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The Greek secondary education system lacks a formal crisis management system. The purpose of this paper is to address this problem as follows: elicit current crisis management practices, outline features for designing a formal crisis management system in Greece.

The research is based on a survey conducted with the directors of secondary education and the interpretation of the survey results. Due to the echelon structure of secondary education the directors are experienced educators with plenty of experience. They are in a unique setting to be able to combine the managerial perspective with field experience, both of which are important for managing crises.

First, events of sociopolitical nature are considered as important crisis triggers. Second, there is tendency to expect extended involvement of the state. Third despite the lack of a formal system, current practices are relevant and tend to mimic formal systems.

In practice the lack of a formal system does not impede crisis management to be applied in secondary education units.

There is no other survey on crisis management at the directors’ level that we are aware of. The findings outline existing practices from a tactical perspective, and can serve as a guide for designing a formal crisis management system that is suited for secondary education in Greece.

The aim of this paper is to investigate the extent to which post-secondary educational institutions in Greece have incorporated into their curriculum modules related to occupational stress management in order to equip graduates with the required knowledge to cope with the stress caused by the precarious and intensified nature of contemporary jobs.

In the present study, extensive secondary data analysis was undertaken, which was complemented by an empirical quantitative survey. Regarding the secondary data analysis, an in-depth examination of all the available core and elective modules was undertaken in 150 programs of 35 Greek post-secondary educational institutions. The analysis involved the detailed examination of the curriculum content across 20 disciplines. As for the empirical part of the study, a self-administered questionnaire survey was used involving 100 students across the 20 selected disciplines.

The findings revealed that in Greek post-secondary education there is minimal systematic training provision for students around work-related stress management. The results show that stress management education is not incorporated in the curriculum as part of a key skills development scheme (either in the form of stand-alone modules or embedded in the curriculum) in most disciplines, which raises questions on the contribution of educational institutions in developing graduate employability.

The study argues that there is an immediate need for post-secondary educational institutions across the country to develop relevant modules around managing occupational stress in order to respond to society's contemporary needs. To this end, the study argues that stress management training should be introduced in all VET and HEIs in Greece in the form of compulsory, stand-alone modules across all disciplines. The module should cover at least three main thematic areas: symptoms of work-related stress; impact of stress on individuals and organizations; and ways to cope with occupational stress.

The present study is particularly relevant to education policy makers throughout the world, due to the high levels of organizational change and uncertainty generated by the present global financial crisis and recession. Stress at work is likely to remain a “hot” topic in the agenda of government officials across the world, and finding ways to cope with occupational stress is likely to become a key challenge of post-secondary education.

Despite the importance of stress management training for graduate employability, very few studies have been conducted around that topic. This work comes to fill a significant knowledge gap in relation to the nature and extent of occupational stress management training provision for students in the context of post-secondary education.

This paper aims to investigate whether educational leadership in Greece implements the values of total quality management and contributes to the improvement of the educational process, and to offer proposals for a framework of total quality management that would contribute to an improvement in the overall quality of the education process.

The paper is based on theoretical analysis and on the current legislative framework. Three different aspects of the Greek education system are critically reviewed and discussed.

This study recognises that, due mainly to the lack of a long‐term educational strategy, the absence of an educational leadership development programme and limited financial support, the Greek educational system needs to review its structure and procedures ‐ even those that are “taken for granted”.

Given the differences between education and industry, and the fact that only three different aspects of the Greek education system are investigated here, more research and analysis would be required in this field.

The paper is useful to educational planners and policy makers. From the perspective of total quality management, there may be a substantial impact on the improvement mechanisms and outputs in education, contributing to a country's social and economic well‐being.

The paper contributes to the better understanding of the value of total quality management in education, and offers recommendations that may be more widely adopted, and may contribute to an enhancement of overall educational quality.

The purpose of this paper is to offer an overview of students’ and teachers’ perceptions of school libraries’ impact on academic performance in secondary education in Greece, using sociological analysis to assess the data and contextualise it in the particular case and social context of Greece after the crisis.

This paper developed structured questionnaires for the key categories of users visiting school libraries, teachers and students, trying to explore a set of questions which would give us a better image of their behaviour. The results from our empirical study, following the creation and distribution of a purpose made questionnaire in secondary schools in the area of Athens, was then evaluated in the context of sociological analysis. This paper argued that social factors may explain discrepancy in opinions regarding school libraries’ (SLs) role.

The data which the paper present elucidates, not only the frequency and ways in which pupils of an age up to 14 years use SLs but also their own and their teachers’ assumptions as to the degree in which SLs affect their performance. In this way, the data documents currently dominant perceptions of key categories of users in the Greek context but also reveals, via its critical assessment, the kinds of social factors that enhanced or hindered its impact on learning and academic performance in secondary education in Greece.

The paper consists of a study based on a limited sample of users from Greek schools in Athens; hence, its results are indicative.

The paper considers possibilities in which educational and cultural policies in relation to SLs should shift attention following the findings and their interpretation.

The paper provides policy implications regarding Greek education. The paper provides some recommendations as to ways in which SLs and research in their users may provide a fresh way of implementing strategies as to their role in Greek education in the period of recession.

This study focuses exclusively on the Greek context, taking into consideration, for the analysis of the data derived from the empirical survey undertaken in Greek schools, sociological parameters tied to the Greek context after the crisis.

The position of the relatively new non‐classical education as opposed to traditional classical education was the subject of intense discussion in the Netherlands from the second half of the nineteenth century onwards. The Dutch case was not unique, however. In Western Europe the traditional form of secondary education, with Greek and Latin as key subjects, long retained its dominant status. The classical languages were considered essential if sons of the elite were to become civilised men with disciplined minds, a refined sense of human cultural values and a coherent general education. This educational ideal ‐ culture generale in France and Bildung in Germany ‐ embraced the classics at the expense of professional expertise and knowledge about modern society. A focus on commerce and technology was considered inferior. The Bildung ideal rejected practicality and purposeful work in favour of leisured cultivation and aesthetic interests. Yet modern education slowly grew in status, and non‐classical schools sought to gain greater dominance in the school system.

The purpose of this paper is to explore the concept of health‐related needs on a policy design and curriculum enactment basis in terms of the national school health education curriculum in Greek secondary education.

A single case study, using an ethnographic approach, was conducted in Greece, seeking to understand the continuum from policy design to curriculum enactment in respect of health‐related needs. Three sources of data were used to meet this goal: policy texts, observation, and interviews. Multilevel sampling was employed to select one secondary school as a site for “good practice”. Grounded theory coding, thematic analysis and critical discourse analysis identified themes associated with the idea of health‐related through the corpus of data.

On a policy plan level the concept of health‐related needs was coupled with and reduced to a predetermined list of health‐related subjects; and the list of health‐related topics had not been updated for long and was characterised by a rather biomedical orientation. On a school practice level the stage of needs assessment was not applied, the list of health‐related subjects advocated in the policy plan was used on a proactive, normative and top down basis, and the students' felt needs tended to be disregarded.

This study followed up the continuum from policy design to school practice regarding the concept and practice of health needs, highlighting the possibilities and the problems from both perspectives.

The focus of this chapter lies in exploring the views Greek Higher Education academics delivering marketing modules in state universities hold with regard to how they conceptualise ‘creativity’; it also examines whether and how academics incorporate teaching creativity in their curriculum and professional practices. Various concepts and contexts pertaining to creativity in education are introduced, emphasising creativity enhancement through marketing teaching and learning. Although educators recognise the critical role of creativity, the methods to enable the cultivation of students’ creativity remain elusive. In the light of these matters, a qualitative approach has been adopted with online structured interviews, which led to the formation of a thematic map through NVivo; the reflexive thematic analysis applied resulted in five final themes, entailing nine sub-themes, which in turn reveal the core patterns and Greek marketing academics’ perceptions on teaching creativity, along with their instructional practices and the challenges they face in this endeavour.

The purpose of this paper is to investigate the idea of internal service quality in public organizations. An attempt is made to determine the key elements that define the concept of internal service quality and to identify the factors that support the attainment of high levels of internal quality. Internal service quality refers to the quality of services offered between units and/or employees within an organization and achieving internal quality in public authorities can contribute to the sustainability of the public sector.

A survey was conducted among administrative staff of the publicly owned Greek Higher Education Institutions. The research instrument uses a three-level approach on internal service quality: individual, departmental and organizational. The model was tested using exploratory and confirmatory factor analysis.

Findings reveal a five-factor structure of internal service quality by adding the factors of interdepartmental quality and the human aspect of internal service provision. Analysis of the data suggests that internal service quality is dependent on the level of responsibility of the respondent’s job.

There is evidence that the individual internal service quality factor needs to be enhanced with more items. In addition, in order to gain generalizable results, further research should be conducted in various types of public organizations.

This study examines a questionnaire that evaluates internal service quality and proposes a basic five-factor model for estimating this type of service quality. It also triggers the use of internal service quality theory within public sector organizations.

The purpose of this study is to examine the decision‐making process in the Greek education system, as an indicator of the design and implementation of educational policy.

The paper uses a case study approach to identify limitations in educational decision making in Greece. Specifically, it examines the case of the decision‐making process that led to the establishment of All‐Day primary schools in the country.

The decision to establish All‐Day schools was not based on collaboration among stakeholders. Due to the centralisation of the Greek educational system, important decisions are made at the level of the Ministry of Education. Moreover, it appears that the central educational administration did not follow a specific action programme for the establishment and operation of All‐Day schools.

The findings indicate that policy proposals for educational reform in Greece are controlled by a small group of bureaucrats. This results in a decision‐making process that fails to take into account the interests of different stakeholders and broader societal needs.

This paper attempts to explore the limitations of a centralised education system in relation to decision making and the formulation of educational policy. It takes a critical approach to present practices in an attempt to improve educational decision making in Greece.