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Abstract

Details

Acceptability of Transport Pricing Strategies
Type: Book
ISBN: 978-0-08-044199-3

Article
Publication date: 8 February 2013

Jeffery D. Houghton, Randyl D. Elkin and Sarah Stevenson

The aim of this study is to take a construct validation approach toward developing and testing a parsimonious, yet comprehensive, higher‐order factor model of arbitrator…

Abstract

Purpose

The aim of this study is to take a construct validation approach toward developing and testing a parsimonious, yet comprehensive, higher‐order factor model of arbitrator acceptability that helps to identify what matters most in the arbitrator selection process.

Design/methodology/approach

The paper uses structural equation modeling (SEM) techniques to examine data from a sample of union advocates attending an arbitration conference to test a hypothesized model of arbitrator acceptability that includes procedural justice, experience, and education as first‐order indicators of arbitrator acceptability. Three competing alternative models that add age, race/gender, and distributive justice, respectively, to the hypothesized model as an additional indicator of arbitrator acceptability were also examined.

Findings

Results suggest that the hypothesized model is the best fitting of the four models tested. In addition, the path coefficients of the added paths in each of the alternative models were non‐significant.

Research limitations/implications

Knowledge regarding the relative importance of the various factors involved in arbitrator acceptability will be of interest to future researchers in determining which variables to study in arbitrator selection research as well as to practitioners seeking to better understand and manage the complex arbitrator selection process.

Originality/value

This study makes an important contribution to the literature by being among the first to examine both arbitrator characteristics and organizational justice concepts simultaneously in a single model. This study also takes an important step toward more clearly defining and validating the arbitrator acceptability construct. Finally, this study helps to provide an answer to the question of what matters most in the arbitrator selection process.

Details

International Journal of Conflict Management, vol. 24 no. 1
Type: Research Article
ISSN: 1044-4068

Keywords

Article
Publication date: 11 July 2016

Yongkyun Chung and Hong-Youl Ha

The purpose of this paper is to identify the determinants of arbitrator acceptability and investigate whether the perceived costs of arbitration moderate the relationship…

Abstract

Purpose

The purpose of this paper is to identify the determinants of arbitrator acceptability and investigate whether the perceived costs of arbitration moderate the relationship between arbitrator acceptability and arbitrator characteristics in international commercial arbitration.

Design/methodology/approach

A two-stage analytic process is used to test the dimensionality, reliability and validity of each construct and then the proposed hypotheses.

Findings

The findings show that the five constructs of arbitrator characteristics – reputation, practical expertise, legal expertise, experience and procedural justice – statistically significantly explain arbitrator acceptability. Moreover, perceived cost of arbitration moderates the relationship between arbitrator acceptability and arbitrator characteristics. However, the moderating effect of perceived costs of arbitration is not equal across characteristics.

Research limitations/implications

Knowledge regarding potential moderators of the strength of the indicators of arbitrator acceptability will be useful to future researchers in determining which variables to study in arbitrator selection research.

Practical implications

Useful guidelines in the selection of an international arbitrator are proposed.

Originality/value

This study contributes to arbitrator acceptability literature through the suggestion of a hypothesized model of arbitrator acceptability with auxiliary hypothesis of reputation in international contexts. In addition, this study investigates the moderating role of perceived cost of arbitration on the relationship between arbitrator acceptability and arbitrator characteristics.

Details

International Journal of Conflict Management, vol. 27 no. 3
Type: Research Article
ISSN: 1044-4068

Keywords

Abstract

Details

Acceptability of Transport Pricing Strategies
Type: Book
ISBN: 978-0-08-044199-3

Abstract

Details

Threats from Car Traffic to the Quality of Urban Life
Type: Book
ISBN: 978-0-08-048144-9

Article
Publication date: 20 January 2022

Chanki Moon and Catarina Morais

Workplace incivility is a common deviant behavior happening in organizational contexts, and it can have serious negative consequences such as decreasing employees…

Abstract

Purpose

Workplace incivility is a common deviant behavior happening in organizational contexts, and it can have serious negative consequences such as decreasing employees’ organizational citizenship behavior (OCB) and increasing their turnover intentions. This study aims to test the argument that emotional exhaustion and acceptability of workplace incivility can act as mediators in this relationship between incivility and OCB and turnover intentions. Moreover, the assumption that employees’ political skill can act as a buffer on job strain caused by incivility displayed by both coworkers and supervisors was tested.

Design/methodology/approach

In total, 703 South Korean employees recruited online completed a self-assessment on their political skill first and then they were randomly assigned to one of the two conditions: either recalled a co-worker or a supervisor who had previously displayed uncivil behaviors toward them.

Findings

The stronger the employees’ experience of incivility, the lower their OCB-O and the higher their turnover intentions. These relationships were mediated by acceptability of incivility and emotional exhaustions. Interestingly, results also supported the moderating role of political skill on the relationship between incivility and turnover intentions mediated by acceptability, with higher politically skilled employees being more likely to accept incivility when compared to lower politically skilled employees.

Originality/value

Using a between-subjects design, the findings expand the current knowledge regarding the negative impacts of workplace incivility. Specifically, they showed that acceptability is an important mechanism to understand the impact of workplace incivility on OCB and turnover intention.

Details

International Journal of Conflict Management, vol. 33 no. 3
Type: Research Article
ISSN: 1044-4068

Keywords

Article
Publication date: 9 May 2016

Tatiane Ferreira da Silva and Ana Carolina Conti-Silva

The purpose of this paper was to replace totally the wheat flour for rice flour, whole soy flour and cassava starch in the formulation of chocolate cookies.

Abstract

Purpose

The purpose of this paper was to replace totally the wheat flour for rice flour, whole soy flour and cassava starch in the formulation of chocolate cookies.

Design/methodology/approach

Chocolate cookies with wheat flour, rice flour, whole soy flour and cassava starch were produced, and compared to a commercial chocolate cookie regarding to physical properties and sensory acceptability.

Findings

The chocolate cookie made with rice flour instead of wheat flour was as liked as the cookie with wheat flour, and the greater acceptability scores received by the rice flour cookies correlated with less colour intensity and a lower specific volume thereof. The cookie with cassava starch stood out because of the intensities of its parameters, its more intense colour, and its acceptability scores among the consumers. The cookie with whole soy flour had lower sensory acceptability scores, and the commercial cookie stood out for its high cutting force (instrumental texture).

Originality/value

Celiac consumers desire products with adequate sensory characteristics. This study presents a new gluten-free product, the chocolate cookie made with rice flour, that has the potential to be produced, as this product is as accepted as a cookie made with wheat flour, and even more accepted than a commercial one also made with wheat flour. Therefore, this study offers subsidies for improving the diet of celiac consumers.

Details

Nutrition & Food Science, vol. 46 no. 3
Type: Research Article
ISSN: 0034-6659

Keywords

Article
Publication date: 3 May 2013

Nathalie T.M. Demoulin and Souad Djelassi

This study aims to examine the effect of situational factors, related to transactions and waiting, on customers' cognitive and affective responses to service delivery…

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Abstract

Purpose

This study aims to examine the effect of situational factors, related to transactions and waiting, on customers' cognitive and affective responses to service delivery time, including their service evaluations.

Design/methodology/approach

A web‐based survey included customers of an online credit company.

Findings

The authors' results demonstrate that disconfirmation influences cognitive but not affective responses. Both transaction importance and opportunity waiting cost influence wait acceptability, and transaction importance moderates the relationship between disconfirmation and wait acceptability. Delivery time worry and transaction worry increase negative affective responses; affective and cognitive responses then determine service evaluation. Opportunity waiting costs increase the positive effect of wait acceptability on service evaluation.

Research limitations/implications

The main limitations pertain to the small sample size and the restriction of the survey to customers of only one financial company.

Practical implications

The derived guidelines suggest how banks can improve service evaluations by modifying consumer time expectations, as well as reducing opportunity waiting cost, delivery time worry, and transaction worry.

Originality/value

The conceptualization of service delivery time refers to waiting outside the company's premises, as opposed to in‐line waiting on company premises. This study considers the influence of situational factors, such as transaction importance, transaction worry, waiting cost, and delivery time worry, on customers' reactions to service delivery time in the context of online banking services.

Details

International Journal of Retail & Distribution Management, vol. 41 no. 6
Type: Research Article
ISSN: 0959-0552

Keywords

Abstract

Details

Acceptability of Transport Pricing Strategies
Type: Book
ISBN: 978-0-08-044199-3

Article
Publication date: 28 January 2022

Hanudin Amin and M. Kabir Hassan

This study aims to enlighten the effects of Islamic religiosity, Islamic altruism and Islamic debt collection policy (IDCP) on millennials’ acceptability of tawarruq-based…

Abstract

Purpose

This study aims to enlighten the effects of Islamic religiosity, Islamic altruism and Islamic debt collection policy (IDCP) on millennials’ acceptability of tawarruq-based ar-rahnu in Malaysia.

Design/methodology/approach

This study applies the factors drawn from the Islamic theory of consumer behaviour (ITCB) and uses data obtained from a survey of 267 respondents to examine the impact of these factors on millennials’ acceptability of tawarruq-based ar-rahnu.

Findings

The findings indicate that Islamic religiosity, Islamic altruism and IDCP are all important factors influencing millennials’ acceptability of tawarruq-based ar-rahnu.

Research limitations/implications

The study is narrowed down in scope in terms of the broader context of tawarruq-based ar-rahnu and the variables retrieved from the ITCB, which may explain its limited impact.

Practical implications

Considering the effects of the variables investigated in this study might assist enhance product acceptance among consumers.

Originality/value

This study is focussed on tawarruq-based ar-rahnu in the context of the ITCB, taking a different approach than past research on the subject.

Details

International Journal of Ethics and Systems, vol. 38 no. 3
Type: Research Article
ISSN: 2514-9369

Keywords

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