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A recognition that pockets of business and process excellence existed alongside mediocrity led Texas Instruments to establish a Best Practice Sharing programme under the direction of the Office of Best Practices. The Office of Best Practices, launched in 1994, is a dedicated unit which helps Texas Instruments’ worldwide businesses to identify, access and transfer best practices. TI’s Best Practice Sharing initiative was implemented to provide a mechanism for dialogue between TI leadership and TI employees and to facilitate collaboration based on the company’s strengths and business gaps. The goal is to provide a quicker path to achieving business excellence. In addition to providing these solutions, the Best Practice Sharing project has provided TI employees with a greater sense of the synergies possible across the company and a greater feeling of shared vision. This paper reviews the TI‐BEST programme, the Best Practice Sharing initiative, and examines the lessons learnt and benefits gained from best practices knowledge sharing.

Explores recent approaches to international best practices and how they relate to context and innovation in health services.

Critical review of existing research on best practices and how they created, diffused, and translate in the international setting.

Best practices are widely used and discussed, but processes by which they are developed and diffused across international settings are not well understood.

Further research is needed on innovation and dissemination of best practices internationally.

This commentary points out directions for future research on innovation and diffusion of best practices, particularly in the international setting.

Government agencies have endeavored, with limited success, to improve the methodological consistency of regulatory benefit–cost analysis (BCA). This paper recommends that an independent cohort of economists, policy analysts and legal scholars take on that task. Independently established “best practices” would have four positive effects: (1) they would render BCAs more regular in form and format and, thus, more readily assessable and replicable by social scientists; (2) improved consistency might marginally reduce political opposition to BCA as a policy tool; (3) politically-motivated, inter-agency methodological disputes might be avoided; and (4) an independent set of “best practices” would provide a sound, independent basis for judicial review of agency BCAs.

Sharing information security best practices between experts via knowledge management systems is valuable for improving information security practices, exchanging expertise, mitigating security risks, spreading knowledge, reducing costs and saving efforts. The purpose of this paper is developing a conceptual model to enhance the transfer of information security best practices between professionals in virtual communities through a Web-based knowledge management system to exchange their successful experience in handling different information security situations.

The model is validated by surveying 17 experts’ reviews on the correctness of the model’s structure and its related components through applying deep rich peer debriefing to test suitability. Quantitative data has been collected to achieve confirmatory results.

The resulting model incorporates five main components that support the formal mechanism for the acquisition and dissemination of knowledge: identification, classification, storage, validation and sharing. The success of knowledge sharing is highly dependent on the active collaboration of community members and highly influenced by motivation. Validating transferred knowledge is vital for ensuring the credibility of the system.

To the best of the author’s knowledge, this paper is one of the first to highlight the role of integrating knowledge management to enhance the effective share and reuse of information security best practices knowledge. The research results can support researchers investigating the topic and generate trustworthy literature to guide information security virtual community developers.

The purpose of this paper is to explore whether there are some existing widespread and common models and definitions for organizational change best practice in the literature.

This paper builds on previous research to define a model of evidence‐based change management base practice. A structured literature review is used to search for contemporary models and definitions of organizational change best practice.

No consistent definitions of organizational change best practice are to be found in the literature.

The paper provides a snapshot of the current literature on organizational change best practice. Implications of the findings on organizational change best practice are discussed and further research suggested.

The paper examines how accounting practice changes, which forces generate change, and the role of a best practice benchmark within this. It examines this process of change within service charge accounting in commercial property. The purpose of this paper is to establish that “best” practice is of a low standard and poorly implemented, and then explain this.

Data are hand‐collected from the original accounting source documents that are routinely provided to commercial leaseholders as part of the service charge management and accountability process. Evidence is generated by directly examining actual service charge budgets and periodic certificates of expenditure incurred to reduce bias, create complete data and ensure authenticity. The findings are then fleshed out and reinterpreted by utilising models created using Laughlin's middle‐range thinking methodology.

“Best” practice is neither onerous nor “best” when compared with normal accounting practices in other occupations. Whilst the 2006 Code of Practice has improved service charge management, the majority of certificates do not conform to best practice. This suggests that “best” practice is rather less a statement of current good practice and rather more an idealised view of the industry enacted due to wider issues, such as tenant resentment attracting government interest, ideas diffusing into the sector from elsewhere or a profession seeking to improve its occupational control.

The sample of service charge budgets and certificates used in this work represents approximately 6.2 per cent of the total estimated multi‐let office space in England and Wales and covers the period 1998‐2009, with the majority of the buildings being tenanted by organisations within the financial services sector. Content analysis is utilised in order to interpret the data and to test actual practice with that required in the Code of Practice. In certain instances such analysis requires some subjective judgement and interpretation by the researchers.

Data are original and the paper offers a unique benchmarking test. The area of service charge management is unpublished and offers an interesting contrast to the better studied regions of the profession. By shedding light into this backwater, it provides the opportunity for academics and professionals to engage in a discourse that will improve practice, perhaps opening up the discipline to new and better practices. It also illuminates the previously technical literature on the concept of best practice with an original conceptual framework in which to review the construct.

The purpose of this paper is to describe the complexity that underlies categorizing best practices in the field of mentoring. A further purpose is to propose a way to deal with this issue in order to begin to develop and identify research-based best practices in mentoring in education.

This is a conceptual paper proposing a structure for identifying best practices in mentoring.

The field of mentoring is replete with suggestions about best practices in education, but many are unsubstantiated by empirical research. The authors believe this is due in part to the breath of mentoring resulting in the use of so many different terms, conceptualizations, and applications that it is difficult for practitioners to converse about mentoring and for researchers to synthesize what is already known. They suggest an additional problem is the ambiguity regarding the term best practice. The authors cite these challenges and offer suggests for defining best practices and synthesizing the literature across contexts.

The value of the paper is in the awareness it creates and in the possibilities it presents. By outlining the complex factors related to mentoring best practices, scholars will better understand the constraints that limit our ability to harness all that is known about mentoring best practices. Further, the authors offer a unique way to approach this task, utilizing a collaborative team approach across contexts.

This paper seeks to provide business process redesign (BPR) practitioners and academics with insight into the most popular heuristics to derive improved process designs.

An online survey was carried out in the years 2003‐2004 among a wide range of experienced BPR practitioners in the UK and The Netherlands.

The survey indicates that this “top ten” of best practices is indeed extensively used in practice. Moreover, indications for their business impact have been collected and classified.

The authors' estimations of best practices effectiveness differed from feedback obtained from respondents, possibly caused by the design of the survey instrument. This is food for further research.

The presented framework can be used by practitioners to keep the various aspects of a redesign in perspective. The presented list of BPR best practices is directly applicable to derive new process designs.

This paper addresses the subject of process redesign, rather than the more popular subject of process reengineering. As such, it fills in part an existing gap in knowledge.

The purpose of this paper is to explore graphic design best practices and approval processes used by librarians.

This paper used an online, qualitative survey to collect data on librarians’ design processes and best practices. The responses were reviewed to determine categories and themes of librarians’ design processes and best practices to gain an understanding of the state of graphic design in libraries.

The majority of the respondents reported that there were no formal guidelines, design committees or approval processes at their libraries. While some librarians were aware of and used graphic design best practices, many respondents were unsure of what constituted a best practice in graphic design.

The paper was exploratory and the respondents cannot be said to be representative of all librarians and, therefore, generalizations to all librarians are not possible.

Findings may help librarians who assume design duties in their libraries in exploring best practices and discussing design approval processes.

This paper is one of the few papers in the library science literature on graphic design as applied specifically to librarians. It increases our understanding of graphic design in libraries.

The paper aims to provide guidelines of companies in identifying their best practices with reference to a French example.

The paper describes first the evolution of benchmarking, which nowadays is more and more based on the identification of good practices to acquire or transfer. Then we present a typology of best practices which can help a company to discern more effectively what could be relevant to exchange in benchmarking. Finally, we describe the best practice specification (BPS) method, which helps a company to locate and specify its good practices likely to be transferred within the framework of benchmarking.

The paper underlines the difficulty of a company to clearly define what a “best practice” is and the lack of methods which could help it to identify its best practices.

Future research will be to develop a method of acquisition and representation of the best practices. In particular, it will be a question of studying if certain models that are currently proposed to represent knowledge (GAMETH, KADS, MKSM, MEREX, …) can be used for the acquisition and the formalization of these best practices.

The BPS method is presently applied in TECUMSEH Europe on its Cessieu site (France). The company is identifying the best practices currently put into place by the various sectors of manufacturing of the site on the process “To deploy progress effort (SPC and TPM)”. The long term objective of the company is to apply these practices in all of the manufacturing sectors of the site, as well as on those other three sites in the group.

This paper offers practical help to a company to identify and characterize its best practices.