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What effect does strategic frame adaptation have on movement continuation and popularity? Using a comprehensive online dataset from three North American cities, we show how SlutWalk’s continuous strategic adaptation of frames in response to criticisms and changing political and social climates has influenced its popularity over the past three years. SlutWalk’s initial “Shame-Blame” and “Slut Celebration” frames conveyed powerful messages that catalyzed protests and generated outrage mostly from young feminists during its formative phase. However, meanings of the term “slut” varied widely across racial, cultural, and generational contexts, causing the “Slut Celebration” frame to be problematic for some micro-cohorts of feminists and leading to a decline in protest participation after initial enthusiasm waned. The campaign responded to the criticisms by minimizing the use of the word “slut” and emphasizing the more transnationally resonant “Shame-Blame” and “Pro-sex, Pro-consent frames,” resulting in increased participation and continued prominence of the SlutWalk across North America.

As operational environments become increasingly fluid, organizations are turning to teams as a proven performance arrangement to structure complex work. Teams are ubiquitous in modern organizations because they can be used to create synergies, streamline workflow, deliver innovative services, satisfy incumbent needs, maximize the benefits of technology connecting distributed employees, and seize market opportunities in a global village. Teams are also increasingly used because coordinating the “…activities of individuals in large organizations is like building a sand castle using single grains of sand” (West, Borrill, & Unsworth, 1998, p. 6).

This chapter focusses on food systems' vulnerability. In a rapidly and unpredictably changing world, vulnerability of farming and food systems becomes a key issue. The conceptual bases for food vulnerability analysis and food vulnerability assessment are discussed in a systemic perspective with an eye to the transition approach (Geels, 2004) as a perspective capable to analyze how novelties can develop and influence the system capability to fulfil societal functions, and food and nutrition security in particular. A framework for assessing people's food vulnerability is presented together with a simple vulnerability model based on the three dimensions of exposure (the degree to which a system is likely to experience environmental or sociopolitical stress), sensitivity (the degree to which a system is modified or affected by perturbations) and adaptive capacity (the ability to evolve in order to accommodate environmental hazards or change) (Adger, 2006). Then, other sections are dedicated to discuss the general questions that should be answered by a vulnerability assessment exercise, and the specific challenges emerging when the assessment concerns a food system. These elements are then used in the Annex to this chapter as a base for the development of a detailed method based on seven distinct steps for conducting participatory assessments of the vulnerability of food systems.

Purpose – This study draws on conflict management literature to examine service recovery by service organizations and its effect on the important marketing outcomes of customer perceptions of service quality (satisfaction, trust, attribution/praise, and value) which influences customer retention rate (loyalty) and thus firm profitability.Design/methodology – Data from 412 banking customers are first employed to test the study’s model, and the results are subsequently cross-validated using a sample of 421 health-care customers.Findings – In services marked by moderate to low customer contact (i.e., task oriented) such as banking, effective conflict management tends to increase customer satisfaction, trust, and perceived customer value. It also has a positive effect on customer loyalty, albeit mediated by the above three variables. However, in high contact service contexts (i.e., personal oriented) like health care, conflict management seems to have relatively weak direct and indirect effects on customer loyalty.Research limitations/implications – The single country (Malaysian) origin of the present study’s data suggests the need for corresponding research in a Western context, where customers likely have different service expectations. Additionally, the research scope could be extended to focus on the relational nature of conflict management (the way in which a conflict is framed and resolved) in service recovery and how this moderates the relationship between perceived service quality and customer loyalty. The bi-industry approach taken in this research could also be extended to other low- and high-contact service sectors.Practical implications – Service organizations may benefit from training their employees on conflict management, honing skills in sensing and halting potential customer conflicts, and instituting a rapid and procedurally robust conflict resolution mechanism.Value/originality – This research is the first to examine firm’s conflict management across two service sectors. It contributes to theory by situating conflict management at the crux of the service failure/recovery relationship quality debate and underlining its relevance for a range of desired outcomes namely, customer satisfaction, customer trust, customer value attribution or customer praise, and customer loyalty.

The game plan firms must navigate in the quest of competitive advantage which is changing quickly. More and more firms acknowledge that future prosperity depends on achieving the joint goals of economic, environmental and social sustainability. This understanding has resulted in both firms and actors on the financial markets enhancing their focus on environmental, social and governance dimensions in their respective decision-making processes. In this chapter, the focus is on one key component of the changing game plan, the European Union’s (EU) Sustainable Finance Platform that envisions investors as a key driver of firms’ sustainability transformation. Based on survey data from Swedish listed firms, we discuss implications and outcomes of the Platform. Our results show that investors play an important role in setting the rules of the gameplan for firms. However, not to the extent that it meets the ambitions of the policymakers. This suggests either that the Platform will fail to meet its aims or that firms should expect further significant changes to the gameplan in the future.

This book aims to examine how modeling can be applicable toward local adaptation to climate change, using the Hindu Kush-Himalayas (HKH) as a case study. This introductory chapter sets the stage by summarizing mountain systems and change in the context of the HKH, especially highlighting the importance of involving mountain peoples in any discussion and work. Then, each chapter is summarized. In the final section, limitations and extensions of the work here are reported, focused on developing, testing, and implementing solutions on the terms of the people most affected without losing sight of wider contexts. Modeling is one knowledge system among many that is needed for adaptation and other development work in the HKH and other mountain areas.

This chapter examines the characteristics, challenges and prospects of environmental governance and participation in issues pertaining to human health and the ocean in the CARICOM Caribbean region.

Utilising the fisheries sector – one of the principal economic, social and environmental drivers relating to the marine environment in the Caribbean region – we discuss the concepts of hierarchical governance in contradistinction to heterarchical governance. This is done through a socio-legal analysis of the predominant top-down model of governance, a discussion of the successes and shortcomings of bottom-up governance and a proposal for more inclusive participation methodologies in the region.

While the paradigm of new collaborative environmental governance was birthed in the aftermath of the 1985 Brundtland Commission Report, and moreso since the 1992 Rio Conference, this analysis will show that governance of the marine resource, and consequently how the individual is juxtaposed within this matrix, has not shifted from a position of hierarchy to one of heterarchy, as prescribed by the governance literature. Indeed, the structures for governance remain largely top-down in nature and while many states have begun to embrace more inclusive and participatory methodologies many of these interventions will need to be bolstered if the governance of the region’s marine resources is to progress from traditional top-down to more inclusive and representative typologies.

These concepts, when applied to the subject of environmental governance, will demonstrate that there needs to be an improvement in participatory environmental governance in the CARICOM region if the integrity of human health and the ocean is to be maintained. Importantly, while these methodologies strive for the formulation prescribed in Principle 10 of the 1992 Rio Declaration, and most famously exemplified in the 1998 Aarhus Convention, issues of environmental advocacy, transparency, inequality and justice need to be reconceptualised, if the region is to see prudent governance of the interface between humans and the ocean.

This research takes established concepts on the issue of locus standi in the common law legal tradition and juxtaposes it within the emerging paradigm of ecohealth and environmental governance. This conceptual framework has identified both the prospects and problems of environmental governance in the Caribbean region and may provide the basis for further research as well as more inclusive and sustainable environmental governance.