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Article
Publication date: 1 December 2020

Marcelo Benetti Corrêa da Silva, Marina Giacometti Valente, Angela Petroli, Daniel Luis Notari, Suélen Bebber and Ana Cristina Fachinelli

The raised competitiveness among technology companies, especially for being able to work with markets physically distant from their final consumer, makes it important to know the…

Abstract

Purpose

The raised competitiveness among technology companies, especially for being able to work with markets physically distant from their final consumer, makes it important to know the employee’s perception about the built environment since the physical workspaces influence productivity. This paper aims to analyze the attributes and dimensions of the built environment of a development software company that most impact the employee’s satisfaction through their perception. It allows the company to identify the strengths and weaknesses of the built environment, enhancing the employee’s satisfaction, productivity and, consequently, the company revenues.

Design/methodology/approach

This research applied a survey by the drop off method and analyzed data through confirmatory factor analysis and multiple linear regression. Therefore, these methods explain how the attributes behave in each theoretical dimension and evaluate the relation between the dependent and independent dimensions.

Findings

The theoretical result of this research concerns the employee’s satisfaction with the built environment of a software development company. Overall, employee satisfaction is related to the dimensions of functionality, appearance and personal relationships, not being significant aspects of configuration. On the other hand, the employee’s overall satisfaction with the built environment is related to the functional dimension.

Research limitations/implications

This research limitation is related to the size of the sample, which is a pre-determined and fixed population: all the company’s employees.

Originality/value

Perceived quality applied to a work environment of a software development company.

Article
Publication date: 14 May 2021

Marcelo Benetti Corrêa da Silva, Juliana Matte, Suélen Bebber, Bianca Libardi and Ana Cristina Fachinelli

This research goal was to analyze factors that may influence value-in-use and satisfaction perceived by university students, from the built environment, price fairness and…

Abstract

Purpose

This research goal was to analyze factors that may influence value-in-use and satisfaction perceived by university students, from the built environment, price fairness and teaching care.

Design/methodology/approach

For this purpose, a survey was conducted with 900 students from a university in southern Brazil.

Findings

The main results proved that the antecedents considered in the study have a significant and positive influence on the value-in-use and satisfaction of university students. Furthermore, the built environment, price fairness, teaching care and satisfaction explained 87.8% of the value-in-use of students, while the built environment, price fairness and teaching care explained 74.9% of student satisfaction.

Originality/value

The study proved that after receiving the educational service, if the student can apply his or her acquired knowledge and skills, he or she will find a fair price, will be satisfied and will obtain value in the service purchased. Thus, even if the educational market is changing in recent years, the importance of the teacher and the built environment are factors that influence price fairness and increase the satisfaction and value-in-use perceived by the student.

Details

Benchmarking: An International Journal, vol. 29 no. 2
Type: Research Article
ISSN: 1463-5771

Keywords

Article
Publication date: 6 May 2021

Marcelo Benetti Corrêa da Silva, Juliana Matte, Suélen Bebber, Mayron Dalla Santa de Carvalho, Suane de Atayde Moschen and Ana Cristina Fachinelli

This study aims to test and analyze factors that may influence the satisfaction of university students, specifically, from the built environment, price fairness and teaching care.

Abstract

Purpose

This study aims to test and analyze factors that may influence the satisfaction of university students, specifically, from the built environment, price fairness and teaching care.

Design/methodology/approach

A survey was conducted with 250 students from a university in southern Brazil. The data were analyzed by structural equation modeling.

Findings

The main results proved that the built environment, price fairness and teaching care have a significant and positive influence on the satisfaction of university students.

Practical implications

The factors presented explanation power for student satisfaction, which shows that they are essential aspects and, therefore, must be observed by universities to satisfy their students.

Originality/value

The study identifies the impact of factors such as the environment, price and teaching service on student satisfaction.

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