chain performance compared to other staff working in the dairy industry. The data was collected from December 2021 to March 2022 through judgmental sampling. The target sample size was 476, but only 286 questionnaires were received in a completed state and were further used for analysis.

Manufacturing practices, information sharing, distribution management, inventory management and blockchain technology have a significant and positive impact on supply chain performance in the Indian dairy industry. Furthermore, the research demonstrates that blockchain technology partially mediates the relationship between supply chain management practices and supply chain performance in the context of the Indian dairy industry.

This research is focused on the Indian dairy industry operating in only two states, namely New Delhi and Uttar Pradesh. More research is needed to determine whether SCM practices and the prospects for blockchain technology among channel members are universally applicable to merchants in non-dairy products. Similar investigations should be carried out on dairy industry operating in various formats and in numerous geographic locations. Further, case studies can be conducted by future researchers to learn how supply chain management methods are deployed, what precisely these practices entail and what costs and time demands are required by these practices in context of small independent retailers across different germane expanse.

While the available literature on the research area is spread out, the influence of blockchain technology in the Indian dairy industry has not yet been sufficiently analysed. Therefore, the research article focused on exploring underlying dimensions of the constructs of supply chain management practices, blockchain technology adoption and supply chain performance in the context of the Indian dairy industry.

The purpose of this paper is to reveal the friction and wear performance of grooves textured cylindrical roller thrust bearings with different groove dimensions under starved lubrication.

The groove dimensions include: width of grooves (WOG, 50 µm, 100 µm and 150 µm), depth of grooves (DPOG, 7 µm, 11 µm and 15 µm) as well as groove deflection angle (GDA, 45°). A fiber laser marking system was used to prepare groove patterns on the raceways of shaft washers. The friction and wear properties of grooves textured bearings were researched through a vertical universal wear test rig using a customized roller bearing tribo-pair under starved lubrication. Static finite element analyses were conducted to reveal their surface stresses. Through the comprehensive comparison and analyses, the influence mechanism of grooves on the tribological behavior of cylindrical roller thrust bearings was proposed and discussed.

When grooves textured bearings run under starved lubrication, their average coefficients of friction (COFs) and wear losses are all significantly reduced and much lower than those of smooth group. The influence of DPOG on the COF curves is significant, while the influence of WOG on the COF curves is a little weak. The influence of groove dimensions on the surface stresses of grooves textured bearings is weak, whether the WOG or DPOG. In this work, when the WOG is 100 µm and the DPOG is 15 µm, its average COF and wear loss are both the lowest, 0.0066 and 0.61 mg, respectively. Compared with the data of smooth group, its friction coefficient is reduced by 75.3% and its mass loss is reduced by 95.8%, showing a significant improvement in this condition.

This work can provide a valuable reference for the raceway design and reliability optimization of rolling element bearings.

China always acts as a large low‐cost manufacturing economy under globalization. However, her services are also active and innovative today although still small. The purpose of this paper is to exhibit the roadmap of service innovation research in China and to predict the future research trend.

A literature review was organized under a cross framework – innovation in services, and service innovation with manufacturing. All literature was selected from Chinese academic periodicals and monographs in the last decade. The search keywords include “service innovation”, “knowledge‐intensive business services”, and “new service development”.

Through the review of Chinese literature, two critical characteristics of service innovation were proved, i.e. organizational innovation and regulation environment; and for China, the marketalization of services is urgent for the motivation and accumulation of service innovation capability.

Policy makers should take services as significant as manufacturing, and put them into the national and regional innovation systems. Regulation should be reduced to a low level to stimulate service innovation. Government should also encourage the development of the services infrastructure, including social credit system, independent intermediary, grid, and NGOs, etc.

The paper gives an insight into the perspectives of management, sociology, and economics in the service innovation field using the Chinese research track as an illustration.

Constant changes in the environment seem to have become the biggest challenge of a modern enterprise, which emphasizes the constant need to integrate the enterprise into its changing environment. Aiming at eliminating the integration challenges, EA is proposed as a solution. The purpose of this paper is to survey and analyse the available literature on determining the role of EA in EI and also to identify gaps and state-of-the-art in research.

This paper presents a systematic mapping study that found 50 papers in the intersection of EA and EI, these papers were surveyed, analysed, and classified with respect to research focus, research method, and paper type.

Based on the analyses of the final 50 articles, the authors realized that “EA framework” is the dominating research focus of these studies. “Evaluation research” is recognized as the most common paper type in this area. However, “Experience paper” was a rare paper type in this research domain. “Constructive research” and “Case study/multiple case studies” are widely applied as the research method. “Survey”, “Delphi study” and “Grounded theory” are the least employed research methods. The conclusion was that there is a need for empirical research in this area. After analysing the articles based on their publication year, the authors also noticed a significant growth between 2004 and 2010. After 2010 the number of publications had a downward trend.

To the knowledge of the authors, this study is the first systematic literature study regarding the role of EA in EI. There are several systematic literature reviews about the EA or EI separately but none of them has addressed the specific realm of the research. Hence, the goal of this study is to provide a map of existing literature to enable improvement of the practice with the known research results and to identify gaps for future research.

The tourism industry has a huge potential, and the return to its state prior to the COVID-19 pandemic is a large stake for any economy. Tourism e-WOM is an important contributor towards attracting visitors and choosing tourism destinations. Drawing from the value and personality theories, the aim of this study is to investigate the factors determining e-WOM intentions in tourism.

Based on a sample of 469 responses collected online from a random sample of Romanians and using partial least squares structural equation modelling, the authors hereby analyze the influence of economic, emotional, social and altruistic values on e-WOM intentions, and the moderating effects of the big five personality traits (openness, conscientiousness, extraversion, agreeableness and neuroticism) on this relationship.

The results of the study revealed that except economic value, all the exogenous (emotional, social and altruistic) values have a positive influence on the e-WOM intentions. However, the study further suggested that the big five personality traits do not moderate the relationship between the value factors and e-WOM intentions.

The influence of perceived value will be useful for building a stout marketing strategy and to describe e-WOM behaviour among Romanians.

Tourism service providers can promote their services by stressing the various types of value bestowed by their offers.

Although inspired by existing research, the current study is original in that the model used has not yet been proposed before, all the more so for the particular case of the tourism industry.

The development of the banking industry is encouraging increasingly fierce competition. In the face of banking competition, Islamic banks need to build customer loyalty by paying attention to ethical aspects. Ethics has an essential role in forming and preserve relationships between companies and customers in the long term. The measurement model of salesperson ethical behavior in this study was built using the Islamic-based marketing concept. This study aims to test empirical models of Islamic ethics-based salesperson behavior in increasing customer loyalty of Islamic banks through the aspect of customer trust.

Research data were obtained from 165 Islamic bank customers in the Central Java, Indonesia, using the purposive sampling method. Data analysis in this study uses structural equation modeling.

The study shows that the Islamic ethics-based salesperson behavior has a positive effect on customer trust in a salesperson, customers’ trust in Islamic banks and customer loyalty. Customer trust in a salesperson has positively and significantly influenced customer trust in Islamic banks and customer loyalty. Customer trust in Islamic banks has a positive and significant effect on customer loyalty.

This study’s results are expected to be used to reference maintenance salesperson in Islamic banking to behave based on Islamic principles. Islamic marketing principles need to be applied through salespersons behaving realistically (al-Waqi’iyyah) and humanistic concepts (insaniyyah). The application of Islamic ethics can limit and avoid deviant behavior from salespeople that is detrimental to consumers and organizations. The behavior of salespeople based on Islamic ethics will build consumer trust in both organizations and salesperson so that it has implications for consumer loyalty.

This paper provides new findings to understand Islamic banking consumer loyalty that focuses on Islamic ethical salesperson behavior point of view. This paper also presents a new measurement of research variables from an Islamic perspective in examining the role of Islamic ethics-based salesperson behavior toward banking customer loyalty. This study takes the object of research in Islamic banking that has different characteristics from conventional financial institutions.

This study examines factors that affect customer lifetime value (CLV) in fast-food restaurants (FFRs) in Jordan. These factors are relational benefits, brand experiences, service quality (SQ), satisfaction, trust and commitment.

An online survey was collected from a sample of 503 respondents. The authors used SPSS to test the constructs' relationships and analyse the data. SmartPLS was used to test the hypotheses.

In contrast to previous studies, not all dimensions of brand experiences and relational benefits had a significant and positive influence on relationship marketing outcomes (satisfaction, trust and commitment). On the other hand, results demonstrated that SQ had a significant and positive influence on relationship marketing outcomes. Furthermore, research reveals that satisfaction, trust and commitment significantly and positively influenced CLV.

Those FFRs that seek to enhance CLV should build solid and sustainable bonds with their customers. This paper concludes by stating its implications, its limitations and the opportunities available for future research.

This study, which is unique in the Middle East, includes essential strategies for managing customer relationship that can be universally applied to improve customer benefits and maximise the performance of businesses.