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The intent and aim of the research was to look at a particular house type i.e. a terraced house with four floors, which is one of the popular designs commonly used in the last ten years in mass housing projects in Turkey. There are four alternatives of the type related with the cross-sectional relationship with the ground floor level. Emphasis was placed upon the "semi-cellar type" assuming that even though the level of residential satisfaction gradually increases with the possibility of interpreting the use of the open-plan floor space, and by proposing new design elements to create more adaptable and flexible spaces, the users may still experience dissatisfaction with designs where the space cannot be revised. With the use of a questionnaire, participants judged their own house as a whole and evaluated its uses for different functions and activities, complained in respect of changes required, and finally outlined their plans for the future. Despite the high level of satisfaction with having a garden (a unique characteristic in apartment-saturated Ankara), the aspect of dissatisfaction mostly referred to was the kitchen-garden relationship (or lack thereof). The residents, especially the older ones, were generally dissatisfied with the multi-storey design of their house. They prefer to remain on the backyard level without changing floors in different seasons. Besides, the users spending the longest time in the house complained more than the others and the people spending variable time in the house stated that they preferred to change the floors in different seasons. As compared to larger families, the smaller families were more likely to change floors.

High packet error rates and variable link capacity due to harsh electric power system environments make reliable communication a challenging task for WSN in smart grid. Therefore, to increase network reliability and hence, to improve smart grid system performance, there is an urgent need for reliable communication protocols. The purpose of this paper is to propose an Adaptive Forward Error Correction (AFEC) mechanism for different smart grid environments, including 500 kV outdoor substation and underground transformer vaults, to address these challenges.

This paper presents the comparative performance evaluations of proposed AFEC mechanism for different smart grid environments. Simulation experiments have been performed by extending the ns‐2 network simulator. It also introduces existing and potential smart grid applications, research challenges, and opportunities of smart grid.

Comparative performance evaluations show that the proposed AFEC mechanism achieves high communications reliability without causing unnecessary network overhead. Also the advantages of existing smart grid applications have been presented.

The paper shows that high communications reliability without causing unnecessary network overhead has been achieved. Also comprehensive reviews of WSN smart grid applications have been presented.

In this study, some of the internal and external determinants of innovation for Turkish companies are examined. The purpose of this paper is to determine which factors significantly influence innovativeness of Turkish companies.

The study begins with literature research. The knowledge gained from literature is used to develop a research model, which displays internal and external determinants of innovation and innovation types as product and process innovations. In order to test the model, the data of “Business Environment and Enterprise Performance Survey”, provided by the World Bank, are used. The data are collected from 1,152 Turkish companies in 2008. Some statistical tests are conducted to determine significant relations between the determinants of innovation and innovation types. Finally, results are discussed in the light of previous literature.

The authors' results provide clues that the companies involved in product innovation activities mostly perform process innovations. There is also a group of companies which invest in capabilities, but are not involved in any of the innovative activities. R&D activities, licensed technology usage, formal training programs, and experience of managers are significant internal factors, although the investments accomplished are not significant. International relations are an outstanding external factor for Turkish companies.

The data used in this study come from secondary source data, and it is not aimed at exploring innovation‐related issues. Also, this study does not aim to rank influencing factors for Turkish companies. Thus, it is not possible to reach a conclusion that compares internal and external factors.

This is a pioneer study that deals with internal and external influencing factors of both product and process innovations for Turkish companies.

Recent advancements in the field of organizational psychology have transformed the employees’ perceptions related to the reactions of the employment relationship. The main aim of the study is to explore the consequences of psychological contracts among the nursing staff and how to provide better patient care and quality service in the health-care system as nurses play a pivotal role in the context of Pakistan. Significantly, this study attempts to bridge the research gap by exploring consequences of psychological contracts. Drawing on the social exchange theory, this study examined the psychological contracts of nurses and their reactions to the perceived violation.

This research adopted a qualitative method and was based on an exploratory approach. Data were collected through in-depth semi-structured interviews from 21 nurses working in public, private and charity hospitals in Karachi, Pakistan. The thematic content analysis is employed for the analysis of data by using NVivo software.

The study identified the relational and transactional elements related to the psychological contract of nurses who predominantly consisted of supervisor support, autonomy, tangible/intangible rewards and trust. The intrinsic motivation which relates to their devotion to work was found as an additional element to balance their psychological contract. This research also establishes that the psychological contract of nurses is being violated in their work settings.

By highlighting the importance of psychological contract breach, the findings demonstrate that health-care institutions should take measures to cope with psychological contract breach issues at the workplace.

This study contributes to the body of knowledge by exploring psychological contract breach. Substantially, there are rare studies conducted on psychological contract breach among nurses in developing country context (Pakistan). However, this study adds to the previous studies related to the psychological contract of nurses in the context of Pakistan by using social exchange theories. Finally, this study enables the management of healthcare to balance the psychological contract issues effectively.

There are many investigations in design methodologies, but there are also divergences and convergences as there are so many points of view. This study aims to evaluate to corroborate and deepen other researchers’ findings, dissipate divergences and provide directing to future work on the subject from a methodological and convergent perspective.

This study analyzes the previous reviews (about 15 reviews) and based on the consensus and the classifications provided by these authors, a significant sample of research is analyzed in the design for additive manufacturing (DFAM) theme (approximately 80 articles until June of 2017 and approximately 280–300 articles until February of 2019) through descriptive statistics, to corroborate and deepen the findings of other researchers.

Throughout this work, this paper found statistics indicating that the main areas studied are: multiple objective optimizations, execution of the design, general DFAM and DFAM for functional performance. Among the main conclusions: there is a lack of innovation in the products developed with the methodologies, there is a lack of exhaustivity in the methodologies, there are few efforts to include environmental aspects in the methodologies, many of the methods include economic and cost evaluation, but are not very explicit and broad (sustainability evaluation), it is necessary to consider a greater variety of functions, among other conclusions

The novelty in this study is the methodology. It is very objective, comprehensive and quantitative. The starting point is not the case studies nor the qualitative criteria, but the figures and quantities of methodologies. The main contribution of this review article is to guide future work on the subject from a methodological and convergent perspective and this article provides a broad database with articles containing information on many issues to make decisions: design methodology; optimization; processes, selection of parts and materials; cost and product management; mechanical, electrical and thermal properties; health and environmental impact, etc.

Sustainability involves ensuring that sufficient resources are available for current and future generations. Non-revenue water (NRW) creates a barrier to sustainability through energy and water loss. However, a comprehensive overview of NRW reduction strategies is lacking. This study reviews the existing literature to identify available strategies for reducing NRW and its components and discusses their merits.

A systematic literature review was conducted to identify and analyze different strategies for reducing NRW. The initial search identified 158 articles, with 41 of these deemed suitably relevant following further examination. Finally, 14 NRW reduction strategies were identified from the selected articles.

The identified NRW reduction strategies were grouped into strategies for reducing (1) apparent losses (AL), (2) real losses (RL) and (3) water losses, with the latter involving the combination of AL and RL. The strategies adopted most frequently are “prevent water leakage” and “control water pressure.” In addition, water distribution network (WDN) rehabilitation has additional benefits over other RL reduction strategies, including saving water and energy, increasing hydraulic performance and enhancing reliability. Finally, utilizing decision support systems is the only strategy capable of reducing multiple NRW categories.

This review provides insights into the overall NRW problem and the strategies best equipped to address it. Authorities can use these findings to develop case-specific NRW reduction action plans that save water and energy, while providing other economic benefits. In addition, NRW reduction can improve WDN reliability.

Understanding the customer has been the focus of attention of businesses and academia for many decades. Starting in 1960s, complex buyer behavior models developed by Nicosia, by Howard and Sheth (1969), were followed by Engel, Blackwell and Miniard in 1978 (Engel, Blackwell, & Miniard, 1990) to understand the buying process, shaping the thoughts today about consumers’ experiences in an omnichannel world. Interest in customer perceptions and expectations (Parasuraman, Berry, & Zeithaml, 1991), SERVQUAL (Parasuraman, Zeithaml, & Leonard, 1985) and SERVPERV (Cronin & Taylor, 1994) moved the academia to discuss the relationship marketing (Morgan & Hunt, 1994; Parvatiyar & Sheth, 1999; Peterson, 1995; Sheth & Parvatiyar, 1995). Wilson’s model (1995) of buyer–seller relationships extended the former models with additional concepts like social bonds, comparison level of alternatives, power roles, technology, structural bonds and cooperation as influencers on relationship development stages. His emphasis reflects a high relevancy in the omnichannel world of customers’ interactions today. Winer (2001), a pioneer to discuss the customer relationship management focused on a database to know about customers’ purchase history and interests. The millennium look at customer lifetime value is again relationship focused. For Fader, Hardie, and Lee (2005) rather the long-term focus of the consumer value and actions are important to understand the loyalty and nonlinear nature of relations. While Reinartz and Kumar (2003) focused on profitable customer lifetime and customer heterogeneity, Verhoef (2003) analyzed the impact of customers’ relationship perceptions and relationship marketing instruments on both customer retention and customer share development. The customer-centric thinking was first discussed by Grönroos (2006) within a new definition of marketing. The service dominant logic (Vargo & Lusch, 2008) resulted in the next highlight, the co-creation of value with customer involvement and customer advisory (Güngör, 2012; Güngör & Bilgin, 2011; Messner, 2007) empowering the customers and giving them the control over the supplier networks. Different factors will be influential at different stages of the buying process of customer clusters. The Web- and non-Web-based customer-centric measures can be multifold. Andersson, Movin, Mähring, Teigland, and Wennberg (2018) and Bank (2018) emphasize the importance of technology readiness focus throughout the customer–supplier journey. The question to be answered is, to which extent the empowered customers and the suppliers of this age are ready to adopt, embrace and finally use new technologies in the omnichannel world of holistic interactions that form new visions, expectations, values and desires in a tremendous speed. Ideas and experiences are shared and exchanged in online communities without the need of the involvement of the suppliers. This “holistic view” challenges firms further through the seamlessness it requires to create unity. Customer-centric research needs a new push for the development of instruments and measures to cope with the consumer decision process challenges. Process thinking is needed to capture the purchasing habits in an omnichannel world and to build a new thought for customer journey experience with the aim to understand technology-linked value propositions of customer clusters to optimize channel interactions. Customer journeys have to focus and describe the online/offline experiences at the hybrid shopping mile, trace the behavioral influential factors of the customers’ and sellers’ world in a technological environment. This chapter will discuss “Technology based Orbit Interactions” for “The Hybrid Shopping Mile and its Customer Journey Mapping” with a “Customer Intelligence Framework.” The outcome of the hybrid customer journey mapping gives orientation for customer-management decisions in developing new approaches.

Scientific research and delivering education at undergraduate and graduate levels are the main responsibilities of higher education institutions. Considering these points, we aimed to provide insights into an array of topics pertaining to scientific research and tertiary education in Turkey and the future of Turkish higher education. We focused on research-based education, lifelong learning, research and higher education institutions, research grants and funding in Turkey, performance management in higher education, international collaborations, future of hands-on approaches, and lastly the issue of brain drain in Turkey. In the endeavor to present these issues in detail, we employed sector analysis method. Throughout the chapter, we aimed to provide detailed and comparative evaluations making use of both national and international literature.

Legibility, intelligibility, mental images and cognitive and syntactical mapping are significant issues that help expose the spatial knowledge necessary for effective urban design. They also help us understand how a city’s new image is forming. This paper aims to present a new holistic approach to define urban design strategies that improve a city’s imageability through cognitive and syntactic concepts.

The study establishes a coherent framework by including residents’ mental images and space syntax theory’s descriptors to understand how residents perceive their physical environment. Using a mixed-methods research design, the authors studied the Iskenderun city center’s image and spatial design. First, the authors used descriptive analysis techniques (questionnaires, verbal interviews and cognitive mapping) and consulted 110 Iskenderun residents. Second, the authors used analytical analysis techniques to investigate the structural relations among city elements with the help of space syntax descriptors.

The results demonstrated the importance of applying combined descriptive and analytic techniques to provide an understanding of the city’s image. The authors also offered a proposal including the appropriate urban design strategies to promote Iskenderun city center’s imageability.

Applying this new coherent framework can support design decision-making for redesigning cities at the micro level and for planning new cityscapes at the macro level.