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The purpose of this paper is to investigate how the context of open innovation offered by accelerators can affect the successful growth of start-ups. The authors explore accelerators practices and tools in sustaining start-ups and increasing survival probability in their innovation process, with the aim of addressing the following research question: how can start-ups benefit from participation in an accelerator programme from an open innovation perspective?

A review of the literature on start-up successes and failures and on major practices in the open innovation paradigm was carried out, delineating them in the context of accelerators. Given the absence of literature on accelerator practices for supporting start-ups, and aiming at a comprehensive understanding of how the open environment within the accelerator influences a start-up’s survival (or even success) by mitigating the probability of failure, the authors conducted an exploratory case study in an English accelerator.

The open innovation practices mediated by an accelerator and the ones that are not covered, but that can benefit a start-up’s survival, are shown. On the one hand, main effective practices, such as dyadic co-creation with accelerator network partners and crowdsourcing, are revealed to address mostly the lack of, or wrong direction in, product, marketing and relative managerial abilities, which are not usually owned by a start-up due to its “newness”. On the other hand, some causes of failures, such as the intrinsic characteristics of founder teams, do not seem to be addressed by an open approach and neither does participation in an accelerator programme.

This paper is the first to study and link the literature on accelerators, start-ups and open innovation.

In the stream of works studying complexity from an organizational viewpoint, literature is focused mainly on describing new organizational forms (holonic organization, circular organization, virtual corporation, …) and on conceptual works identifying new managerial principles to manage emergence (job enrichment, de‐regulation, …). But literature still lacks “actionable knowledge” on management of emergent processes. Therefore, the authors seek to propose an empirical analysis with the aim of finding the organizational design drivers that enable self‐organization. As creativity could be understood as an important precondition for both adaptation and innovation in an age of complexity, the authors focus on creativity emergence process.

The analysis is based on a framework of self‐organization principles. The authors derived it from the literature and used it to empirically analyse open innovation web‐based platforms for creativity. They are deemed particularly important because their open and collaborative innovation process is often self‐organized and their collaboration relationships seem to be loosely coupled. Therefore, they are a good ground to investigate the alternatives to managerial hierarchy and the knowledge‐based organizations associated with emergence and self‐organization.

The results highlight important organizational design choices to enable self‐organization process: organic structure composed by activity systems to enable reconfiguration; roles enlargement and enrichment and cognitive diversity to enable redundancy; collaboration and participatory decision‐making and social capital and networking to enable interconnection; values adaptation, motivations and rules to enable sharing principle.

The paper contributes to the empirical knowledge on emergence process, translating the principles of self‐organization in managerial actions.

The purpose of this paper is to widen the knowledge base on supply chain learning by exploring and explaining how an enterprise can compete and win in the international market by integrating quality management practices along its supply chain and, above all, by becoming the coordinator in a supply chain learning (SCL) network.

The authors conducted an exploratory case study on a group operating in the coffee market that is universally recognised for the high quality of its products: illycaffè.

This paper illustrates and explains how the illycaffè Group implements, competes and wins in the international market because of its exemplary business strategies, its focus on the competitive priority of quality, and consistent and integrated supply chain management practices that are sustained by an innovative approach: the diffusion of knowledge, know‐how and a culture of excellence in coffee quality along the entire value chain. The authors find that the diffusion of a culture of quality orients supply chain learning towards the continuous improvement of product and service quality, and above all, improves results by encouraging an emergent behaviour across different actors that creates a shared culture.

The exploratory nature and use of a single case study are the major limitations of this research. Nevertheless, this study may serve as a significant starting point for future research and analysis related to supply chain learning strategies.

The illycaffè case study contributes to the literature on quality management and on supply chain management suggesting how an enterprise can improve product and service quality using a sustainable SCL strategy based on knowledge/know‐how diffusion and a shared culture along the entire supply chain.

The purpose of this paper is to identify the key roles embedded in the informal organizational structure (informal networks) and to outline their contribution in the companies' performance. A major objective of the research is to find and characterize a new key informal role that synthesises problem solving, expertise, and accessibility characteristics.

A framework for an in‐depth informal structure analysis based on social network analysis (SNA) methodology is structured and applied in a case study of a knowledge‐based enterprise operating in the information systems industry.

The paper identifies and characterizes the key informal roles (namely opinion leaders, central connectors, bottlenecks, experts, consultants, or helpful people) and a new one, called pilus prior (first lancer) that synthesises problem solving, expertise, and accessibility characteristics.

Future research will move through the enlargement of the sample that will allow a better generalization of the results and the development of a model to quantitatively evaluate the performances of individuals recognized as informal leaders.

The proposed framework has a general applicability and can be a valuable tool for an in‐depth organizational analysis based on SNA methodology. Consequently, some directions are provided to increase cooperation and knowledge sharing flows inside the company and to align the formal organizational processes to the informal one.

The results of the research have been achieved by using an original approach, the joint analysis of three informal networks. The case suggests that pilus priors are the informal emerging leaders in the company who outperform their colleagues.

In the stream of works showing the semantic dimension as a core concept of the product innovation (e.g. design driven innovation), the paper aims to present a new business modeling approach driven by design and meanings. Similarly to the concept that the product is not represented only by form and function but also by meaning, the entire business model of a company does not transmit economic and technological value only, but tells a lot of the company from a semantic point of view. The work seeks to point out that companies can focus on the management of meanings to “make sense” of their entire business model moulded in building blocks, and realize what the authors called meaning strategy.

After a detailed overview of the theoretical background grounded in the strategy literature and design one, to support the authors' perspective, an in‐depth study of meaning strategy performed by illycaffè is presented.

The value of the work lies in underlining that the design driven (product) innovation's application can be extended further than only describing successful (product) strategies of design‐intensive manufactures and in the suggestions on how to implement a meaning strategy, creating new meanings not only in the products, but also in the building blocks of a company's business model.

The meaning strategy content and action‐oriented framework proposed and the matrix business model meanings versus building blocks can become tools to communicate the company strategy's pivotal elements and its evolution and they can drive strategists in developing and managing new/existing meanings and building blocks.

This work provides new insights into possible managerial choices and development directions for practising open innovation (OI) in companies. The purpose of this paper is to explore the different practices, actors and tools adopted for opening up the innovation process, in particular, by small- and medium-sized enterprises (SMEs) that are still facing difficulties in its implementation.

The paper is based on a literature review and an exploratory survey of a sample of 85 European SMEs.

The study identifies a total of 23 practices, 20 actors and 11 tools involved in the OI processes of companies. It highlights, through literature and empirical evidence, how different combinations of practices, actors and tools are put into practice.

The developed framework offers new insights both from OI literature and from practitioners’ point of view into the supporting decision-making processes regarding which practices to implement, tools to adopt and actors to collaborate with. A wider investigation is recommended to include more variables to define the differences among the combinations of practices, actors and tools in terms of types of innovation (e.g. product, process, etc.), the openness degree and other contextual factors.

The originality of this paper is based on the fact that it focusses on a practical perspective of OI implementation, building a framework of reference from previous literature and empirical investigation.

Presents an original integrated production performance measurement system (IP2MS) based on a model able to examine simultaneously several production performances of different operation centres of a firm. The need for an integrated examination of the performances is of crucial importance for today’s manufacturers in order to achieve a competitive advantage. Obtains a quantitative and homogeneous appraisal of the production performances; furthermore, identifies activities responsible for the major differences between actual and desired levels of performance. The proposed model has been empirically tested in some significant medium‐large enterprises of Northern Italy.

This paper aims to report on the status and the development of education for sustainable development (ESD) and sustainability literacy (SL) in three Latin American (LA) higher education institutions (HEIs) business programs in Peru, Brazil and Colombia. The paper examines institutional efforts to both introduce and implement ESD curricula and provide SL.

The methods used in this paper included reviews of university Web pages and course materials. Structured interviews were also conducted with program leaders, to examine the level of ESD, as input affecting the business programs curricula of the universities concerned.

Initial findings suggest that, in the three HEIs surveyed, there is still a tendency to talk about issues related to ESD but actions that confirm this interest are not sufficiently advanced. The authors surveys a sample of business programs curricula and interviewed its leaders and a mixed and dated picture emerged. When compared to other regions particularly the USA and Europe, the findings show that the HEIs surveyed still have not developed enough work to distinguish conceptually between sustainable development, ESD and SL making the embedment of these concepts in the curriculum not fully developed.

In LA HEIs, the ESD message seems to be slowly taking ground, equipping HEIs to respond to SL concerns. Implementation and practice in some HEIs are still at an embryonic and conceptually confused stage with regard to LA HEIs SL. This paper sheds light to help ESD delivery. It offers some strategies for moving on from this inception phase to a more structured SL provision and ESD outlook.