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Australian TQM model

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 April 1991

Abstract

Suggests that TQM is a mystery for many Australian companies and proposes a framework that is both consistent with the objectives of TQM and applicable within the Australian culture. Argues that Australians are different and unique, so US and Japanese examples of TQM in action are not accurate for Australia. Highlights strengths and weaknesses of the Australian character then describes a suitable model with its various phases: strategy, structure and action. Concludes by restating the aims of TQM compared to “old” ways of working and interrelating.

Keywords

Citation

Turnell, C. and Washbourne, M. (1991), "Australian TQM model", The TQM Magazine, Vol. 3 No. 4. https://doi.org/10.1108/09544789110032269

Publisher

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MCB UP Ltd

Copyright © 1991, MCB UP Limited