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The COVID-19 pandemic exposed the inability of the Japanese higher education system to adapt to widespread unexpected disruption. The limited metrics available to assess Japanese higher education’s response in the wake of the pandemic indicate several areas where the system needs to be strengthened. This paper aims to harness the ecological perspective to explore the procedures by which higher education in Japan can mitigate extant digital shortcomings.

Leveraging Zhao and Frank’s ecological perspective as its theoretical model, this paper proposes practical solutions to remedy deficiencies highlighted by the COVID-19 pandemic rooted in existing literature both within and outside of Japanese higher education research.

The paper suggests pragmatic ideas to embolden each of the three strata encompassing the educational “ecosystem”: institutions, faculty and students. The paper identifies measures for strengthening institutions to become more adaptive and improve leadership capacity. At the faculty level, meanwhile, an increase in professional development opportunities and the bolstering of support systems may function to bridge an intergenerational digital divide. Finally, for students, the authors argue for mobile-assisted language learning in an effort to cultivate stronger learner outcomes, and prescribe how to integrate this method into formal IT platforms.

The current paper is among a select few that use the ecological perspective in the field of educational research in Japan. The authors contend that the model, while effective, offers an incomplete view of education, suggesting that the ecological perspective must be expanded to include students as a distinct species.

Drawing primarily on the Japanese context, this study aims to highlight this setting to emphasise the potential for tertiary-level self-access language centres to develop lifelong global citizenship, self-reflection and cross-cultural collaboration.

This inquiry calls on the community of practice approach to account for the shared interests motivating lifelong cross-cultural participation, the quality of social engagement between actors, and the material and cognitive tools called upon to realise global citizenship’s shared enterprise.

As argued here, embracing various cultures and inclusive participation can lead to a broader understanding of global citizenship, avoiding narrow-minded views of globalism through shared knowledge and critical practices. Further, self-access provides a cost-effective, technology-mediated alternative to bilateral student mobility, whereby digital community-building occasions cross-cultural practice that may be extended throughout a learner’s life, irrespective of their financial status or place of study.

This study is one of a select few drawing on the community of practice framework within the context of lifelong global citizenship. Nevertheless, such an approach remains primed for future development. With a social constructivist philosophy in view, the authors suggest complementary qualitative research approaches that highlight the socially situated nature of both disciplines.