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The primary objective of this study is to consolidate the fragmented body of scholarly literature pertaining to developing entrepreneurial ecosystems, with the intent of determining prospective avenues of inquiry.

The analysis included a longitudinal distribution by category of journals with most recommendations, articles with most citations and the total number of recommendations. In addition, the authors presented a thorough explanation of the recommendations grouped by categories.

This study generated a framework that provides a comprehensive understanding of research on recommendations for the development of entrepreneurial ecosystems. The framework identified 74 recommendations in the fields of policy, support, culture, human capital, market and finance. The results indicated that the domain of recommendations for the entrepreneurial ecosystem is still in its infancy.

This study contributes to research on entrepreneurial ecosystems by focusing on recommendations for their development. The resulting framework can be used by policymakers to develop entrepreneurial ecosystems and by researchers in future studies.

This research aims (i) to assess the level of customer satisfaction and loyalty to self-service technologies and Auchan Retail Portugal, (ii) to identify the determinants of customer satisfaction and loyalty to these technologies and also, (iii) to identify their influence on customer loyalty to this modern distribution retailer operating in Portugal.

A conceptual model was defined to meet the research objectives and to carry out the quantitative analysis applied to the random sample (n = 483) of customers. The data used where gathered via an online questionnaire survey, which covered all dimensions of the conceptual model, applied in 2021 in Portugal. To validate the hypotheses, Cronbach’s alpha and multiple linear regression models were used.

The results reveal that customer satisfaction with self-service technologies has a direct and positive effect on customer loyalty to Auchan Retail Portugal. Furthermore, results reveal that the technology utility factors significantly influence the customer technology experience which has an impact on perceived service quality and perceived risk. The findings of this research provide data on how to improve customer adoption and satisfaction with self-service technology and highlight that these technologies should be part of firm’s competitive strategy.

This study presents itself as a novelty for science, while granting important contributions to the retailer. It presents an innovative conceptual model that delivers to Auchan the basis for it to move toward smart retail technologies, aiming at the market trend of personalization. For future research, this study can be used as an instrument to evaluate the customer experience with self-service technology and to examine the determinants and effects of self-service technology separately.