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With the retirement of the External Relations Director in early 2014, the Marriott Library’s new Dean used this opportunity to move library fundraising in a new direction. This paper aims to examine one approach to institutionalizing philanthropy to increase its effectiveness and creates a plan for implementation.

Changing the position expectations and hiring a new Development Director to lead the change has proven beneficial to the library staff and donors. The new Development Director and Dean are changing the culture of development at the Marriott Library by not only working closely with library faculty and staff but also through making them partners in all aspects of development work.

Although the new program has only been in place for a little more than a year, positive outcomes are already emerging. These include a more engaged staff, better served donors and an increase in donations to the library including, a multi-million dollar gift for a major renovation as well as a US$3.5 m gift of rare materials.

While there has been a lot of research on development, little of it focuses specifically on the assets and challenges libraries face within the context of large universities. This paper discusses the advantages and disadvantages of library fundraising and offers a model of how libraries can leverage their staff and central role within the university.

This study aims to investigate the role of socio‐economic institutions on immigrant effect (IE). The IE is to be empirically tested in two multi‐ethnic societies of the USA and Canada; comparing it in a melting pot and a multicultural approach. This effect is also separately to be examined in several provinces and states, each with its own social setting, in both countries.

The study examines data mainly collected from the census, immigration, and trade/export data in both countries, for the six‐year period of 2000‐2005. The paper compiles data in a panel data format on immigrant groups and trade with the country of origin of 27 (US) and 29 (Canada) immigrant groups.

The analysis implies findings almost the opposite of what was expected; immigrant effect exists in a melting pot and is not significant in a multicultural society.

The study is limited to two societies, and still needs to be tested in other multicultural and melting pot countries across the globe.

While immigrants to Canada identify themselves more strongly with their new home than immigrants to the USA, Canada in general is not fully utilizing their potential in boosting foreign trade with the countries of origin of these immigrants. The paper also addresses some practical implications of the study for managers interested in better exploiting the benefits of immigrant effect.

Immigrant effect and its values in two very large immigrant recipient countries with very dissimilar social and institutional settings are systematically investigated. Based on the results of this investigation a number of implications for practitioners and policy makers is suggested.

This issue is a selected bibliography covering the subject of leadership.

AS Canadians themselves will quickly inform you, this is a big, young country—Great Britain would fit into a small part of Alberta, large stretches of which are still not accurately recorded on large scale maps. Indeed, I listened to radio reports of a search for two aircraft on the first morning we were there. One aircraft (a helicopter) had been missing in the North Western Territories with a Calgary man aboard for two weeks and was eventually found crashed; the other, missing for two days, was a Cessna seaplane which had run out of fuel and punctured a float as it landed close to the shore of the Great Slave Lake. The occupants were rescued by air from this largely uncharted waste.

The purpose of this paper is to understand mobile device (MD) use in a festival context. Festivals offer a range of opportunities and activities to use a MD making this context ideal for understanding digital experiences during leisure. The guiding research question asked how do festival attendees use MDs at festivals. The Typology of Human Capability (THC) provided a framework to enhance the understanding of digital experiences at festivals.

This research involved six festival case studies where semi-structured interviews were conducted with attendees on-site. Interview questions focused on how festival attendees used MDs during the festival. Data were analyzed using directed content analysis guided by the THC.

On-site interviews with 168 attendees revealed that data support the THC dimensions and constructs (sensing, linking, organizing and performing). This typology advances the understanding of the range of digital customer experiences currently available at festivals.

The addition of context to the THC is recommended to enhance its utility in application. As a limited number of festivals were included, the specific findings may not apply to all festivals but the implications are relevant to a range of festivals.

Operational definitions of the THC constructs within the festival setting were identified and provide opportunities for developing digital experience offerings.

This study provided the first comprehensive examination of MD use in festival contexts and in so doing offered data in support of Korn and Pine’s (2011) THC. The findings reveal opportunities for modifying the THC to increase its applicability in a range of settings.

Purpose – Using the example of the Dene Games competition, this chapter examines the connections between contemporary sports and the games of the Dene (Athapaskan), a group of indigenous cultures inhabiting the subarctic regions of the Canadian Northwest Territories.

Design/methodology/approach – The chapter is based on participant-observation and individual interviews conducted during attendance at the Dene Games gatherings over the course of several years.

Findings – I argue that the indigenous Dene Games gathering, where traditional games are organised as a contemporary sports competition, opens a space for the reconstitution of indigenous physical activity practices. The tensions that occur when participation in indigenous games articulates to the practical logic of competitive sports, identify the Dene Games as a space of active cultural contestation.

Originality/value – The chapter examines the articulation of historically disparate social practises. It views the hysteretic effects of a pre-existing indigenous physical activity practice as a point of reference for resistance to the normative constraints emanating from the organisational modality of contemporary sports, without offering up an explanation that relies on voluntaristic assumptions of agency. It adopts this perspective in order to avoid grasping the indigenous practice as the operationalised object of its own intervention, a ‘museum piece’.

Management training has gained much attention over the past decade with developed countries spending billions of dollars each year in this area. In order to examine management training, a mail survey was conducted of 1,000 randomly selected Canadian organisations having at least 500 employees. Results from the 225 responding organisations yielded findings on management training policies, training needs assessment procedures, training evaluation, and expected future directions in management training among other findings. Overall, Canadian organisations recognise the importance of management training; however, there is a need for better identification of training requirements and evaluation of training.

The purpose of this paper is to examine support needs of African refugee new parents in Canada, and identifies support preferences that may enhance the mental health of refugee parents and children.

In all, 72 refugee new parents from Zimbabwe (n=36) and Sudan (n=36) participated in individual interviews. All had a child aged four months to five years born in Canada. Refugee new parents completed standardized measures on social support resources and support seeking as a coping strategy. Four group interviews (n=30) with refugee new parents were subsequently conducted. In addition, two group interviews (n=30) were held with service providers and policy influencers.

Separated from their traditional family and cultural supports, refugee new parents reported isolation and loneliness. They lacked support during pregnancy, birth, and postpartum and had limited interactions with people from similar cultural backgrounds. Refugees required support to access services and overcome barriers such as language, complex systems, and limited financial resources. Support preferences included emotional and information support from peers from their cultural community and culturally sensitive service providers.

Psychometric evaluation of the quantitative measures with the two specific populations included in this study had not been conducted, although these measures have been used with ethnically diverse populations by other researchers.

The study findings can inform culturally appropriate health professional practice, program and policy development.

The study bridges gaps in research examining support needs and support intervention preferences of African refugee new parents.