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The purpose of this paper is to examine the relationships of capacity/layout (CL), design (D), location, (L), hygiene (H), human resource management (HRM), food quality (FQ) and ambiance (A) in operations management strategies (OMS) and the direct and indirect effects of OMS on customer satisfaction (CS) and customer behavioral intentions (CBIs) that might affect income and, therefore, be influential regarding café-restaurants in Sulaimania in Iraq.

Data are collected through a survey questionnaire using a simple random sampling methodology from 254 customers of 46 casual café-restaurants. Methodology includes demographic analysis, factor analysis, structural equation modeling and mediation analysis.

Concerning relationships between structural and infrastructural elements of OMS, only CL and H influence HRM, D and H affect A, and H influences FQ. Regarding relationships between OMS and CS and CBIs, only L, HRM, FQ and A affect CS. Concerning the relationship between CS and CBIs, CS influences CBIs. Finally, given indirect effects of OMS on CS and CBIs, HRM mediates relationships between CL-CS and H-CS; FQ and A mediate relationships between H-CS; and CS mediates relationships between L-CBIs, FQ-CBIs and HRM-CBIs.

The study that treats seven variables in OMS is limited to Sulaimania in Iraq. Thus, the findings cannot be generalized. The study might guide future studies about the way OMS elements forge CS and CBIs in café-restaurants where owners/managers develop credible strategic plans.

The study provides a unique insight into the hospitality industry in Iraq where studies among elements of OMS are few and far between.

Changes to legislation in England during 2006 introduced the requirement for a “farm to fork” approach to food safety. The new regulations require primary producers such as arable farmers, fruit growers and vegetable growers to follow good hygiene practice and manage their operations in such a way as to control food safety hazards. Various food safety incidents in recent years have increased the public's concern with food safety and contributed to the establishment of various farm assurance schemes in order to reassure the public, often via labelling displaying high profile symbols such as the Red Tractor logo, that the food they eat is safe and has been produced in accordance with strict guidelines and standards. The requirement for documented HACCP plans is central to the majority of farm assurance schemes in the UK. The purpose of this paper is to investigate the extent and nature of barriers to HACCP implementation amongst a group of arable farmers and fresh produce growers. The research forms part of the first phase of a larger project being undertaken as part of a PhD.

For this research study an in‐depth qualitative methodology was used, and a non‐prescriptive narrative interview technique utilised in order to investigate the barriers to HACCP implementation amongst four arable farmers and fresh produce growers in England. The farmers and growers all had HACCP plans produced for their business in order to comply with the requirements of farm assurance schemes.

Non‐prescriptive analysis of the narrative interviews identified shortcomings associated with farm assurance audits and several common themes associated with experiences and perceptions of HACCP as difficult, a burden in terms of cost, time and paperwork and unnecessary, all of which acted as barriers to implementation.

This paper combines in‐depth, academically sound research with the involvement of primary producers. It brings together the views of four arable farmers and fresh produce growers. This study both supports and develops previous research studies, contributing to the existing body of research by uncovering additional findings associated with farm assurance schemes and identifying the extent and nature of barriers to HACCP implementation in primary production.

The purpose of this study was to investigate whether the layout has an effect on cross-contaminations levels at farmers markets.

We used social cognitive theory's triadic reciprocity model to investigate how influencing the environment could change the behaviors of farmers’ market consumers and reduce the risk of microbial cross-contamination using a Fluorescent Compound (FC). For this purpose, a 3 × 2 experimental between-subject factorial design was utilized in this study: three farmers market layouts (i.e. U-shaped [U-S], L-shaped [L-S] and square-shaped [S–S]) and two different set-ups per market (i.e. produce and non-produce vendors completely separated, and alternating produce and non-produce vendors). FC was utilized to simulate microbial contamination on the participants (n = 54) hands. The participants were allowed to walk through the layout for 3 min and touch items after which a total of 475 swab samples were processed and recorded for absorbance levels.

The results indicated that the cross-contamination level of the U-S market was significantly lower (p < 0.001) than those of the L-S and S–S markets. The best market layout and set-up based on the average levels of simulated cross-contamination were the U-S market, particularly with the A set-up, where produce and non-produce booths were scattered.

This study is the first to use the quantification of FC to identify the impact of a farmers’ market layout/design on cross-contamination levels. These results can be used to provide guidance to market managers on layout and design from a safety standpoint to reduce the risk of cross-contamination.

This paper aims to report results from an exploratory study of farmers' markets, taking particular interest in the motives for participation of customers, and their perceptions of the functioning of markets as co‐created sites of local food production, retail and consumption. Customer perceptions are also compared between farmers' markets and supermarkets.

Questionnaires were completed by 252 customers at 11 farmers' markets around New Zealand in 2008‐2009. Customers rated the importance of 31 constructs that might influence their involvement. For comparison, 257 supermarket shoppers in Auckland completed a similar questionnaire. Student t‐tests are used to distinguish between samples and subsample groups.

The paper finds that product quality is the key motivator for patronage, with price not a significant barrier to purchase or visits to farmers' markets. The “retail environment” has only a modest influence on market customer choices, and markets are only partially co‐created, with customers not highly valuing interaction with producers. Customers rated price, location and store environment constructs to be much more important at supermarkets than at markets.

Farmers' markets have experienced recent rapid growth and diffusion in many parts of the world, including Australasia, becoming popular sites of small retail trade and local cultural exchange. This paper contributes to the understanding of what motivates customers to participate in them, and what distinguishes markets from other food retailing sites such as supermarkets, at least in the New Zealand context.

Despite modern retail formats, for many cultures, informal markets (street markets, farmers’ markets, or wet markets in Asia), fleas, and bazaars still remain an important part of life. The purpose of this paper is to provide further insight into the characteristics of informal retailers, and to explain their growth and longevity in markets.

In order to explore what attracts customers to informal retail markets, a survey conducted on the sample of Croatian consumers was carried out.

The results show that consumers point out fresh, affordable, and healthy products and relationships with vendors as the main advantages, while weather conditions, unattractive food, and crowds are the disadvantages and barriers of purchasing at informal markets.

The results presented give directions for various subjects on how to increase the popularity of informal markets.

This paper addresses consumers’ perception of informal markets in the context of an emerging country. With the literature review, and the results of the explorative survey, it contributes to the knowledge on this type of retailing.

In recent years consumers in Belgium have shown a great interest for foods from the short supply chain. The difference with the conventional chain is that in the short supply chain the primary products are locally processed and sold directly by the producer to the consumer. The short supply chain has different microbiological quality and safety aspects in comparison with the conventional chain. The purpose of this paper is to evaluate these aspects.

The methodology consists of analyzing the available scientific literature and results of microbiological analyses on foods from the short supply chain.

The main findings were that Listeria monocytogenes was frequently detected (15 percent) in sampled raw dairy products whereas Salmonella was not isolated in 1,023 samples. Human pathogenic vero (cyto) toxin-producing Escherichia coli and Campylobacter spp. are potential hazards, in particular for products that are not thermally treated. Data with regard to E. coli counts showed a greater variability in products from the short supply chain compared to the conventional chain.

The paper discusses strengths and weaknesses with impact on microbial quality and safety in operation of food safety management in the short supply chain vs the conventional chain.

This is the first paper that assesses the risks from the short supply chain vs the conventional chain and that makes recommendations for operators in the short supply chain.

Almost every country around the world has been focusing on food safety in intense and multifaceted ways. The use of Hazard Analysis Critical Control Points (HACCP) is widely accepted as a food safety management system. This paper investigates the success factors of HACCP practices with reference to the domains of food production, processing and delivery. A literature review of food safety and management articles was conducted. Using the keywords search, the online Emerald Database was used and a total of 102 journal articles were identified between 1994 and 2007. The study examined a list of 20 success factors. Results show that “food regulations”, “role of the industry”, “government policies and interventions”, “training on food safety and hygiene”, and “food contamination and/or poisoning” share the spotlight as being the most critical factors for HACCP practices in organisations. Future research could investigate a holistic paradigm that incorporates the success factors and aligns HACCP measures for attaining safety performance goals.

The UK Office for Library and Information Networking are engaged in a wide range of work in the area of metadata, in cooperation with various partners. Projects on metadata for Internet resource discovery, interoperability and digital preservation all point to the continuing need for something like traditional library services to organise, access and preserve networked information.

In both their enforcement and training role environmental health officers (EHOs) may influence businesses' attitudes to hygiene training. A survey was conducted to examine EHOs' experience and perceptions of the provision and effectiveness of food hygiene training in small food businesses. The results indicate that officers had concerns about the content and the delivery of hygiene courses and about the quality of other hygiene trainers. Officers use the industry guides to advise on training but receive limited guidance on the assessment of hygiene training in the workplace. The checking of training records was considered to be less important than the use of observation and questioning for assessing hygiene training effectiveness. Environmental factors, such as supervisor support and situational aids were judged by officers to be important factors in the implementation of workplace hygiene training. They reported low levels of formal refresher training and active support of training by management.

Food contamination was studied in three catering units of varying sizes, one of which was a self‐service establishment. The conclusions and recommendations are detailed and useful. Existing legislation does not provide the level of protection against contaminated food that consumers are entitled to expect, and new legislation would go some way towards alleviating the situation.