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Reports a survey of 352 Canadian exporters regarding their use of intermediaries in exporting endeavours. Contrasts results with results obtained from other studies involving 394 American exporters. Tests hypotheses regarding the effect of product type, export sales volume and national exporting infrastructure differences on the various export services performed. Prior studies of American intermediaries showed a near inverse relationship between the perceived importance of specific export services and the intermediaries′ level of performance of these services. Canadian exporters, however, feel that their intermediaries are meeting their exporting needs much more effectively.

The media often portrays nutritional opinions to be in disagreement in relation to the links between diet and health. As part of a larger sponsored study, the authors had the opportunity to question, in a structured way, leading experts in the field of nutrition and health. Gives an analysis of the results, which revealed that experts were largely in agreement over the basic issues, with only peripheral areas showing a measure of controversy.

The purpose of this paper is to test the proposition that religious orientation has a measurable affect on individuals' definitions of market justice and attitudes toward self‐employment.

The paper distinguishes between religious orientation and spirituality and defines religious orientation to be either intrinsic or extrinsic. It then examines the modern concept of market justice and hypothesizes that individuals with intrinsic religiosity will have negative opinions of the justice of market exchange while those with extrinsic religiosity will have positive opinions. It is expected that individuals that own their own business or have positive views of self‐employment will have positive opinions of the justice of market exchange. Finally, the paper hypothesizes that intrinsic religiosity will lead to higher levels of entrepreneurial behavior once opinion about market justice has been controlled for. The survey instrument was administered to 141 undergraduate business students.

Cluster analysis revealed two clusters; cluster membership was used as a binary dependent variable indicating positive or negative opinions of market justice. The intrinsic religiosity hypothesis is statistically supported. The self‐employment hypothesis is only partly supported. The entrepreneurial behavior hypothesis is also statistically supported.

This paper examines the concepts of religious orientation and attitudes toward market justice and entrepreneurship. It offers an empirical analysis of value‐based attitudes and their impact on entrepreneurial activity, and the importance of religious attitudes on market behaviors.

Customer relationship management (CRM) means developing a comprehensive picture of customer needs, expectations and behaviours and managing those factors to affect business performance. In the facilities management (FM) world, CRM means looking at the FM function as a customer‐intensive business function instead of merely a facilities services cost centre. And the management part implies an active rather than passive role by the FM in influencing the customer's perception of service success. Finding and closing gaps between customer expectations and service delivery realities becomes the basis for CRM in the FM world. These gaps typically occur in the area of the ‘3 Rs’ — resources, response and respect. Key areas of knowledge and skills covered in this paper include: defining CRM and distinguishing it from customer service; understanding the true measure of service success; uncovering the main impediment to service success and the main source of customer dissatisfaction; discovering and defining resource, response and respect gaps between customer expectations and service delivery realities; revealing unsatisfactory results of gaps; pinpointing strategies to close resource, response and respect gaps between customer expectations and service delivery realities; reliably saying ‘yes’ to every single constructive customer request – never say ‘no’ again.