Search results

1 – 3 of 3
Article
Publication date: 23 April 2024

Jui-Chung Kao, Hsiang-Yu Ma, Kao Rui-Hsin and Cheng-Chung Cho

The rise of communication software has changed our work style. The objectives of this study are: (1) to explore the effect of supervisors making after-hours work requests using…

Abstract

Purpose

The rise of communication software has changed our work style. The objectives of this study are: (1) to explore the effect of supervisors making after-hours work requests using communication software (SWRUCS) on employees’ job stress, quality of life and (2) to examine the moderating effect of personality traits and the cross-level contextual effect of social support.

Design/methodology/approach

A questionnaire survey was conducted to obtain information from 357 employees.

Findings

The results suggested that SWRUCS exacerbated job stress, which negatively impacted on quality of life and well-being. Moreover, different personality traits can either increase or decrease the positive or negative effect of SWRUCS on job stress. This study also revealed that social support can reduce employees’ job stress in a cross-level fashion. Furthermore, social support, especially organizational and supervisory support, can decrease the negative effect of job stress on employees’ quality of life and well-being.

Originality/value

Theoretically, this study has broadened the research scope of the organizational application of communication software, and practically, this study has demonstrated the reason why organizations should provide social support and select employees with suitable personality traits.

Details

Policing: An International Journal, vol. 47 no. 4
Type: Research Article
ISSN: 1363-951X

Keywords

Article
Publication date: 1 March 2019

Fu-Chiang Yang, Rui-Hsin Kao and Cheng-Chung Cho

The purpose of this paper is to examine the causal correlation between the work stress of immigration officers (IOs) and the cross-level effect of social support.

Abstract

Purpose

The purpose of this paper is to examine the causal correlation between the work stress of immigration officers (IOs) and the cross-level effect of social support.

Design/methodology/approach

A multilevel model was used to analyze the quantitative data obtained from 231 IOs in Taiwan, who served as the research objects.

Findings

From the results of this study, it was found that a positive significant relationship existed between role conflict and work stress, as well as between work stress and job burnout. Also, cross-level context and moderating effect for the relationship between social support and work stress, as well as between social support, work stress and job burnout were obtained.

Originality/value

This study only considered IOs in airports and ports. Therefore, it is necessary to determine if other topics of organizational behavior, such as the leadership of supervisors, organizational climate and work values of IOs, have a positive moderating effect. In this regard, it is recommended that a longitudinal study should be conducted in the future.

Details

Policing: An International Journal, vol. 42 no. 4
Type: Research Article
ISSN: 1363-951X

Keywords

Article
Publication date: 8 December 2021

Jui-Chung Kao, Cheng-Chung Cho and Kao Rui-Hsin

The purpose is to verify the OTC of Taiwan coast guard organizations and to explore whether the views of coast guard personnel on the trust of supervisors, colleagues and…

Abstract

Purpose

The purpose is to verify the OTC of Taiwan coast guard organizations and to explore whether the views of coast guard personnel on the trust of supervisors, colleagues and subordinates are consistent based on vertical or horizontal relationship in the organization.

Design/methodology/approach

This is an empirical study conducted with 412 participants from Taiwan coast guard organizations.

Findings

The main finding of this study was that, in Taiwan coast guard organizations, there are differences in the perceptions of organizational trust contents (OTC) in different measuring subjects that are nonexistent in previous studies on other cultures. In particular, the recognition of organizational trust (OT) in subordinates was higher than that in colleagues, while the recognition of OT in colleagues was higher than that in supervisors. Furthermore, measuring the same object with different dimensions, it was found that the OT of colleagues' honest negotiation was significantly higher than those of “not to take excessive advantage (NTEA)” and “keep commitments.” There was no difference in recognition of the three dimensions for subordinates and supervisors.

Originality/value

The result confirms the structure of the Organizational Trust Inventory model of Taiwan coast guard organizations. In addition, Chinese culture evidently influences the weight on each of the contracting behaviors expected of different referents; particularly, trustworthy subordinates are more expected to exhibit good contracting behaviors than supervisors and coworkers. This study contributes to the understanding of how to foster trust in terms of good contracting behaviors in Taiwan coast guard organizations.

Details

Policing: An International Journal, vol. 45 no. 2
Type: Research Article
ISSN: 1363-951X

Keywords

1 – 3 of 3