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Originally developed by the Japanese firm Toyota in the 1950s, the core innovation of lean production is to reorient all organizational activity around continuous improvement and the elimination of waste. We use the case of lean production in two healthcare organizations to explore the process of translating management models into new environments (Czarniawska & Sevón, 1996; Mohr, 1998). We draw on insights from organizational sociology and social movement theory to understand the strategies of actors as they attempt to overcome opposition to model transfer (Battilana, Leca, & Boxenbaum, 2009; Friedland & Alford, 1991; Snow, Rochford, Worden, & Benford, 1986). We examine two attempts to export lean production to healthcare organizations: Riverside Hospital, a research and teaching institution, and Lakeview Associations, a managed health provider. We use these cases to illustrate two ways that management models can get lost in the process of institutional translation: model attenuation, and model decoupling.

In this chapter, we describe the strategies used in establishing the Great Leaders for Great Schools Academy (GLGSA), a high impact and sustainable university–district partnership and the first program to be accredited under California’s experimental standards for principal preparation. The partnership has evolved into a robust professional learning community dedicated to the task of preparing practice-ready school leaders with the knowledge, skills, and dispositions needed to turn around low performing schools in the Pomona Unified School District. Chapter contents also include descriptions of the key elements of the GLGSA and seven recommendations for those who desire to establish innovative and collaborative approaches to leadership preparation.

Education reform and policy formation have become national priorities in all of the Gulf States that make up the six member Gulf Cooperation Council (GCC). This move toward developing and sustaining effective education provision for the national citizenry gained greater importance in the wake of the Arab Spring movement that swept across the region. Although not as directly impacted as some other Arab nations further north, the leadership of Gulf States recognized that the large youth demographic in the region needed greater education and employment options, partly to stem the tide of unrest in their own nations. Many Gulf States, including the Kingdom of Bahrain, were already looking overseas for education models and systems that they could “buy-in” and implement in local schools. One such provider that seemed attractive to Bahrain, among others, was Singapore, which is widely hailed in the Gulf region as a model of a high-performing, global economy and education system. Yet importation of foreign models, with little or no accommodations made for local needs and cultures leads to an uncomfortable “grafting” of systems that seem out of place. This, coupled with the desire by Gulf States to take part in international benchmarking exercises, such as TIMSS, has created an awkward skewing in many educational practices and processes in Bahrain and other GCC states. This chapter, using Bahrain as a case study, will explore the regional importation of systems and models and the effect that participation in international assessments is having on localized education practices.

The aim of this chapter is to help library administrators understand the concept of Service Design, and to maintain that any consideration of the future of library spaces should begin with a service design focused approach.

The chapter is a combination of general review, literature review, case study, and conceptual paper. It focuses on describing the basics of the concept, highlighting essential resources for further understanding, highlighting service design specifically applied in libraries, and providing one case study of an academic library undergoing a master planning project utilizing the lens of Service Design. The chapter will conclude by emphasizing the importance of attaining an appropriate understanding and buy-in for the Service Design process by library administrators and staff in order for its effective implementation.

Practical implications to employing Service Design to library spaces are endless, and span that gamut from making smart decisions based on user input and evidence, to creating spaces and services that are relevant to library users. Employing a Service Design approach to library building projects helps administrators position themselves to advocate for needed technology and funding in the highly competitive resource arena. The ideas gleaned from this chapter can be applied in any library: academic, public, special, or school. The results will be different, because every library has a unique group of users, but the processes employed are the same.

Library literature related to Service Design is slim but slowly emerging. This chapter fills a gap in literature geared specifically to administrators as well as building design and redesign projects.

In the context of increasing competition between chained retailers and family-owned retailers, it is key to understand the customer's format choice. Using a logistics regression (i.e., binary logit) model, we explain customers' preference to buy in supermarkets or in small-scale, mom-and-pop stores like nanostores. We collect a representative sample of over 110 surveys from customers in the district of Surco, Lima, Perú, which is a representative area of the features of Lima's residents. We asked customers to focus on analyzing their preference between two retail formats: modern channel (i.e., big-box retailers, supermarkets, and hypermarkets) and traditional channel (i.e., mom-and-pop stores, nanostores). Our surveys included factors pertaining retail format attributes as well as factors related to the purchasing process. The results showed that time available for purchase and a comparatively better perceived service at a mom-and-pop store (i.e., nanostore) are significant factors that explain a higher probability of selecting these retailers, while a better store's ambience benefits more supermarkets. The overall discrete choice model is able to explain 65% of the variance using pseudo R-squared of the actual format choice decisions.

In this paper, we present a critical survey of experiments on political clientelism and vote-buying. We claim that through randomization and control, field experiments represent an important tool for answering causal questions, whereas list experiments provide useful methods that improve the hard task of measuring clientelism. We show that existing experimental research gives answers to the questions of why clientelism is effective for getting votes and winning elections, who relies more on this strategy – incumbents or challengers – how much clientelism takes place, and who tend to be the favorite targets of clientelistic politicians. The relationship between clientelism and other illicit strategies for getting votes, such as electoral violence and fraud, has also been analyzed through experimental interventions. Experiments have also studied mechanisms and policies for overcoming clientelism. Finally, we show that external validity is a major source of concern that affects this burgeoning literature.