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This study aims to explore the phenomenon of “Quiet Quitting” from the perspective of employers in the Dominican Republic, particularly in the context of changes brought about by the COVID-19 pandemic.

From a qualitative approach, based on methods of Grounded Theory, in-depth interviews were conducted with managers from various sectors. The data were analysed using open, axial and selective coding techniques to identify emerging themes.

The study identifies four main scenarios contributing to quiet quitting: Social Disconnection, Stress and Anxiety, Re-evaluation of Priorities and Changes in Job Expectations. These factors indicate a significant shift in the employee–employer relationship post-pandemic.

The exploratory nature of this study limits its generalizability.

Organizations can mitigate quiet quitting by implementing flexible work policies, promoting work-life balance and enhancing communication between supervisors and employees.

Addressing quiet quitting can lead to improved employee well-being, higher productivity and a more positive work environment.

To the best of the authors’ knowledge, this research is the first to examine quiet quitting in the Dominican Republic from the employers’ perspective, providing unique insights into this understudied phenomenon in the region.

Este estudio explora el fenómeno de la “Renuncia Silenciosa” desde la perspectiva de los empleadores en la República Dominicana, particularmente en el contexto de los cambios provocados por la pandemia de COVID-19.

Desde un enfoque cualitativo, basado en métodos de la Teoría Fundamentada, se realizaron entrevistas en profundidad con gerentes de varios sectores. Los datos se analizaron utilizando técnicas de codificación abierta, axial y selectiva para identificar temas emergentes.

El estudio identifica cuatro escenarios principales que contribuyen a la renuncia silenciosa: Desconexión Social, Estrés y Ansiedad, Reevaluación de Prioridades y Cambios en las Expectativas Laborales. Estos factores indican un cambio significativo en la relación empleado-empleador postpandemia.

Las organizaciones pueden mitigar la renuncia silenciosa implementando políticas de trabajo flexible, promoviendo el equilibrio entre vida laboral y personal, y mejorando la comunicación entre supervisores y empleados.

Abordar la renuncia silenciosa puede llevar a un mayor bienestar de los empleados, mayor productividad y un entorno laboral más positivo.

Esta investigación es la primera en examinar la renuncia silenciosa en la República Dominicana desde la perspectiva de los empleadores, proporcionando perspectivas únicas sobre este fenómeno poco estudiado en la región.

Este estudo explora o fenômeno da “Abandono Silencioso” a partir da perspectiva dos empregadores na República Dominicana, particularmente no contexto das mudanças provocadas pela pandemia de COVID-19.

A partir de uma abordagem qualitativa, baseada nos métodos da Teoria Fundamentada, foram realizadas entrevistas aprofundadas com gerentes de vários setores. Os dados foram analisados usando técnicas de codificação aberta, axial e seletiva para identificar temas emergentes.

O estudo identifica quatro cenários principais que contribuem para a demissão silenciosa: Desconexão Social, Estresse e Ansiedade, Reavaliação de Prioridades e Mudanças nas Expectativas de Trabalho. Esses fatores indicam uma mudança significativa na relação empregado-empregador após a pandemia.

As organizações podem mitigar a demissão silenciosa implementando políticas de trabalho flexíveis, promovendo o equilíbrio entre vida pessoal e profissional e melhorando a comunicação entre supervisores e funcionários.

Abordar a demissão silenciosa pode levar a um maior bem-estar dos funcionários, maior produtividade e um ambiente de trabalho mais positivo.

Esta pesquisa é a primeira a examinar a demissão silenciosa na República Dominicana a partir da perspectiva dos empregadores, fornecendo insights únicos sobre esse fenômeno pouco estudado na região.

This study aims to conceptualize the UAE’s whistleblowing model by reviewing recent legislative updates directed toward removing potential legal deterrents, introducing legal protection and establishing numerous external whistleblowing channels. The study surveys these initiatives through the prism of the country’s unique socio-economic and judicial environments.

The study applies a conceptual approach to probe the potential impact of the UAE’s legislative initiatives on the country’s whistleblowing regime by connecting the demographic data, the UAE’s legal and regulatory frameworks, academic literature and media reports.

Recent legislative updates to the UAE whistleblowing regime are geared toward removal of potential legal deterrents, introduction of legal protection and establishment of external whistleblowing channels for reporting. These constitute the conceptual model of the UAE’s whistleblowing strategy, which is broad in scope and application yet may appear fragmented.

The study merges a comprehensive review of legislative initiatives and regulatory framework with academic literature to conceptualize the UAE’s whistleblowing model.

Social networking has provided the appropriate context to investigate Electronic Word of Mouth (eWOM) behaviour. Despite this, there are fewer studies from the recipient’s perspective. Under this premise, this paper aims to address the behaviour of adoption of online reviews to analyse the chain of relationships between the constructs of social influence, engagement with eWOM and adoption of eWOM in a poorly researched segment such as that of female consumers of cosmetics in Ecuador.

Partial Least Squares Structural Equation Modelling was used on a sample of 236 cosmetics consumers in Ecuador.

The results not only confirm the relationship between the variables and contribute to the understanding of behavioural patterns in a scarcely explored market, but also highlight implications crucial for brand and product marketing strategies on social media.

The focus on a specific demographic segment may limit the generalisability of the findings to broader populations. This suggests avenues for further investigation to enhance the robustness and applicability of the study’s findings.

The paper provides valuable insights for marketing and communication management.

This paper integrates the Information Acceptance Model and the Dual Process Theory, providing empirical insights into consumer behaviour with eWOM.

Gen Z, the largest and fastest-growing consumer generation, is transforming the hospitality industry as both customers and employees. By critically synthesizing empirical literature, this study aims to explore how this generation’s distinct behaviors are reshaping customer expectations and workforce trends within the sector.

A critical synthesis of empirical studies was used to examine current research on Gen Z as customers and employees in the hospitality industry.

Gen Z exhibits distinct preferences and expectations in their dual roles as customers and employees, prompting substantial shifts in hospitality industry standards and practices. They rely heavily on digital channels and peer recommendations when making travel decisions and expect highly personalized, tech-enabled experiences. This young cohort of travelers values unique, authentic and sustainable offerings. As employees, Gen Z prioritizes flexible work arrangements, career growth and workplaces aligned with sustainability, diversity and social responsibility. Hospitality providers must adapt their customer experience, marketing and HR strategies to meet these evolving demands.

To engage Gen Z customers and employees in the hospitality industry effectively, businesses must prioritize personalized experiences, leverage technology and adopt sustainable practices aligned with Gen Z’s social and environmental values. Moreover, offering adaptable work environments with remote opportunities and investing in professional development enhances appeal for Gen Z employees. Understanding Gen Z’s values and behaviors can help businesses improve customer satisfaction, attract top talent and remain competitive in a rapidly evolving market.

This study represents a preliminary endeavor to provide a critical assessment of Gen Z in the hospitality and tourism sector, offering novel insights into their travel behaviors, preferences and work values. It explores their expectations, attitudes toward work and career choices, offering guidance on how businesses can meet the evolving demands of this key demographic.

The purpose of this study is to provide the challenges and sustainability of Sarawak's cultural heritage and archaeotourism.

The research method practiced is a qualitative descriptive approach using primary, secondary and field research sources.

The study found that the challenges faced by cultural heritage in Sarawak are the need for human resource expertise, research funding, documentation and reporting, aesthetic value and loss of sites, standard research procedures, bureaucratic processes, vandalism, natural threats, collection management and urbanization and modernization. Therefore, the proposed resolution to address the stated challenges is uniformity and professionalism, archaeotourism and public engagement.

The sample size for this study may be limited due to the nature of the case study. The findings may not reflect the perspectives of all stakeholders involved in cultural heritage management in Sarawak. Future studies could use larger sample sizes to capture a more diverse range of perspectives.

The practical implications of this study provide valuable insights for stakeholders involved in cultural heritage management, including government agencies, NGOs and local communities. By incorporating the findings into their practices, stakeholders can promote sustainable cultural heritage management and contribute to sustainable development.

The social implications of this study highlight the potential for cultural heritage management to contribute to social and economic development, community empowerment and the preservation of cultural identity and diversity. By incorporating the findings into their practices, stakeholders can promote inclusive and sustainable cultural heritage management practices that benefit local communities and contribute to the broader social and cultural fabric of society.

The originality and value of this study lie in its detailed and nuanced case study approach, interdisciplinary perspective, emphasis on sustainability and community involvement and practical recommendations for improving cultural heritage management practices.

This paper primarily aims to identify the multilevel learning processes emerging from abrupt telework implementation in a public knowledge-intensive organization (KIO) amid the COVID-19 crisis.

This single-case process research was guided by interpretivist epistemology. Empirical data from documentary research and 41 interviewed managers were processed by inductive qualitative analysis using the multilevel learning theoretical model.

Eight types and three modes of learning processes during the COVID-19 pandemic were identified in a public KIO, iteratively emerging in multilevel learning dynamics during the compulsory adoption of telework and replacing the face-to-face work mode conducted since its foundation.

As insider researchers, while daily and privileged access to the field was obtained, it also demanded their continuous effort to maintain transparency and scientific distancing; conceptual results are restricted to process theorisation studies, specifically the 4Is theoretical model in the scope of crisis learning process studies concerning KIOs.

This study provides evidence for managers to adopt interactive dynamics among eight multilevel types and three learning modes of emergent learning, developed during the COVID-19 pandemic, and support learning practices’ implementation and routinisation across three organizational levels in crisis situations. In addition, evidencing emergent types of learning enables organizational learning (OL) researchers to examine how organizational structures and work practices either promote or inhibit different learning types and impact multilevel learning when adopting teleworking during a crisis.

This research has theoretical value in two ways: (i) Providing empirically supported knowledge: This involves understanding multilevel learning processes resulting from emergent learning in a public KIO that abruptly adopted teleworking during a crisis context; (ii) deepening process theorization studies on OL: To achieve this, we enhance the 4I model by incorporating eight types and two modes of learning processes. These processes iteratively emerge from the individual and group levels towards the institutional level in a public KIO.

This paper aims to examine the research conducted between 1938 and 2023 on applying Gestalt principles in management research, focusing on publishing and citation trends in this field.

A systematic literature review was conducted using PRISMA criteria, forming a three-phase strategy. A total of 394 articles from the Scopus database were reviewed. Bibliometric analysis involving co-citation and co-word analysis was used to explore the intellectual structure of the research area.

Eight application clusters were identified through co-citation analysis using Gestalt as a keyword. Co-word analysis revealed key themes and keywords over the period. Substantial literature exists on topics like organization, strategy, physical servicescape, coaching, learning and human resource management. However, Gestalt principles are minimally applied to online retail, social media, website design, mobile app design and emerging areas like Industry 4.0.

The study suggests that Gestalt principles can enhance marketing, communication, decision-making and leadership, according to the study. Understanding Gestalt concepts and how different industries adapt and apply them helps enable cross-industry learning, where successful strategies from one sector can be creatively implemented in others to solve problems.

This study fills a significant gap in the literature by highlighting the underexplored application of Gestalt principles in emerging business and management sectors. It provides a comprehensive discussion on future research directions and identifies specific areas where Gestalt principles can be innovatively applied, offering fresh insights and expanding the theoretical and practical understanding of their utility in modern business contexts.

No Olympics in recent history have come in on or under budget, with past Olympics having overrun their budgets by an average of 172% (Flyvbjerg et al., 2021). Growing concerns among taxpayers about the expense have led many cities to drop out of the bidding process for the Olympics: for the 2024 Olympic Games, bids were withdrawn by Boston, Budapest, Hamburg, and Rome (Okada & Greyser, 2018). Sports infrastructure, including the main stadium, is a major cost category for the Olympic Games. Building or renovating venues to Olympic specifications can leave cities with heavy costs of long-term maintenance as well as the cost of initial construction (Baade & Matheson, 2016). In practice, cities tend to overestimate the size and suitability of existing venues, leading to underestimated costs and budget overruns (Preuß et al., 2019). The Brisbane 2032 Olympic bid says that Brisbane’s Olympics are confident of breaking even, and avoiding building stadiums that end up as white elephants. But does the choice of Olympic stadium make a difference to the final cost overrun? This study finds that cost overruns for past Olympics have been predicted using a few characteristics of the main stadium: its age, its distance from the city centre, and its seating capacity. This has important policy implications for selecting stadiums to be used at the Olympic Games and particularly for the Brisbane 2032 Olympic Games where a stadium has been earmarked for selection without data-driven evidence to support the decision.

This study aims to examine and discuss the importance and benefits of Open Innovation (OI), Transformational Leadership (TL), Innovation Strategy (IS), Creative Climate (CC), Radical Innovation (RI) and Sustainable Competitive Advantage (SCA) for small and medium-sized enterprises (SMEs) in Dubai. This work also examines the mediating impact of future foresight drivers (FFD) on SMEs' SCA. The study provides a theoretical framework for enhancing SMEs' organizational performance and highlights the need for future empirical research.

The study uses a systematic literature review (SLR) approach and a bibliometric analysis approach to collect, examine and analyze data from previous research on OI, TL, IS, CC, RI and SCA. This work evaluated 110 publications from separate scholarly databases, Scopus and Web of Science (WoS).

The study finds a positive relationship between OI, TL, IS, CC, RI and SCA and that future empirical research is needed. While there is limited information on the impact of these concepts on SMEs in the Middle East and especially in Dubai, the study presents new concepts to be debated. The study provides a vital tool for businesses to improve their performance by adopting OI, TL and IS and analyzing their present competitive status to develop new strategies and build competitiveness.

The originality of this study lies in its contribution to understanding the relationships among OI, TL, IS, CC and RI and their impact on SMEs' SCA in Dubai. By emphasizing the importance of OI, TL and IS in improving SMEs' performance and competitiveness, this study provides valuable insights for SME managers seeking to enhance their organizations' sustainability and long-term success. The review also identifies a gap in the literature regarding the impact of these concepts on SMEs in the Middle East, emphasizing the need for further research in this area.