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The purpose of this study is to identify the causal relationship among informal learning, leader-member exchange (LMX), empowerment, job characteristics and job self-efficacy and the impact on administrative assistants in corporations. The study aims at providing information for administrative assistants who have worked with their current supervisors for more than one year in a one-to-one administrative assistant role in corporations.

To ensure the reliability and validity of the questions, statistical analysis was performed using SPSS 18.0. AMOS 18.0 was also used to estimate the causal relationship of the proposed research model.

The analyses show the following results. Indirect factor loading of LMX and empowerment to informal learning and direct factor loading of job characteristics and job self-efficacy were observed. In the relationship between LMX and informal learning, empowerment had a negative mediating effect and job self-efficacy had a positive mediating effect. In the relationship between empowerment and informal learning, job self-efficacy and job characteristics both had a mediating effect. However, job self-efficacy did not have a mediating effect in the relationship between job characteristics and informal learning.

When considering informal learning, planners should consider both individual characteristics and organizational characteristics. However, informal learning is not directly correlated to the impact of factors related to the executives and organization itself, but rather linked to individual and job characteristics. Hence, promoting job self-efficacy not only requires the individual efforts of employees but also a systematic strategy at the corporate level.

Empowered teachers participate in critical decisions that directly affect teaching and learning. Empowering work environments may enhance professionalism, facilitate teacher leadership, improve the quality of work life, and enable effective implementation of school reform. Process‐based views of empowerment suggest associations between school organizational structures and teacher empowerment, while psychological perspectives on empowerment suggest potential relationships between the phenomenon and cognitive and affective outcomes. Empowerment is considered in terms of teams and teamwork in schools, and relationships between empowerment and commitment to the school are examined.

The purpose of this paper is to identify administrative empowerment and job satisfaction levels among Kuwait University staff. The study also aimed to reveal the relationship between administrative empowerment and job satisfaction. In addition, the study sought to identify any statistically significant differences in the study sample responses regarding employees’ administrative empowerment and job satisfaction attributed to the study variables (gender and years of experience). Finally, the study sought to identify the possibility of predicting job satisfaction level among Kuwait University staff through administrative empowerment.

The study sample consisted of 115 administrators chosen from different faculties at Kuwait University. The study used a PLS-SEM via SMARTPLS version 3.2.8 depending on questionnaires as the study’s tools.

The results revealed that Kuwait University staff enjoyed medium administrative empowerment levels. On the other hand, they had higher job satisfaction levels. It found a statistically positive correlation between job satisfaction and administrative empowerment. The study has found significant associations of administrative empowerment, participation in decision making, group work and self-motivation with job satisfaction.

The study recommends identifying regulatory obstacles that could prevent the dissemination and resolution of empowerment policy and culture.

To investigate relationships between teacher empowerment and interpersonal level trust in the principal.

Trust is a fundamental element in well‐functioning organizations. Studies of empowerment, a motivational construct, have suggested that empowering employees is a key factor in managerial and organizational effectiveness. An instrument was constructed to measure perceived teacher empowerment and level of interpersonal trust in the principal. Established measures of psychological empowerment and affect‐and cognition‐based trust were adapted for use in the study. Elementary school teachers in an urban school district in the USA completed the survey instrument.

Teachers who perceived that they were empowered in their work environments had higher levels of interpersonal trust in their principals. Teachers who found their work personally meaningful, and who reported significant autonomy and substantial influence in their work environments had higher levels of interpersonal trust in principals.

This investigation was delimited by the study sample. Research on the empowerment‐trust relationships should be extended to include middle and high schools, and schools in different regions with a broader range of demographics.

Principals should consider suggested strategies that can strengthen teachers’ perceptions of empowerment, reinforce trustworthy behaviors, and support beliefs in the honesty, integrity, and reliability of supervisors.

The study compliments the limited base of data‐driven research in education and the non‐profit sector that focuses on significant intervening variables associated with trust in organizations.

The aim of the paper is to theoretically and empirically explore the issue of well-being (WB) of female administrative employees who work on managerial positions at higher education institutions (HEIs).

This study is based on both literature studies and explorative empirical research conducted in Poland with the use of snowball sampling. It adopted a questionnaire authored by Parker and Hyett and covered 121 respondents.

Literature studies show that invisibility of work, low level of empowerment, increased stress, workload and expectations, reduced resources, high level of anxiety, fatigue and low level of vitality negatively impact the WB of HEIs’ administrative staff. The presented research provides insight into the internal structure of the administrative staff’s WB. Both the main construct (i.e. employees’ WB) and its subconstructs are on moderate level. Respondents’ age and tasks performed are correlated only with the subconstruct of WB in the form of intrusion of work into private life.

Although the research is not based on large sample, it provides both practical and theoretical implications.

Most of studies discuss the issue of WB of scholars. The paper fills the research gap in terms of examining female administrative employees who work on managerial positions at HEIs.

To explore associations between employee empowerment and interpersonal trust in managers.

An online survey designed to assess empowerment and trust was administered to a random sample of 2,000 salaried employees at a Fortune 500 manufacturing organization in the USA.

Results, bounded by sample and focal organizational characteristics, indicated that employees who feel empowered in their work environment tend to have higher levels of interpersonal‐level trust in their managers.

Implications for managers are discussed in terms of enabling employee empowerment, strengthening interpersonal trust, and increasing organizational effectiveness.

Highlights how increments in empowerment and trust can mitigate effects of organizational complexity, reduce transaction costs, strengthen relational systems within flatter organizational structures, and diminish the need for supervisory oversight, unproductive controls, and measurement systems that negatively impact productivity and the capacity to succeed in highly competitive markets.

The main objective of this study is to determine the impact of employee empowerment on job satisfaction. To serve this purpose, empowerment is taken into consideration as two dimensions – i.e. behavioral and psychological – and the effect of employee empowerment on the level of job satisfaction was examined by taking these two dimensions into consideration as a whole and separately.

A questionnaire was employed in order to collect data on job satisfaction as well as behavioral and psychological empowerment. The data collected were analyzed through correlation and regression analyses. The study covered 1,854 participants employed at five‐star hotels in Turkey.

The findings suggest that the most positive aspects related to job satisfaction are relations with the colleagues and physical conditions, while the most negative aspect is the wage issue, i.e. unfair payment. Furthermore, correlation and regression analyses indicate that psychological and behavioral empowerment has a significant effect on job satisfaction, and the effect is much greater when psychological and behavioral empowerment are taken as a whole.

The major limitation of this study is that it covers the employees of five‐star hotels only. Another important limitation of the study is the exclusion of variables mentioned in the literature. This apart, it is thought that the study will provide some insights for managers in terms of enhancing job satisfaction and the effect of empowerment on job satisfaction as well as making a contribution to the literature.

Studies into the relation between employee empowerment and job satisfaction on the whole focus on only one aspect of empowerment, i.e. either behavioral empowerment or psychological empowerment. This study incorporates behavioral and psychological empowerment together as the components of empowerment, unlike previous studies in the literature, in determining their effect on job satisfaction.

The main goal of the study is to participate in academic debates and explore women's leadership and related challenges and opportunities in governance, and the extent to which women’s leadership has been enhanced by administrative reforms. The goal is to broaden the scope of action by promoting women's engagement and leadership in local government.

This is a qualitative study that uses inductive content analysis to examine the relationship between administrative reforms and women’s leadership development in the context of local government in Southeast and South Asia.

There is a positive impact of administrative reforms on women's leadership development. There is evidence that women are preparing for leadership roles in administration, which is a sign of progress in political change and modernization of society. They have been empowered by political and administrative education in a transformative way.

This article contributes to the literature that expands knowledge about governance, female leadership and administrative reform. They are interrelated because they are precursors to the development of women's leadership in countries.

The findings of this study can help governments in South and Southeast Asia become more aware of strategies to promote gender balance in governance. The unsatisfactory situation was found to exist because of problems related to socio-political, economic, cultural, and personal development.

This study is the first to highlight the relationship between administrative reform and the development of women in leadership positions in a rarely studied developing country.

Frontline employees frequently experience tension at work. Based on paradox theory, this study investigates why and when tension can result in positive performance outcomes and for whom tension can enhance creativity.

We employed a time-lagged survey design to collect data in two waves with a four-week interval between waves. The questionnaire was distributed to frontline employees (i.e. doctors and nurses) serving in one public hospital in Ho Chi Minh City. The final sample included 216 front-line employees.

The study found that tension can promote employee performance through creativity. Employees with high paradox mindset levels especially tend to be more creative when experiencing tension. However, our findings did not support the idea that frontline employees who have been psychologically empowered tend to turn creative ideas into real practices and result in better employee performance.

The study advanced knowledge of the effect tension has on employee performance by investigating the mechanism through which experiencing tension can ultimately promote employee performance.

The paper aims to contribute to the stream of research on empowerment by investigating the construct of psychological empowerment among Greek public employees. The primary objective is to further the limited amount of empirical research on the concept of empowerment as “experienced” by those working in public administration. Specifically, the study aims to extend the empowerment literature by determining the transferability of Menon's instrument in a Greek public service context; and by examining the relationship between psychological empowerment and internal service climate, defined here as employee quality perceptions of internal service encounters.

The paper is based on 330 surveys from tax officers in a mid‐sized town in Northern Greece.

Factor, reliability, correlation, and regression analyses were performed providing satisfactory results. Both exploratory and confirmatory factor analyses faithfully reproduced the three dimensions suggested by Menon – namely perceived control, perceived competence and goal internalization – in a culturally diverse environment compared to the original study. Also, support was provided for the usefulness of the measure in the Greek tax administration. In addition, internal service climate was positively associated with psychological empowerment according to expectations.

It may be relevant for future research to replicate the present study in other types of Greek public organizations utilizing probabilistic sampling techniques. Longitudinal and/or quasi‐experimental research designs might be employed to address issues of causality. Ways of dealing with common method variance also need to be given consideration. Further, examining the predictive validity of individual and contextual antecedents and consequences of psychological empowerment identified in the private sector, investigating the nature of these relationships (causational, mediational, or moderational), and incorporating organizational effectiveness indices in the proposed model should enhance our understanding of the dynamic nature of the variables analyzed.

Results demonstrate the transferability of Menon's instrument in a culturally diverse work environment. In addition, the applicability of the scale in a Greek public service context is well illustrated. The link between an under‐researched facet of organizational climate, namely internal service climate, to psychological empowerment is highlighted and discussed. To the knowledge of the researchers, no prior study has attempted to investigate these issues in Greek public organizations.