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Freight forwarders are intermediary companies involved in Logistics. Their task is to manage all functions involved in transport after the buy process of merchandise is complete. The main objectives of the present work are to evaluate the criteria on which production companies choose particular freight forwarders, to point out the elements that affect quality and to differentiate services provided in various customer categories. In addition, this work presents the characteristics of freight forwarding companies that are active in the Greek market, analyzing their field of specialisation regarding various services and the profile of their manpower, as well as measuring the level of information technology usage in their operations. For the aim of this work, a questionnaire was drawn up and sent to a sample of 98 companies of the sector, selected mainly for their size and their location. Twenty‐four questionnaires were returned, covering roughly 10% of the companies in the market. The companies were asked to evaluate the various choice criteria regarding the carriers they chose to collaborate with and the criteria on which they are selected by their customers. The conclusion is that Greek freight forwarding companies consider that quality is more important for their customers than cost and that small companies seem to evaluate the price of services offered, the offering of special privileges, personal treatment and experience as relatively more important than big companies do.

The Greek secondary education system lacks a formal crisis management system. The purpose of this paper is to address this problem as follows: elicit current crisis management practices, outline features for designing a formal crisis management system in Greece.

The research is based on a survey conducted with the directors of secondary education and the interpretation of the survey results. Due to the echelon structure of secondary education the directors are experienced educators with plenty of experience. They are in a unique setting to be able to combine the managerial perspective with field experience, both of which are important for managing crises.

First, events of sociopolitical nature are considered as important crisis triggers. Second, there is tendency to expect extended involvement of the state. Third despite the lack of a formal system, current practices are relevant and tend to mimic formal systems.

In practice the lack of a formal system does not impede crisis management to be applied in secondary education units.

There is no other survey on crisis management at the directors’ level that we are aware of. The findings outline existing practices from a tactical perspective, and can serve as a guide for designing a formal crisis management system that is suited for secondary education in Greece.

The purpose of this paper is to focus on shipyard supply chains in order to identify the processes that take place and evaluate the risks associated with suppliers.

For this analysis two methodologies are applied. The first is the understand, document, simplify, optimize, where the first two steps are used for analysing the processes and the documentation of the best practices, which take place in the daily operations. The second tool is Kraljic’s matrix, which is applied for the identification of supplier selection and associated risks.

The analysis shows that strategic co-operations between shipyards suppliers are essential for improved supply chain performance since supplier improvement in terms of lead times and product quality are achieved. It is also seen that the shipyard supply chain performance can be improved by adjusting the best practices to the needs dictated each time by the project’s specifications.

The findings provide valuable insights for practitioners, as well as academicians, policy makers and also integrate supplier selection under the supply chain. Managers can acquire reliable information about those suppliers who exhibit best practice.

A number of key processes and best practices have been identified, which are essential for the upstream and downstream coordination of the shipyard supply chain. The present work is an approach to evaluating the risks associated with the shipyard’s suppliers and assists in benchmarking their risk profile.

The purpose of this paper is to present the relationship between records management (RM) and accountable and efficient governance.

In this paper, the required framework and the prerequisites for planning and implementing an effective and efficient RM system are presented and a literature review and empirical studies are used to depict the interaction between good governance and RM.

The following conclusions are derived from the bibliographic data analysis. Specific training by RM professionals for recordkeeping is useful for public servants. All levels of the administrative chain should be trained and involved in RM processes. Good governance, information security and RM are all deeply connected. The tendency of regarding archives only as cultural thesaurus or valuable historical resources and not also as products and assets of their originating organizations has to be abandoned. Electronic RM and preservation is a complex matter that requires interdisciplinary action in order to be resolved. Technology and computers are not the panacea of records keeping and information management problems in governmental institutions. Institutional capacity and top‐level support are two elements, plus technology that enhances change management, work flow, standardization and interoperability.

Top management of the public (and private sector) has to be persuaded that there is cost reduction and effectiveness through the implementation of RMS. Public administration needs to turn to records and archives management professionals and involve them in the legislative, planning and operating work regarding the information management and its influence on good governance in public organizations.

Governments have to set and apply a comprehensive strategy for records and archives management, meaning the physical and intellectual control over all records created and held in public administration. Citizens should be always informed on their rights to access and use of governmental information. Only responsible and informed citizens can demand transparency and accountability by governments.

Through this work one can identify the major key issues and problems in planning and implementing a strategy for the creation and management of public records in governments. The most important goal is to raise awareness amongst all participants for emerging legal, fiscal and administrative issues involved with managing governmental information.

The purpose of this paper is to present coaching opportunities and applications in the workplace as well as to point out that organizations that want to leverage the benefits of coaching must be mature enough to have certain processes and practices in place. A further purpose of this paper is to gain some insight regarding several critical success factors are not well understood by organizations and to identify possible areas for improvement for them.

The authors first presents the environment in which coaching was developed, from which disciplines was it affected, and how it was shaped into its current form. Then the authors focus on coaching used as a business development tool and critical factors that play an important role in the effectiveness of coaching from the organizations’ side are presented. The paper ends with some qualitative conclusions.

The value that organizations realize form coaching is proportional to the quality of coaching delivered. Organizations that invest in quality coaches, have, themselves, a clear understanding of what coaching really is and actively support coaching initiatives at every aspect of coaching’s procedure, can reap the greatest benefits from it.

Several studies have been conducted to determine the organization-dependent factors that affect coaching and the quality of the result. However, do date it has not been highlighted that organizations that want to leverage the benefits of coaching must be mature enough to have certain processes and practices in place. Furthermore, possible areas for improvement for companies are identified regarding several critical success factors that are not well understood by them.

In pursuit of an alternative competitive strategy for tourism's underperformers and particularly for niche markets such as tourist destination islands, this paper aims to introduce a framework that caters to the post‐modern tourist.

Through a pilot study, the framework was introduced to senior hotel managers on the island of Crete. The framework explores how hotel managers can best use their employees’ knowledge in order to increase their market adaptability and develop unique capabilities.

The results demonstrated that managers scored highly in their ability to leverage knowledge gained from the market, whereas they gave less importance to their employees’ valuable, internal knowledge. In the majority of cases tested, senior managers lacked an overall knowledge strategy. Although the pilot study's findings cannot be generalized, they can help us anticipate the maturity levels of hotel managers towards knowledge management and contribute towards building a future research agenda for developing the framework further.

The paper introduces a framework that caters to the post‐modern tourist. It is three dimensional, as it combines the disciplines of knowledge management, business strategy and marketing.