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Abstract

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Acceptability of Transport Pricing Strategies
Type: Book
ISBN: 978-0-08-044199-3

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Article
Publication date: 8 February 2013

Jeffery D. Houghton, Randyl D. Elkin and Sarah Stevenson

The aim of this study is to take a construct validation approach toward developing and testing a parsimonious, yet comprehensive, higher‐order factor model of arbitrator…

Abstract

Purpose

The aim of this study is to take a construct validation approach toward developing and testing a parsimonious, yet comprehensive, higher‐order factor model of arbitrator acceptability that helps to identify what matters most in the arbitrator selection process.

Design/methodology/approach

The paper uses structural equation modeling (SEM) techniques to examine data from a sample of union advocates attending an arbitration conference to test a hypothesized model of arbitrator acceptability that includes procedural justice, experience, and education as first‐order indicators of arbitrator acceptability. Three competing alternative models that add age, race/gender, and distributive justice, respectively, to the hypothesized model as an additional indicator of arbitrator acceptability were also examined.

Findings

Results suggest that the hypothesized model is the best fitting of the four models tested. In addition, the path coefficients of the added paths in each of the alternative models were non‐significant.

Research limitations/implications

Knowledge regarding the relative importance of the various factors involved in arbitrator acceptability will be of interest to future researchers in determining which variables to study in arbitrator selection research as well as to practitioners seeking to better understand and manage the complex arbitrator selection process.

Originality/value

This study makes an important contribution to the literature by being among the first to examine both arbitrator characteristics and organizational justice concepts simultaneously in a single model. This study also takes an important step toward more clearly defining and validating the arbitrator acceptability construct. Finally, this study helps to provide an answer to the question of what matters most in the arbitrator selection process.

Details

International Journal of Conflict Management, vol. 24 no. 1
Type: Research Article
ISSN: 1044-4068

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Article
Publication date: 11 July 2016

Yongkyun Chung and Hong-Youl Ha

The purpose of this paper is to identify the determinants of arbitrator acceptability and investigate whether the perceived costs of arbitration moderate the relationship…

Abstract

Purpose

The purpose of this paper is to identify the determinants of arbitrator acceptability and investigate whether the perceived costs of arbitration moderate the relationship between arbitrator acceptability and arbitrator characteristics in international commercial arbitration.

Design/methodology/approach

A two-stage analytic process is used to test the dimensionality, reliability and validity of each construct and then the proposed hypotheses.

Findings

The findings show that the five constructs of arbitrator characteristics – reputation, practical expertise, legal expertise, experience and procedural justice – statistically significantly explain arbitrator acceptability. Moreover, perceived cost of arbitration moderates the relationship between arbitrator acceptability and arbitrator characteristics. However, the moderating effect of perceived costs of arbitration is not equal across characteristics.

Research limitations/implications

Knowledge regarding potential moderators of the strength of the indicators of arbitrator acceptability will be useful to future researchers in determining which variables to study in arbitrator selection research.

Practical implications

Useful guidelines in the selection of an international arbitrator are proposed.

Originality/value

This study contributes to arbitrator acceptability literature through the suggestion of a hypothesized model of arbitrator acceptability with auxiliary hypothesis of reputation in international contexts. In addition, this study investigates the moderating role of perceived cost of arbitration on the relationship between arbitrator acceptability and arbitrator characteristics.

Details

International Journal of Conflict Management, vol. 27 no. 3
Type: Research Article
ISSN: 1044-4068

Keywords

Abstract

Details

Acceptability of Transport Pricing Strategies
Type: Book
ISBN: 978-0-08-044199-3

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Abstract

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Threats from Car Traffic to the Quality of Urban Life
Type: Book
ISBN: 978-0-08-048144-9

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Article
Publication date: 9 May 2016

Tatiane Ferreira da Silva and Ana Carolina Conti-Silva

The purpose of this paper was to replace totally the wheat flour for rice flour, whole soy flour and cassava starch in the formulation of chocolate cookies.

Abstract

Purpose

The purpose of this paper was to replace totally the wheat flour for rice flour, whole soy flour and cassava starch in the formulation of chocolate cookies.

Design/methodology/approach

Chocolate cookies with wheat flour, rice flour, whole soy flour and cassava starch were produced, and compared to a commercial chocolate cookie regarding to physical properties and sensory acceptability.

Findings

The chocolate cookie made with rice flour instead of wheat flour was as liked as the cookie with wheat flour, and the greater acceptability scores received by the rice flour cookies correlated with less colour intensity and a lower specific volume thereof. The cookie with cassava starch stood out because of the intensities of its parameters, its more intense colour, and its acceptability scores among the consumers. The cookie with whole soy flour had lower sensory acceptability scores, and the commercial cookie stood out for its high cutting force (instrumental texture).

Originality/value

Celiac consumers desire products with adequate sensory characteristics. This study presents a new gluten-free product, the chocolate cookie made with rice flour, that has the potential to be produced, as this product is as accepted as a cookie made with wheat flour, and even more accepted than a commercial one also made with wheat flour. Therefore, this study offers subsidies for improving the diet of celiac consumers.

Details

Nutrition & Food Science, vol. 46 no. 3
Type: Research Article
ISSN: 0034-6659

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Article
Publication date: 3 May 2013

Nathalie T.M. Demoulin and Souad Djelassi

This study aims to examine the effect of situational factors, related to transactions and waiting, on customers' cognitive and affective responses to service delivery…

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Abstract

Purpose

This study aims to examine the effect of situational factors, related to transactions and waiting, on customers' cognitive and affective responses to service delivery time, including their service evaluations.

Design/methodology/approach

A web‐based survey included customers of an online credit company.

Findings

The authors' results demonstrate that disconfirmation influences cognitive but not affective responses. Both transaction importance and opportunity waiting cost influence wait acceptability, and transaction importance moderates the relationship between disconfirmation and wait acceptability. Delivery time worry and transaction worry increase negative affective responses; affective and cognitive responses then determine service evaluation. Opportunity waiting costs increase the positive effect of wait acceptability on service evaluation.

Research limitations/implications

The main limitations pertain to the small sample size and the restriction of the survey to customers of only one financial company.

Practical implications

The derived guidelines suggest how banks can improve service evaluations by modifying consumer time expectations, as well as reducing opportunity waiting cost, delivery time worry, and transaction worry.

Originality/value

The conceptualization of service delivery time refers to waiting outside the company's premises, as opposed to in‐line waiting on company premises. This study considers the influence of situational factors, such as transaction importance, transaction worry, waiting cost, and delivery time worry, on customers' reactions to service delivery time in the context of online banking services.

Details

International Journal of Retail & Distribution Management, vol. 41 no. 6
Type: Research Article
ISSN: 0959-0552

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Abstract

Details

Acceptability of Transport Pricing Strategies
Type: Book
ISBN: 978-0-08-044199-3

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Article
Publication date: 21 November 2016

Adam Nguyen and Juan (Gloria) Meng

This research aims to examine how source of funds (paying with company’s funds versus personal funds) affects buyer’s judgments of price fairness and via these judgments…

Abstract

Purpose

This research aims to examine how source of funds (paying with company’s funds versus personal funds) affects buyer’s judgments of price fairness and via these judgments, buyer’s response to prices.

Design/methodology/approach

A scenario-based experiment is used (N = 200). To test the hypotheses, the authors run moderated mediation regression analyses with the help of the PROCESS macro.

Findings

Drawing on fairness heuristics theory, the authors hypothesize and find that relative to when paying with personal funds, when paying with company’s funds, the perceived price difference plays a less significant role, whereas the perceived social acceptability of the pricing practice underlying the price difference plays a more important role in shaping price fairness judgments and, via these judgments, buyer’s response to prices.

Practical implications

The findings generate advice for companies that serve both the business and personal segments (e.g. airlines and hotels). Buyers in the personal segment typically pay with their own money. To persuade these buyers that a price is fair, it is crucial to show that the price represents a good deal for them. Buyers in the business segment often pay with company’s fund. Companies have more flexibility in charging different prices, but they should make sure that the reasons for the price difference are socially acceptable.

Originality/value

This research shows how the relative role of price difference versus social acceptability in price fairness judgments varies as a function of source of funds and how an inconsistency between price difference and its economic impact affects price fairness judgments.

Details

Journal of Product & Brand Management, vol. 25 no. 7
Type: Research Article
ISSN: 1061-0421

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Article
Publication date: 1 March 2000

Richard A. Posthuma and James B. Dworkin

Much of the prior literature on arbitrator acceptability is focused primarily on demographic characteristics of arbitrators and parties. This article draws from several…

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622

Abstract

Much of the prior literature on arbitrator acceptability is focused primarily on demographic characteristics of arbitrators and parties. This article draws from several behavioral theories to build a single conceptual model of arbitrator acceptability. Key concepts from the theory of planned behavior, control theory, organizational justice theories, and the decision making literature are integrated into a single framework that enhances our understanding of this topic and provides useful directions for future research.

Details

International Journal of Conflict Management, vol. 11 no. 3
Type: Research Article
ISSN: 1044-4068

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