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Literature reveals that citizens’ intentions or willingness to adopt and use e-government services in developing countries like Ghana have not been encouraging regardless of the importance of these services. This study aims to examine the factors that inhibit the virtualization of government to citizen e-government processes by assessing citizens’ intentions to resist or use government’s virtualized processes.

This study used a survey questionnaire to collect data from public school teachers who are users of the Government of Ghana’s e-pay slip system. Out of 500 questionnaires administered, only 423 useable responses were obtained. The data was analyzed with both inferential and descriptive statistics.

The results of this study showed that process virtualizability significantly predicts virtual process use, and it is associated with user resistance toward virtual process use.

The findings will help governments and managers to comprehend that certain processes are more acquiescent to virtualization than others.

This paper provides researchers with a contemporary perspective toward understanding the adoption and use of e-government services in sub-Saharan Africa through the lens of process virtualization theory.

Though business analytics capability continues to attract considerable industrial and scholarly attention, its holistic performance implications, especially in the post-COVID-19 period, have not been fully understood. Thus, there have been calls for a full understanding of the implications of BAC for achieving holistic, sustainable outcomes among firms. This study therefore examines the influence of BAC on the three dimensions of sustainable performance. We also proposed the mediating role of circular economy implementation.

We tested the proposed model using survey data from 246 managers of manufacturing firms in Ghana. Partial least squares structural equation modelling was employed to validate the model.

Our findings showed that BAC significantly enhances both sustainable performance and circular economy implementation. We also found a significant association between CEI and sustainable performance. We further found significant partial mediation of CEI in the BAC sustainable performance nexus.

Our study offers thoughtful insights for managers, policymakers and the academic community that firms should simultaneously implement circular models alongside building analytics competencies in the quest to achieve balanced performance outcomes.

To the best of our knowledge, our study is among the very few attempts to understand the mechanism that channels the benefits of BAC for a holistic, sustainable outcome.

The paper examines the influence of procurement capabilities (skills) and procurement planning on project success in Ghana. The paper further examines the mediating role of procurement planning.

Drawing insights from human capital theory, a model of four hypotheses was developed and validated. The proposed model was validated using survey data from 200 procurement and construction professionals at construction firms in Ghana. The data gathered was analysed using structural equation modelling. Confirmatory factor analysis using Amos software was conducted to establish reliability and validity of the constructs. Hayes process was employed to test the structural model.

Our study revealed that procurement capabilities and procurement planning directly improve project success in the construction sector in Ghana. We found procurement planning acts as a pathway for achieving greater success in construction projects.

This study is among the very few attempts to demonstrate how project success could be enhanced through developing procurement capabilities for effective procurement planning. Theoretically, this study is among the first attempts to theorise the effect of procurement capabilities and planning on project success from the human capital perspective. Our findings also offer practical insight to practitioners in the construction setting by emphasising the need to pay crucial attention to capabilities and planning in the quest to enhance project success in the construction setting. The findings indicate that building capabilities alone is not enough; rather, the ability to deploy such capabilities for effective procurement planning is necessary for driving project success.

The coronavirus disease 2019 (COVID-19) pandemic represents one of the most significant disruptions to supply chains (SCs), stimulating both practitioners and scholars to seek ways to enhance supply chain performance (SCP). Recent advancements in technology, particularly supply chain analytics (SCA) technologies, offer promising avenues for mitigating risks associated with SC disruptions like those posed by the COVID-19 pandemic. However, the existing literature lacks a comprehensive analysis of the connection between SCA and healthcare SC (HSC) performance. To address this research gap, we employed the dynamic capability perspective to investigate the mediating roles of supply chain innovation (SCI), resilience (SCR) and flexibility (SCF) in the relationship between SCA and HSC performance. The study further examined the moderating role of a data-driven culture (DDC).

The proposed model was tested using survey data from 374 managers of healthcare facilities in Ghana. SPSS and Amos were used to analyze the data gathered.

The results showed that while SCA may drive HSC performance, the presence of SCI, SCR and SCF may serve as channels to drive enhanced HSC performance. Additionally, we also found that different levels of a DDC induce varying effects of SCA on SCI, SCR and SCF.

The study’s results have theoretical and practical implications, offering valuable insights for the advancement of SCA in healthcare literature. They also deepen SC managers’ comprehension of how and when SCA can boost HSC performance. However, as the study was limited to healthcare facilities in Ghana, its findings may not be universally applicable.

This study contributes to the literature by demonstrating that SCI, SCR, SCF and a DDC could serve as transformative mechanisms to reap superior HSC outcomes. This study also offers contemporary guidance to managers regarding SCA investment decisions.

The COVID-19 epidemic caused significant disruptions to numerous supply chains. In order to enhance the resilience of supply chains, Collaboration (CO), Information Alignment (IA), and Big Data Analytics Capability (BDAC) have emerged as contemporary strategies within the humanitarian context. This study was conducted to explore the mechanism via which the effect of BDAC, IA and CO on Humanitarian Supply Chain Resilience (HSCR) in the humanitarian space could be optimized through Organizational Flexibility (OF).

A model of six hypotheses was developed based on the Organizational Information Processing Theory (OIPT). Data from 127 supply chain managers in humanitarian organizations were used to test the hypotheses. The analysis employed both descriptive and inferential statistics using SPSS version 26 and Smart-PLS version 3.

The study revealed that BDAC, IA, and CO individually influence supply chain resilience in the humanitarian setting while OF did not moderate the relationship between BDAC, IA, CO, and HSCR.

It is essential that humanitarian stakeholders prioritize factors that could increase supply chain resilience by employing contemporary BDA technologies, effective information flow, and collaborative strategies to set up a robust humanitarian SC system that could help lessen the impact of disasters.

This presents interesting insights that advance theoretical debates on how CO, IA, and BDAC under varying levels of OF could influence SCR in the humanitarian context. The paper further offers some useful guidance to managers in relief organizations who desire to build resilient supply chains by leveraging BDAC, collaboration and information alignment. Finally, the paper may also provoke future humanitarian scholars to replicate the study using different approaches.

This study examined the mediation-moderation role of innovation and market dynamism in the association between total quality management (TQM) practices and the performance of small and medium-scale enterprises' (SMEs') performance with empirical evidence from sub-Saharan Africa.

Using a questionnaire, the research model developed was tested with responses from 203 owners and managers of SMEs in Ghana. The analyses were done using Statistical Package for the Social Sciences (SPSS) and Smart Partial Least Squares Structural Equation Modeling (PLS-SEM).

The innovation initiatives partially and fully mediated the relationship between TQM practices and the performance of SMEs. Also, the indirect effect of TQM practices of SMEs on performance through innovation initiatives was negatively moderated by market dynamism.

The study contributes to the TQM literature by validating the indirect and direct relationship between TQM practices and performance in the context of SMEs in a developing region.

This paper presents a novel understanding of the relationship between TQM and SMEs in developing regions of the world. The paper serves as a guide for SME owners and managers to improve the performance of their organizations through TQM practices.

This study aims to examined the impact of business intelligence (BI) and supply chain ambidexterity (SCA) on operational performance (OP), contributing to dwarf knowledge in small- and medium-sized enterprises (SMEs) in the context of emerging economies. The mediating role of SCA was considered in the proposed model.

The study used the quantitative method to investigate the interdependencies between variables. As a result, 216 senior and middle managers/owners of SMEs in Ghana were surveyed using a purposive and convenient sampling method. SPSS version 23 and Smart PLS version 3 were used to conduct the research.

While the direct link among BI, SCA and OP was confirmed. The outcome also showed that SCA plays a significant mediating role between BI and OP among SMEs.

The outcome of the study indicates that SCA encourages the use of BI to generate superior OP among SMEs. This knowledge will improve the performance of SMEs and their ability to withstand the competition in the global market.

With the discovery of this study, the theory of a resource-based view now has some empirical evidence behind it. As a result, SMEs prioritize aspects that could improve their operations and implement tactics that would nurture better performance and competitive advantages.

Seaports play an immeasurable role in the advancement of international trade. They have been the common avenue for the transportation of goods and services from one continent to another, and it has also been the linking transport of one mode of transport to another. The study sought to assess the effect of paperless information technology (IT)-based custom clearance at Ghana Seaports on businesses and industrial supply chains in Ghana.

The study conducted a survey with a sample size of 200 trading firms in Ghana.

The study discovered that IT-based port clearance has positive impact on customer order fulfillment, transaction cost reduction and supply chain relationships.

With the aim of making Ghana the transportation hub of businesses in the sub region, the paperless custom clearance has the potential to reduce delays at the port and improve their supply chain.

This paper provides researchers with a contemporary perspective toward understanding the effect of paperless custom clearance on the supply chain of businesses in the West African sub region.

The purpose of this is to test the relationship between corporate environmental strategies (CES) and firms’ competitiveness (FC) through collaboration.

Selected companies from Ghana Club 100 were used as the sample for this study. This study used regression to test the hypothesized paths.

The results indicated that a unit change in CES results in a 42.7% alteration in FC – all things being equal. Also, as revealed by the study, supply chain collaboration (SCC) is not a significant predictor of FC. However, SCC plays an indirect role in enhancing the relationship between CES and FC. The results showed that CES act as a significant predictor of a company’s collaboration in its supply chain.

The findings will enlighten firms to outline and implement appropriate environmental strategies to sustain their competitive advantage.

This study is very rare in the African context; hence, it adds to the extant literature by providing a contemporary perspective of CES and FC.

In today’s highly competitive milieu, many organizations are entering into the international market to gain greater share and take advantage of higher production. However, the introduction of advanced technology has brought a significant amount of competition within the supply chain especially within the bounds of the power distribution sector. This study aims to examine how information and knowledge sharing influence supply chain performance in the power distribution sector.

The quantitative method and cross-sectional survey design were used in the study. A sample of 200 officers specifically selected from power distribution companies was used for the study. Data was analysed using descriptive, correlation, regression and structural equation models.

The relationship between information sharing, knowledge sharing and performance of the supply chain are positively mediated by supply chain collaboration. The findings indicate that technological innovation positively moderates the relationship between information sharing, knowledge sharing and supply chain performance.

Information sharing, knowledge sharing and technological innovation are critical indicators driving the supply chain operation of power distribution organizations.

This study presents a contemporary approach towards understanding knowledge and information sharing as antecedents of supply chain performance.