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Article
Publication date: 28 September 2022

Shruti Gulati

This study aims to explore when and for what purpose is social media used by tourists in their decision-making; and to further interpret the nature of such usage.

Abstract

Purpose

This study aims to explore when and for what purpose is social media used by tourists in their decision-making; and to further interpret the nature of such usage.

Design/methodology/approach

An online questionnaire was administered to 530 Indians who qualified as recent tourists and social media users. Partial least square structural equation modeling (PLS-SEM) is used to analyse hypothesised relationships; the results helped us to unveil the tourist social media cycle which is a conceptual model of the results obtained.

Findings

PLS-SEM results indicate that social media is predominantly used in the pre-travel stage for evaluation purposes, during travel stage for purchase purposes and post-travel stage for post-purchase behaviour. Also, it is noted that social media use by a tourist is an ongoing process, and thus, a conceptual model in the form of tourist social media cycle is unveiled.

Practical implications

This study reveals the unique behaviour of Indian tourists with respect to using social media for travel decision-making, which establishes a different perspective of understanding and further strategizing social media’s use in tourism for a developing nation. Also, the tourist social media cycle stresses on the importance of social media as a digital repository where continuously the user-generated content is used by self (existing) or “others” (potential tourists).

Originality/value

To the best of the author’s knowledge, this is the first study that addresses the population and knowledge gap of understanding social media–based tourist behaviour providing a perspective of a developing nation, specifically India. Further, it unveils the nature of social media use by tourist in the form of a first ever tourist social media cycle.

Details

Global Knowledge, Memory and Communication, vol. 73 no. 4/5
Type: Research Article
ISSN: 2514-9342

Keywords

Article
Publication date: 6 June 2023

Chuanhui Wu, Shaohai Jiang, Yusheng Zhou and Qinjian Yuan

The purpose of this review is to provide a conceptual framework of consumer engagement behavior in the value co-creation process of healthcare services, and further understand the…

Abstract

Purpose

The purpose of this review is to provide a conceptual framework of consumer engagement behavior in the value co-creation process of healthcare services, and further understand the current knowledge maps and advances.

Design/methodology/approach

Specifically, the scoping review methodology is used to synthesize the extant findings. The authors first develop the inclusion/exclusion criteria to evaluate the source material for the review; then, the authors further conduct the literature refinement to select the final data sample. As such, the authors extract and analyze the information derived from these articles.

Findings

The authors found most related studies focus on exploring patients' engagement behavior in the value co-creation process, especially those with chronic disease; the findings also reveal that consumers are most likely to engage in the value co-creation process of healthcare services by seeking or sharing health information; also, consumers engagement behavior is mainly driven by individual, interactive, and technological factors; moreover, consumer engagement in the value co-creation of healthcare services are more likely to achieve positive health and behavioral outcomes.

Originality/value

The role of consumers has gradually shifted from that of passive recipients to that of active participants in the healthcare value co-creation process. Consumer engagement behavior is the key premise for the realization of healthcare value co-creation, and it has received increasing attention both academically and practically. By unearthing the conceptual framework of consumer engagement behavior in the value co-creation process of healthcare services, this study provides a systematic understanding and serves as a useful resource for future research and practice.

Details

Aslib Journal of Information Management, vol. 76 no. 5
Type: Research Article
ISSN: 2050-3806

Keywords

Article
Publication date: 4 July 2024

Anna Grichting Solder and Maryam Alfaraidy

This research examines the role of women in shaping sustainable urban development in Gulf cities. It focuses on heritage preservation and urban regeneration, examining projects…

Abstract

Purpose

This research examines the role of women in shaping sustainable urban development in Gulf cities. It focuses on heritage preservation and urban regeneration, examining projects commissioned by women in Qatar and Bahrain, which are revitalizing heritage, creating gender-sensitive public spaces and implementing sustainable development. Furthermore, it questions the role of these projects to inspire the next generation of female designers and cultural influencers, while also introducing innovative approaches to sustainable design and heritage regeneration.

Design/methodology/approach

Presented at the Gulf Research Meeting in Cambridge as part of a workshop entitled “Women in the GCC Socio-economic Contributions to the Urbanisation of Gulf Countries” the paper proposes the framework of SDG11 (sustainable cities and communities) and the SDG5 (equity integration of women into the workforce) to discuss the status, challenges and aspirations for integrated future urbanization of desert cultures in the GCC and to achieve the desired net-zero urbanization in deserts and drylands that are part of Gulf countries’ strategic development plans. The methodology uses case studies in Qatar and Bahrain and examines them through the lens of the Sustainable Development Goals indicators (SDG 5–SDG 11). It begins by looking at the National context to examine how the SDGs 5 and 11 are being achieved, what indicators are being used and how both countries are scoring.

Findings

The preliminary research findings reveal that both Qatar and Bahrain are reporting on these SDGs that relate to Women and Urbanization, and that the two cases studies demonstrate that certain indicators on women’s empowerment and sustainability can be fulfilled and highlighted through these female led urban projects – Msheireb Downtown and the Muharraq Pearling Path. The projects also contribute to the education and training of young female architects through commissions, internships and seminars.

Originality/value

This is an exploratory research in an emerging field and can lead to further and deeper enquiries into how the SDGs 5 and 11 are being implemented and reported on in Gulf countries, as well as how women in leadership, urban policy and design can contribute to more sustainable, inclusive and female friendly cities, as well to gender mainstreaming in urban design.

Details

Archnet-IJAR: International Journal of Architectural Research, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2631-6862

Keywords

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