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1 – 10 of over 1000Data were collected, by questionnaires, from facilities managers who attended BIFM CPD events. The research compared two main sources, organisations that had introduced teleworking…
Abstract
Data were collected, by questionnaires, from facilities managers who attended BIFM CPD events. The research compared two main sources, organisations that had introduced teleworking (TWO), and organisations that had not yet introduced teleworking or non‐teleworking organisations (NTWO). The two different data sets allowed comparisons to be made between the perceived issues that related to the introduction of teleworking, i.e. the data from the non‐teleworking organisations, and the actual issues encountered when teleworking was introduced, i.e. the data from the teleworking organisations. The data analysis of the perceived issues versus the actual issues allowed an assessment to be made of the teleworking perception‐reality gap between the non‐teleworking organisations and the teleworking organisations.
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Previous research has focused on the outcomes of telework, investigating the advantages and disadvantages of teleworking for employees. However, these investigations do not…
Abstract
Purpose
Previous research has focused on the outcomes of telework, investigating the advantages and disadvantages of teleworking for employees. However, these investigations do not examine whether there are differences between teleworkers when evaluating the advantages and disadvantages of teleworking. The aim of this study is to identify of distinct classes of teleworkers based on the advantages and disadvantages that teleworking has for them.
Design/methodology/approach
This study used secondary survey data collected by the Spanish National Statistics Institute (INE). A sample of 842 people was used for this study. To identify the distinct classes of teleworkers, their perceived advantages and disadvantages of teleworking were analyzed using latent class analysis.
Findings
Three different classes of teleworkers were distinguished. Furthermore, sociodemographic covariates were incorporated into the latent class model, revealing that the composition of the classes varied in terms of education level, household income, and the amount of time spent on teleworking per week. This study also examined the influence of these emergent classes on employees’ experience of teleworking.
Originality/value
This study contributes to previous research investigating if telework is advantageous or disadvantageous for teleworkers, acknowledging that teleworkers are not identical and may respond differently to teleworking.
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Annick Parent-Lamarche and Sabine Saade
This cross-sectional study had several objectives. This paper aims to study the direct effect of teleworking on interpersonal conflict, the mediating role that interpersonal…
Abstract
Purpose
This cross-sectional study had several objectives. This paper aims to study the direct effect of teleworking on interpersonal conflict, the mediating role that interpersonal conflict can play between teleworking and psychological well-being, the moderating role emotional intelligence (EI) can play between teleworking and interpersonal conflict and whether this moderation effect can, in turn, be associated with psychological well-being (moderated mediation effect).
Design/methodology/approach
Path analyses using Mplus software were performed on a sample of 264 employees from 19 small- and medium-sized organizations.
Findings
While teleworking was associated with lower interpersonal conflict, it was not associated with enhanced psychological well-being. Interestingly, workload seemed to be associated with higher interpersonal conflict, while decision authority and support garnered from one’s supervisor seemed to be associated with lower interpersonal conflict. Teleworking was indirectly associated with higher psychological well-being via interpersonal conflict. Finally, EI played a moderating role between teleworking and lower interpersonal conflict. This was, in turn, associated with higher psychological well-being.
Practical implications
EI is an essential skill to develop in the workplace.
Originality/value
A deepened understanding of the role played by EI at work could help organizations to provide positive work environments, both in person and online. This is especially relevant today, with the continued increase in teleworking practices and the resulting rapidly changing interpersonal relationships.
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Nan Xu, Chunyong Tang, Chengchuan Yang and Yanzhao Lai
Drawing on cognitive appraisal theory, this study aims to explore the indirect effect of work/family boundary violations on teleworkers’ counterproductive work behavior (CWB). In…
Abstract
Purpose
Drawing on cognitive appraisal theory, this study aims to explore the indirect effect of work/family boundary violations on teleworkers’ counterproductive work behavior (CWB). In addition, it examines the moderating role of involuntary teleworking in this context.
Design/methodology/approach
Based on the diary study method, this study used 543 questionnaires collected from 122 teleworkers in China.
Findings
The findings indicate that working time demands mediate the relationship between work boundary violations and teleworker CWB, and threats to family roles mediate the relationship between family boundary violations and teleworker CWB. In addition, involuntary teleworking positively moderates the relationship between work boundary violations and working time demands, as well as the relationship between family boundary violations and threats to family roles.
Originality/value
The study makes several valuable contributions to the extant literature. First, it enhances research on the antecedents of teleworker CWB. Second, by introducing two mediating variables corresponding to two types of boundary violations, the paper provides new insights and a fresh understanding of the effects of boundary violations in teleworking situations. Third, by considering the moderating role of involuntary teleworking, this research adds to the current knowledge on the impact of discussing boundary violations solely on teleworking or traditional office days.
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Previous theoretical and empirical literature has advocated growth in the access and use of flexible working arrangements by establishing their link with individual and especially…
Abstract
Previous theoretical and empirical literature has advocated growth in the access and use of flexible working arrangements by establishing their link with individual and especially parental subjective well-being. Given this, the current research investigates impact that their own or their partners’ transition to flexitime and teleworking has on parental subjective well-being. The cross-partner dimension has not been explored yet by prior studies. Measures for cognitive, subjective well-being include satisfaction with life overall, satisfaction with the amount of leisure time, and satisfaction with health. Ordered logit longitudinal models are estimated using Understanding Society data from 2009 to 2019. Corroborating prior studies, the current analysis finds that mothers’ transition to flexitime and teleworking has a positive impact on their leisure time and health satisfaction. For fathers, switching to telework improves satisfaction with their amount of leisure time, while adopting flexitime can take a toll on self-reported health satisfaction. However, contrary to expectations, mothers’ move to teleworking can be injurious for fathers’ life satisfaction levels, yet fathers’ adoption of flexitime fosters mothers’ satisfaction with their leisure time amount.
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While teleworking has become widespread during COVID-19, there is still little understanding of teleworking preferences. This study aims to explore how teleworking during the…
Abstract
Purpose
While teleworking has become widespread during COVID-19, there is still little understanding of teleworking preferences. This study aims to explore how teleworking during the pandemic influences employees’ preference for teleworking in the future.
Design/methodology/approach
This study used secondary survey data collected by the centro de investigaciones sociológicas (CIS) in Spain, from a sample of 430 individuals. The study used regression analysis to test how effort expectancy and perceived usefulness impact preference for teleworking through satisfaction with teleworking.
Findings
Results showed the importance of satisfaction with teleworking in explaining preference for teleworking. Moreover, satisfaction with teleworking was influenced by both effort expectancy and perceived usefulness. Specifically, individuals who perceived teleworking as useful and were more satisfied were also more likely to prefer teleworking after the pandemic, whereas individuals were less likely to prefer teleworking if it required more effort.
Originality/value
This study makes a significant contribution to the current literature by providing a new perspective on the topic of teleworking. This study focuses on exploring teleworking preferences during the pandemic from a post-adoption approach.
Propósito
El teletrabajo ha sido prevalente durante la pandemia de COVID-19, pero poco se sabe todavía sobre la preferencia de los empleados por el teletrabajo en este contexto. Este estudio tiene como objetivo explorar cómo el teletrabajo durante la pandemia influye en la preferencia de los empleados por el teletrabajo en el futuro.
Diseño/metodología/enfoque
Este estudio utilizó datos secundarios recopilados por el CIS en España. La muestra fue de 430 individuos. El análisis de regresión se aplicó para analizar la influencia de la expectativa de esfuerzo y la utilidad percibida en la preferencia por el teletrabajo a través de la satisfacción con el teletrabajo.
Hallazgos
Los resultados mostraron la importancia de la satisfacción para explicar la preferencia por el teletrabajo. Además, la satisfacción con el teletrabajo fue influenciada tanto por la expectativa de esfuerzo como por la utilidad percibida. Específicamente, aquellos individuos que percibieron el teletrabajo como útil y estaban más satisfechos también eran más propensos a preferir el teletrabajo, mientras que los individuos eran menos propensos a preferirlo cuando suponía un mayor esfuerzo.
Originalidad
Este estudio hace una contribución significativa a la literatura actual al proporcionar una nueva perspectiva sobre el teletrabajo. Este estudio se centra en explorar la preferencia por el teletrabajo durante la pandemia desde un enfoque post-adopción.
Objetivo
O teletrabalho tem sido prevalente durante a pandemia de COVID-19, mas ainda se sabe pouco sobre a preferência dos funcionários pelo teletrabalho neste contexto. Este estudo pretende explorar como o teletrabalho durante a pandemia influencia a preferência dos trabalhadores pelo teletrabalho no futuro.
Projeto/metodologia/abordagem
Este estudo utilizou dados secundários coletados pelo CIS na Espanha. A amostra foi de 430 indivíduos. A análise de regressão foi aplicada para analisar a influência da expectativa de esforço e da utilidade percebida na preferência pelo teletrabalho através da satisfação com o teletrabalho.
Resultados
Os resultados mostraram a importância da satisfação para explicar a preferência pelo teletrabalho. Além disso, a satisfação com o teletrabalho foi influenciada tanto pela expectativa de esforço como pela utilidade percebida. Especificamente, os indivíduos que perceberam o teletrabalho como útil e estavam mais satisfeitos eram também mais propensos a preferir o teletrabalho, enquanto que os indivíduos eram menos propensos a preferi-lo quando isso implicava um maior esforço.
Originalidade
Este estudo traz uma contribuição significativa para a literatura atual, fornecendo uma nova perspectiva sobre o teletrabalho. Este estudo se concentra nos fatores que impulsionam a intenção de uso contínuo, explorando a preferência das pessoas pelo teletrabalho durante a pandemia a partir de uma abordagem pós-adoção.
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Keywords
- Perceived usefulness
- Effort expectancy
- Satisfaction with teleworking
- Preference for teleworking
- COVID-19 pandemic
- Utilidad percibida
- Expectativa de esfuerzo
- Satisfacción con el teletrabajo
- Preferencia por el teletrabajo
- Pandemia de COVID-19
- Utilidade percebida
- Expectativa de esforço
- Satisfação com o teletrabalho
- Preferência pelo teletrabalho
- Pandemia de COVID-19
Javier de Esteban Curiel, Arta Antonovica and Maria del Rosario Sánchez Morales
The research paper aims to study dissatisfaction of teleworking employees in Spain during the Covid-19 health pandemic in order to propose three models: sociodemographic profile…
Abstract
Purpose
The research paper aims to study dissatisfaction of teleworking employees in Spain during the Covid-19 health pandemic in order to propose three models: sociodemographic profile of the teleworking dissatisfied employee; advantages and disadvantages for the teleworking dissatisfied employee and advantages for the teleworking dissatisfied employee.
Design/methodology/approach
This study uses official open data obtained from the Spanish National Statistical Institute (INE, 2022) through Decision Trees statistical multivariable models implementing Classification and Regression Trees and Recursive Partitioning and Regression Trees techniques to determine the variables that can influence the satisfaction or dissatisfaction of the subjects.
Findings
This investigation offers three models with two sociodemographic profiles of dissatisfied teleworking employee, who is a high/middle-level manager/employee around 45 years old, and she/he lives with the partner. Regarding the most important advantage of teleworking, employees consider “use/saving of time” and as disadvantage “worse organization and coordination of work”.
Originality/value
This research provides empirical evidence with inductive reasoning on understanding the challenges of teleworking dissatisfied employees in Spain not only in turbulent times but also in “normalcy” to improve overall teleworker well-being and accomplish company’s and organization’s long-term objectives for better productivity and effectivity. The study has high practical value due to the integral approach incorporating dissatisfaction as a driver that can trigger negative behaviours towards the organizations and that is seldom addressed in the literature. Additionally, this paper could provide some new ideas for accomplishing “Spain Digital 2025” and “Europe’s Digital Decade: 2030” plans on institutional level.
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Salima Hamouche and Annick Parent-Lamarche
Teleworking seems to be the new future of the workplace. It has been widely adopted during the COVID-19 crisis, which has greatly influenced work organization conditions. This…
Abstract
Purpose
Teleworking seems to be the new future of the workplace. It has been widely adopted during the COVID-19 crisis, which has greatly influenced work organization conditions. This pandemic and its accompanying changes represent significant challenges for employees' performance, depending on their age if the study considers the physical and psychological vulnerabilities of older employees and their assumed or expected difficulties to cope with the new information and communication technologies (ICTs). This study aims at examining the direct effects of teleworking, and age on job performance (in-role). As well as analyzing the moderating effect of age on the relationship between teleworking and in-role job performance in times of crisis.
Design/methodology/approach
Data were collected in Canada from 18 companies, with a sample of 272 employees. Multivariate regression and moderation regression analyses were performed using Stata 13.
Findings
Results revealed that when teleworking, older age is associated with lower job performance and younger age is associated with higher job performance. Conversely, when working on-site, older age is associated with higher job performance, whereas younger age is associated with lower job performance.
Practical implications
From a practical perspective, these results highlight the importance of decision authority and recognition. As well as the presence of age disparities related to work arrangements. Managers need to adopt an inclusive approach and develop work arrangements that take into consideration employees' needs and ages. Some insights and practical recommendations are presented in this paper to support managers and human resource practitioners.
Originality/value
Studies examining the in-role job performance of teleworkers and the effects of age are sparse. This study helps to expand research on human resources management, job performance and age.
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Angel Martínez Sánchez, Manuela Pérez Pérez, Pilar de Luis Carnicer and Maria José Vela Jiménez
Purpose – The purpose of this article is to explore the relationship between teleworking adoption, workplace flexibility, and firm performance. Design/methodology/approach …
Abstract
Purpose – The purpose of this article is to explore the relationship between teleworking adoption, workplace flexibility, and firm performance. Design/methodology/approach – Empirical survey of a representative sample of 479 small‐ and medium‐sized firms. Data gathered through interviews with company managers using a structured questionnaire. A t‐test used to analyse the mean differences of flexibility dimensions between companies, and a regression analysis used to study the impact of teleworking and other flexible workplace practices on firm performance. Findings – Firm performance is positively related to the use of teleworking, flexitime, contingent work and spatial decentralisation. Teleworking firms use more flexitime, have more employees involved in job design and planning, are more intensively managed by results, and use more variable compensation. The relationship of teleworking and external workplace flexibility is not so conclusive. Measures of external flexibility like subcontracting or contingent work are not associated with teleworking but spatial decentralisation is positively associated. Research limitations/implications – A limitation of this research is the measurement of flexibility at the firm level and the use of cross‐sectional data. To the extent that organisations may obtain functional and numerical flexibility by means of their relations to other organisations in networks, the most appropriate unit of analysis may be the network which it has implications for future longitudinal studies. Practical implications – Flexibility is a source of competitive advantage. Enhancing flexibility may be costly in the short run, but it gets easier over time. Firms become more flexible because their managers emphasise the importance of flexibility and because they practice being flexible. A self‐reinforcing process then begins. The relationships between the different forms of flexibility are important to understand the interaction between the dynamic control capacity of management and the responsiveness of the organisation. Originality/value – The article analyses the relationship between teleworking adoption and other flexibility dimensions.
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Rocco Palumbo, Giulia Flamini, Luca Gnan, Massimiliano Matteo Pellegrini, Damiano Petrolo and Mohammad Fakhar Manesh
Literature is not consistent in discussing the implications of teleworking on work–life balance (WLB). Even though teleworking may enhance work arrangements’ flexibility, it blurs…
Abstract
Purpose
Literature is not consistent in discussing the implications of teleworking on work–life balance (WLB). Even though teleworking may enhance work arrangements’ flexibility, it blurs boundaries between life and work, endangering the individual WLB. The paper intends to illuminate this issue, moving forward our understanding of teleworking’s implications using the Social Exchange Theory framework.
Design/methodology/approach
Secondary data were collected from Eurofound’s sixth European Working Condition Survey. A large sample of Europeans (n = 16,473) was involved in this study. The authors designed a serial mediation analysis to investigate the direct and indirect effects of teleworking on WLB. The authors included employees’ job motivation and job satisfaction as intervening variables that mediate the relationship between teleworking and WLB.
Findings
The authors found teleworking to negatively affect WLB, putting under stress the teleworkers’ ability to handle the interplay between work and life. However, the serial mediation analysis pointed out that teleworking triggers an improvement of job motivation, which, in turn, boosts job satisfaction. Increased job motivation and job satisfaction nurture positive employees’ perception of WLB.
Practical implications
The study results invite us to pay attention to the complex interplay between teleworking and WLB, emphasizing the mediating role of job motivation and job satisfaction. As a flexible work arrangement, teleworking may increase the employees’ sense of control over their work, which leads to better perceived WLB. However, confounding the boundaries between work and daily life, it may nourish work-to-life and life-to-work conflicts.
Originality/value
This paper advances what is currently known about teleworking’s implications on WLB, envisioning avenues for further conceptual and empirical developments.
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