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This study aims to optimize the traffic capacity allocation to solve the problem of low share of public transit in the landside system so as to get rid of the congestion trouble in landside traffic. The optimal timetable for airport buses can be searched by changing the departure interval of each line and evaluating the corresponding performance continuously.

This paper constructs a simulation model based on the real-world situation in Beijing Capital International Airport (BCIA), which simulates the whole process of airport bus schedules and analyzes the connections among multiple steps for transferring. The evaluation system is constructed by considering the benefits of passengers, airports and companies comprehensively. The optimal timetable for airport buses can be searched by changing the departure interval of each line and evaluating the corresponding performance continuously.

According to the experimental results, an excellent evacuation effect can only be achieved when the majority of departure intervals of airport buses are shortened to 50% of their original values, and some busy routes such as the Beijing Station line are supposed to be reduced to one-third of their original fixed intervals. As the airport bus passenger flow presents an obviously periodic variation over days, the timetable of the airport bus is supposed to be redesigned every day. A flexible bus timetable can not only meet the dynamic passenger flow but also enhance the attractiveness of public transit.

This paper constructs a simulation model based on the real-world situation in BCIA, which can not only model the complex scenes in the whole process of airport bus schedules but also reflect the intricate interaction between transferring passengers and vehicles caused by dense streamlines.

Resilience concepts in integrated urban transport refer to the performance of dealing with external shock and the ability to continue to provide transportation services of all modes. A robust transportation resilience is a goal in pursuing transportation sustainability. Under this specified context, while before the perturbations, robustness refers to the degree of the system’s capability of functioning according to its design specifications on integrated modes and routes, redundancy is the degree of duplication of traffic routes and alternative modes to maintain persistency of service in case of perturbations. While after the perturbations, resourcefulness refers to the capacity to identify operational problems in the system, prioritize interventions and mobilize necessary material/ human resources to recover all the routes and modes, rapidity is the speed of complete recovery of all modes and traffic routes in the urban area. These “4R” are the most critical components of urban integrated resilience.

The trends of transportation resilience's connotation, metrics and strategies are summarized from the literature. A framework is introduced on both qualitative characteristics and quantitative metrics of transportation resilience. Using both model-based and mode-free methodologies that measure resilience in attributes, topology and system performance provides a benchmark for evaluating the mechanism of resilience changes during the perturbation. Correspondingly, different pre-perturbation and post-perturbation strategies for enhancing resilience under multi-mode scenarios are reviewed and summarized.

Cyber-physic transportation system (CPS) is a more targeted solution to resilience issues in transportation. A well-designed CPS can be applied to improve transport resilience facing different perturbations. The CPS ensures the independence and integrity of every child element within each functional zone while reacting rapidly.

This paper provides a more comprehensive understanding of transportation resilience in terms of integrated urban transport. The fundamental characteristics and strategies for resilience are summarized and elaborated. As little research has shed light on the resilience concepts in integrated urban transport, the findings from this paper point out the development trend of a resilient transportation system for digital and data-driven management.

The proliferation of customer-related data provides companies with numerous service opportunities to create customer value. The purpose of this study is to develop a framework to use this data to provide services.

This study conducted four action research projects on the use of customer-related data for service design with industry and government. Based on these projects, a practical framework was designed, applied, and validated, and was further refined by analyzing relevant service cases and incorporating the service and operations management literature.

The proposed customer process management (CPM) framework suggests steps a service provider can take when providing information to its customers to improve their processes and create more value-in-use by using data related to their processes. The applicability of this framework is illustrated using real examples from the action research projects and relevant literature.

“Using data to advance service” is a critical and timely research topic in the service literature. This study develops an original, specific framework for a company’s use of customer-related data to advance its services and create customer value. Moreover, the four projects with industry and government are early CPM case studies with real data.

The purpose of this paper is to optimize the design of charging station deployed at the terminal station for electric transit, with explicit consideration of heterogenous charging modes.

The authors proposed a bi-level model to optimize the decision-making at both tactical and operational levels simultaneously. Specifically, at the operational level (i.e. lower level), the service schedule and recharging plan of electric buses are optimized under specific design of charging station. The objective of lower-level model is to minimize total daily operational cost. This model is solved by a tailored column generation-based heuristic algorithm. At the tactical level (i.e. upper level), the design of charging station is optimized based upon the results obtained at the lower level. A tabu search algorithm is proposed subsequently to solve the upper-level model.

This study conducted numerical cases to validate the applicability of the proposed model. Some managerial insights stemmed from numerical case studies are revealed and discussed, which can help transit agencies design charging station scientifically.

The joint consideration of heterogeneous charging modes in charging station would further lower the operational cost of electric transit and speed up the market penetration of battery electric buses.

The purpose of this paper is to develop a dynamic control method to improve bus schedule adherence under connected bus system.

The authors developed a dynamic programming model that optimally schedules the bus operating speed at road sections and multiple signal timing plans at intersections to improve bus schedule adherence. First, the bus route was partitioned into three types of sections: stop, road and intersection. Then, transit agencies can control buses in real time based on all collected information; i.e. control bus operating speed on road sections and adjust the signal timing plans through signal controllers to improve the schedule adherence in connected bus environment. Finally, bus punctuality at the downstream stop and the saturation degree deviations of intersections were selected as the evaluation criteria in optimizing signal control plans and bus speeds jointly.

An illustrative case study by using a bus rapid transit line in Jinan city was performed to verify the proposed model. It revealed that based on the proposed strategy, the objective value could be reduced by 73.7%, which indicated that the punctuality was highly improved but not to incur excessive congestion for other vehicular traffic.

In this paper, the authors applied speed guidance and the adjustment of the signal control plans for multiple cycles in advance to improve the scheduled stability; furthermore, the proposed control strategy can reduce the effect on private traffics to the utmost extend.

The proliferation of (big) data provides numerous opportunities for service advances in practice, yet research on using data to advance service is at a nascent stage in the literature. Many studies have discussed phenomenological benefits of data to service. However, limited research describes managerial issues behind such benefits, although a holistic understanding of the issues is essential in using data to advance service in practice and provides a basis for future research. The purpose of this paper is to address this research gap.

“Using data to advance service” is about change in organizations. Thus, this study uses action research methods of creating real change in organizations together with practitioners, thereby adding to scientific knowledge about practice. The authors participated in five service design projects with industry and government that used different data sets to design new services.

Drawing on lessons learned from the five projects, this study empirically identifies 11 managerial issues that should be considered in data-use for advancing service. In addition, by integrating the issues and relevant literature, this study offers theoretical implications for future research.

“Using data to advance service” is a research topic that emerged originally from practice. Action research or case studies on this topic are valuable in understanding practice and in identifying research priorities by discovering the gap between theory and practice. This study used action research over many years to observe real-world challenges and to make academic research relevant to the challenges. The authors believe that the empirical findings will help improve service practices of data-use and stimulate future research.

Access to culture is a fundamental right of people with disabilities and a significant aspect in the development of accessible tourism. A visit to a monument provides an authentic experience which cannot be substituted by any representation. However, any interventions to improve accessibility should be made carefully, so as not to alter the monument’s character, or damage it visually or structurally. The paper aims to discuss these issues.

A theoretical approach model was defined in the PROSPELASIS project for the improvement of accessibility in monuments which was applied in Byzantine monuments of Thessaloniki. This approach contains the following steps: evaluation of existing accessibility level; definition of alternative solutions; creation of final studies, approval by archaeological authorities and implementation of interventions.

In six major Byzantine monuments significant improvements were realized which include: installation of two lifts and creation of a new staircase at Acheiropoietos; creation of a metal bridge, a new staircase and installation of a lift at Rotunda; opening of the secondary gate and creation of a ramp at the Heptapyrgion fortress; creation of an accessible toilet at the Saint Demetrios church; installation in the six monuments of a WiFi system providing text and audible information as well as information in Greek and International Sign Language; creation of two tactile models; creation of a “cultural route” connecting three major Byzantine monuments.

For the first time, to the knowledge, a set of interventions has been realized in Byzantine monuments focusing on various categories of people with disabilities, i.e. motor, visual, hearing and cognitive.

The purpose of this paper is to contribute to the comprehension of the importance of “Accessible Tourism” for the specialized travel agencies by proposing suggestions and key factors to improve the supply of accessible tourism offers.

The paper adopts specialized travel agencies on the accessible tourism perspective of disabled tourist flows. Also, this paper describes the circumstances, social, politic, economic consequences and key decisions that thereby Turkey would be recognized, preferring, establishing on the intention of purchased and suggested positive word of mouth among people.

According to European Commission (EU) (2013) more than half of the individuals with disabilities in the EU made approximately 170 million day trips and a similar number of overnight trips within the EU during the 12 months between mid-2012 and mid-2013. Despite the developments in tourism, lack of product/service appropriate to the travel rights of the individuals with accessibility needs is one of the obstacles should be overcome. Accessible tourism is one of the keys for the survival of the specialized travel agencies in the future. Providing appropriate product/service by targeting the individuals with accessibility needs together with a correct approach and strategy, the specialized travel agencies will be able to have a competitive advantage and continue their activities. Also this market segment will create having sustainable activity and a golden opportunity for the specialized travel agencies in the future.

Little research has been done on accessible tourism, future development and on the impact that disabled tourists have on tourism. The paper presents suggestions on what the specialized travel agencies should do with regards to making Turkey be preferred in the future by the individuals having accessibility needs.

The teaching of cooking is an important aspect of school-based efforts to promote healthy diets among children, and is frequently done by external agencies. Within a limited evidence base relating to cooking interventions in schools, there are important questions about how interventions are integrated within school settings. The purpose of this paper is to examine how a mobile classroom (Cooking Bus) sought to strengthen connections between schools and cooking, and drawing on the concept of the sociotechnical network, theorise the interactions between the Bus and school contexts.

Methods comprised a postal questionnaire to 76 schools which had received a Bus visit, and case studies of the Bus’ work in five schools, including a range of school sizes and urban/rural locations. Case studies comprised observation of Cooking Bus sessions, and interviews with school staff.

The Cooking Bus forged connections with schools through aligning intervention and schools’ goals, focussing on pupils’ cooking skills, training teachers and contributing to schools’ existing cooking-related activities. The Bus expanded its sociotechnical network through post-visit integration of cooking activities within schools, particularly teachers’ use of intervention cooking kits.

The paper highlights the need for research on the long-term impacts of school cooking interventions, and better understanding of the interaction between interventions and school contexts.

This paper adds to the limited evidence base on school-based cooking interventions by theorising how cooking interventions relate to school settings, and how they may achieve integration.

A standalone microgrid (MG) is able to use local renewable resources and reduce the loss in long distance transmission. But the single-phase device in a standalone MG can cause the voltage unbalance condition and additional power loss that reduces the cycle life of battery. This paper proposes an energy management strategy for the battery/supercapacitor (SC) hybrid energy storage system (HESS) to improve the transient performance of bus voltage under unbalanced load condition in a standalone AC microgrid (MG).

The SC has high power density and much more cycling times than battery and thus to be controlled to absorb the transient and unbalanced active power as well as the reactive power under unbalanced condition. Under the proposed energy management design, the battery only needs to generate balanced power to balance the steady state power demand. The energy management strategy for battery/SC HESS in a standalone AC MG is validated in simulation study using PSCAD/EMTDC.

The results show that the energy management strategy of HESS maintains the bus voltage and eliminates the unbalance condition under single-phase load. In addition, with the SC to absorb the reactive power and unbalanced active power, the unnecessary power loss in battery is reduced with shown less accumulate depth of discharge and higher average efficiency.

With this technology, the service life of the HESS can be extended and the total cost can be reduced.