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Article
Publication date: 11 July 2022

Daniele Binci, Corrado Cerruti, Giorgia Masili and Cristina Paternoster

The purpose of this study is to explore the agile project management (APM) approach through the contextual ambidextrous lens by overcoming the traditional perspective that…

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Abstract

Purpose

The purpose of this study is to explore the agile project management (APM) approach through the contextual ambidextrous lens by overcoming the traditional perspective that separates projects within the opposite planned-exploitation- and emergent-exploration-oriented forms.

Design/methodology/approach

This study uses a grounded approach to five different agile-oriented companies for discovering how agile adoption shows both emergent (exploration-oriented) and planned (exploitation-oriented) tensions in a perspective that connects, rather than separates, them.

Findings

This study discovers five main categories, namely, approach, objectives, boundaries, leadership and feedback, that capture the tensions between planned and emergent issues of agile projects. The identified variables interact with different intervening conditions of the APM attributes (i.e. road map, product backlog, team backlog and solution delivery), activating different response actions (“exploitation embedded in exploration” and vice-versa), requiring, as a consequence, the need for contextual ambidexterity.

Research limitations/implications

This study identifies different implications based on real project contexts, as the importance of a more complete picture of the APM approach, which also considers the combination of planned and emergent aspects of projects and, as consequence, the needs for dual capacities (T-shaped skills) both at project management and team levels.

Practical implications

This study identifies, in real project contexts, the relevance of integration between the corporate level and the agile project team. This implies the search for constant dialogue, with feedback exchange spread across all levels, also enabled by an integrated leadership approach.

Originality/value

This study highlights agile tensions in a real-world project context by describing how APM connects both explorative and exploitative aspects of change within the same APM initiative, in order to manage such tensions, which differs from previous studies that consider APM in alternation with a linear project management approach as stage-gate.

Details

The TQM Journal, vol. 35 no. 5
Type: Research Article
ISSN: 1754-2731

Keywords

Open Access
Article
Publication date: 18 March 2021

Ernesto Tavoletti, Niloofar Kazemargi, Corrado Cerruti, Cecilia Grieco and Andrea Appolloni

This paper contains an exploratory analysis of the business model innovations (BMIs) that management consulting firms (MCFs) undertake to remain competitive during digital…

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Abstract

Purpose

This paper contains an exploratory analysis of the business model innovations (BMIs) that management consulting firms (MCFs) undertake to remain competitive during digital transformation.

Design/methodology/approach

This paper uses data from a longitudinal multiple case study of the European practices of major global MCFs to provide an overview of how they reconfigure their business model (BM) to gain competitive advantages. It maps BMIs in MCFs through value creation innovation, value proposition innovation and value capturing innovation.

Findings

There is a shift in value proposition from solely giving advice or supporting information technology (IT) implementation to providing end-to-end digital solutions. To materialize value propositions, MCFs acquire new knowledge and digital assets through talent scouting, and mergers and acquisitions (M&As). MCFs rely heavily on complementary knowledge and capabilities of actors within ecosystems; thus, they focus on expanding, creating their ecosystems and adopting platforms' configuration and characteristics.

Research limitations/implications

Inductively, the authors reached an analytical generalization through six propositions and a theoretical frame that embeds propositions in the previous literature. Future research should test them across the overall management consulting industry.

Practical implications

MCFs are recognized as drivers of innovation and BMIs in most client firms. However, MCFs are rarely analyzed with respect to their BMIs. Understanding how MCFs innovate their business models (BMs) to provide digital transformation (DT) consulting services is relevant for delivering management innovation across industries.

Originality/value

This is the first exploratory study on BMI inside global MCFs during DT.

Details

European Journal of Innovation Management, vol. 25 no. 6
Type: Research Article
ISSN: 1460-1060

Keywords

Article
Publication date: 20 February 2023

Heather Dawn Skipworth, Marko Bastl, Corrado Cerruti and Carlos Mena

Disasters are growing in frequency and scale, unmasking the systemic vulnerabilities of modern supply chains and highlighting the need to understand how to respond to such events…

Abstract

Purpose

Disasters are growing in frequency and scale, unmasking the systemic vulnerabilities of modern supply chains and highlighting the need to understand how to respond to such events. In the context of an extreme event such as the COVID-19 pandemic, this research focuses on how networks of organizations leverage their combined resources and capabilities to develop, manufacture and deliver new products outside their traditional markets.

Design/methodology/approach

Following a theory elaboration process, the authors build on resource orchestration theory to develop data collection and analysis protocols to support a multi-case study research design. This research investigates four cases of newly formed networks that emerged in four different countries – Colombia, Italy, the United States and the United Kingdom–in response to the COVID-19 pandemic.

Findings

These four networks in the investigation share common characteristics in terms of motivation and approach, creating patterns from which theoretical generalizations are developed into a series of propositions regarding the process of network-level resource orchestration under extreme uncertainty.

Practical implications

The research shows how networks and the organizations within them can streamline processes, swiftly build new relationships and develop a balanced risk management approach to extreme uncertainty.

Originality/value

This research contributes to theory by extending the resource orchestration model to a network level and showing how extreme uncertainty can lead to the emergence of networks and alter the motivations and goals of the member organizations, allowing them to be more responsive.

Details

International Journal of Operations & Production Management, vol. 43 no. 5
Type: Research Article
ISSN: 0144-3577

Keywords

Open Access
Article
Publication date: 25 March 2022

Niloofar Kazemargi, Ernesto Tavoletti, Andrea Appolloni and Corrado Cerruti

The purpose of this paper is to investigate how focal firms in supply networks manage weak and strong ties for exploration and exploitation innovation in mature industries. In…

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Abstract

Purpose

The purpose of this paper is to investigate how focal firms in supply networks manage weak and strong ties for exploration and exploitation innovation in mature industries. In doing so, the paper extends the understanding of how focal firms manage open innovation (OI).

Design/methodology/approach

The empirical base is a multiple case study conducted on three companies operating in mature industries in Europe.

Findings

Findings of this study reveal, analyze and explain a diverse set of OI practices in the supply networks of mature industries in which the focal firms integrate strong and weak supply ties to enhance innovation outcomes. This study provides a fine-grained view of the benefits of the additive and interactive effects of strong and weak ties in OI. More specifically, the analysis reveals an enhancing role of strong supply ties in exploration, which previously was associated solely with weak ties. Moreover, this study sheds light on the dominant and orchestrating roles of focal firms.

Practical implications

The findings provide insights to enhance OI practices beyond the limited role of the weak ties of the supply network and highlight the essential role of the strong supply ties in mature industries.

Originality/value

While previous studies have associated exploration with weak ties, findings of this study reveal that exploration-oriented activities in mature industries also extend to strong ties. In the strong ties of mature industries, this study finds there is not only the exploitation of existing knowledge but also the reconfiguration and innovation of products.

Details

European Journal of Innovation Management, vol. 25 no. 6
Type: Research Article
ISSN: 1460-1060

Keywords

Article
Publication date: 23 May 2019

Corrado Cerruti, Ernesto Tavoletti and Cecilia Grieco

Academic research on management consulting or having management consultancy as the main research field is huge as the sector is a strategic one for management innovation, but a…

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Abstract

Purpose

Academic research on management consulting or having management consultancy as the main research field is huge as the sector is a strategic one for management innovation, but a systematic and updated literature review is missing. This paper aims to fill this gap by providing a comprehensive systematic review of scholarly peer reviewed journals looking at the ambivalent roles of consultants in driving management innovation as well as management fashions.

Design/methodology/approach

A systematic literature review has been performed.

Findings

This paper provides a systematization of existing literature, where the state of the art is assessed and future research paths are highlighted.

Originality/value

The proposed research fills the gap concerning a review of literature on this topic and provides an analysis of 50 years of scholarly research, highlighting both the bright and dark sides of management consulting.

Article
Publication date: 1 August 2016

Corrado Cerruti, Carlos Mena, Heather Skipworth and Ernesto Tavoletti

The purpose of this paper is to investigate high-involvement and short-term supply relationships, known as agile supply partnerships (ASPs), and explores the conditions that…

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Abstract

Purpose

The purpose of this paper is to investigate high-involvement and short-term supply relationships, known as agile supply partnerships (ASPs), and explores the conditions that support the development of such inter-organizational relationships.

Design/methodology/approach

A qualitative exploratory research design was followed, based on in-depth case studies of Italian fashion footwear manufacturers and their relationships with key suppliers.

Findings

ASPs appear to be most relevant in supply material categories which have a high impact on the appearance or functionality of the product. Conversely, in supply categories with a low impact, long-term partnerships are preferred. Four main characteristics of ASPs are identified: they are part of a portfolio of relationships to balance the rigidities of long-term strategic partnerships; they have project-like features; they are developed from a network of pre-qualified suppliers; they are recurring and intermittent rather than continuous or isolated one-off short-term partnerships.

Research limitations/implications

The research has been carried out in the context of an Italian footwear district. Further research is required to evaluate the validity of the propositions in other sectors and geographies.

Practical implications

The research can help decision makers in the fashion industry, and potentially other sectors affected by high turbulence, to identify when ASPs are most appropriate and what characteristics they should have.

Originality/value

This research contributes to the literature on agility by empirically evaluating the apparent paradox related to the specific characteristics of supply relationships required to foster an agile strategy and by clarifying the conditions under which fashion companies develop ASPs.

Details

International Journal of Operations & Production Management, vol. 36 no. 8
Type: Research Article
ISSN: 0144-3577

Keywords

Article
Publication date: 12 October 2012

Daniele Binci, Corrado Cerruti and Stefano Antonio Donnarumma

The purpose of this article is to analyse the role of resistance at team level in a change project focused on the maintenance activities of a high reliability organisation (HRO…

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Abstract

Purpose

The purpose of this article is to analyse the role of resistance at team level in a change project focused on the maintenance activities of a high reliability organisation (HRO) that operates in the electricity distribution field.

Design/methodology/approach

A grounded theory is built, analysing a large dataset of material (project reports, processes descriptions, internal memos and presentations), direct observation and semi‐structured interviews.

Findings

The paper documents a model where resistance has evolved over time. Differentiated responses to change of employees during the project and also different forms of resistance are observed. The outcome of the analysis shows the positive role of mindful inertia in the change project.

Research limitations/implications

Outcomes are, by the nature of the research, deeply rooted in the context and the study is focused on a specific service of an organisation that is high reliability‐oriented. Future studies should look at whether these insights are also relevant for other organisations.

Practical implications

Mindful inertia can prove useful in achieving better performances in implementing change.

Originality/value

With respect to the existing literature, the paper shows that in HROs acceptance of change and mindful resistance to that change interacts to improve the outcome process. Resistance, under certain conditions, can provide the very insights needed to implement change.

Details

Journal of Organizational Change Management, vol. 25 no. 6
Type: Research Article
ISSN: 0953-4814

Keywords

Article
Publication date: 4 July 2016

Daniele Binci, Corrado Cerruti and Ashley Braganza

Despite the increasing importance of shared leadership, researches examining its relations with vertical leadership, a complementary source of power, has been scarce. Therefore…

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Abstract

Purpose

Despite the increasing importance of shared leadership, researches examining its relations with vertical leadership, a complementary source of power, has been scarce. Therefore, the purpose of this paper is to extend the authors’ knowledge on this little-known topic by analysing vertical and shared leadership interactions in a change management project.

Design/methodology/approach

A qualitative content analysis based on nine semi-structured interviews with top and middle managers, and a dataset of documents including corporate reports, a Road Map book and presentations was carried out, analysing the reciprocal leadership relationships by using an extended framework, which includes directive, transformational, transactional and empowering behaviours.

Findings

Both in radical and incremental step, vertical as well as shared leadership interacted, showing their reciprocal need to deal with change. Leadership approaches and behaviours, conceptually and empirically distinct, even if highly related, are complementary sources that shape a constant compromise, according to the contextual demands of the project, to face change.

Research limitations/implications

Further studies could strengthen the generalizability of the findings that suffer for the qualitative method. Moreover further studies could extend leadership interactions beyond leader-change management team relationships to the top-bottom levels of the organization. Contribution to theory is mainly twofold. First, findings highlight that for every specific change phase, both radical and incremental ones, different gradients of vertical and shared leadership are required. Second the authors found that leadership behaviours could be contrasting, requiring the ability to perform the multiple roles and behaviours in a well-balanced way in order to deal with the contextual demands of the change project.

Practical implications

The paper includes implication for developing and training leaders, as well as followers, to have effective and multiple leadership skills and be able to apply them in different contexts, both by switching from vertical to shared, and vice versa, and by having the capability to respond with appropriately behaviours to a wide range of situations, that could also be mixed and opposing more than linear.

Originality/value

The paper fills a gap in research about the interactions between vertical and shared leadership dynamics, through a qualitative study, during a change management project.

Details

Leadership & Organization Development Journal, vol. 37 no. 5
Type: Research Article
ISSN: 0143-7739

Keywords

Content available
Article
Publication date: 12 October 2012

Alexis Downs

4898

Abstract

Details

Journal of Organizational Change Management, vol. 25 no. 6
Type: Research Article
ISSN: 0953-4814

Open Access
Article
Publication date: 29 January 2024

Mauro Cavallone, Andrea Pozzi, Philipp Wassler and Rocco Palumbo

The purpose of the paper is to analyze the supply and demand of marketing and communication consulting services and evaluate actual and perceived gaps.

Abstract

Purpose

The purpose of the paper is to analyze the supply and demand of marketing and communication consulting services and evaluate actual and perceived gaps.

Design/methodology/approach

The paper uses two different datasets to assess the gap. The supply database comes from desk research carried out in the province of Bergamo (n. 159 consulting agencies). The demand dates are the results of 100 structured interviews with local companies that requested marketing and communication consulting services both inside and outside the province.

Findings

Findings show that there is no significant shortage in local service supply. Nonetheless, a limited gap exists between the provision of specific services and their overall quality. Conversely, the perceived gap is wider, leading to an impression of scarce availability – a notion disproven by the analysis of the actual supply.

Practical implications

The study suggests that local agencies may overcome their “myopic” attitude and need to increase their visibility, competencies and expertise by investing in these areas and improving networking.

Originality/value

There are no previous studies that compare the supply and demand for marketing and communication consulting services. The paper also provides insights into actual and perceived gaps in a hypercompetitive environment.

1 – 10 of 11