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Suggests that TQM is a mystery for many Australian companies and proposes a framework that is both consistent with the objectives of TQM and applicable within the Australian culture. Argues that Australians are different and unique, so US and Japanese examples of TQM in action are not accurate for Australia. Highlights strengths and weaknesses of the Australian character then describes a suitable model with its various phases: strategy, structure and action. Concludes by restating the aims of TQM compared to “old” ways of working and interrelating.

The purpose of this paper is to explore the aspects of social work for children, primarily in England.

It is based on reflections on research undertaken by the author prior to 1995 and after 2015.

The paper explores the interaction between people – effective leaders and practitioners – and systems.

It is an opinion piece, and does not present findings from a single study.

It urges systems that do not restrict the capability of practitioners.

The value of social work services at times of significant social disadvantage demands strong public policy attention.

The study draws on several research and case studies in over 20 English local authorities