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In this chapter, we underscore the enduring importance of research on work, workers, labour markets, and the places and spaces of work. We then examine the particular and valuable contributions that come from ethnographic research in providing detailed studies of work, particularly when these are situated and interpreted in their wider socio-political contexts. We discuss the key dimensions of ethnography before overviewing the contributions to the volume. The volume presents cutting-edge ethnographic research on contemporary worlds of work and the experiences of workers from a range of contexts including an alternative community, working online, the gig economy, and the hospitality industry. Alongside novel empirical chapters, the collection includes the reflections of ethnographers with regards to, for example, the experience as a young female management researcher working amongst journalists in a media firm, personal feelings of precarity within and beyond the field, and how to navigate the challenges of researching inequalities ethnographically.

This chapter presents an in-depth inductive analysis of a parent organization and the network of subsidiaries that it has created. The authors identify the significance of organizational processes label as “disciplining entrepreneurialism.” These are activities that encourage entrepreneurial individuals to propose and lead new businesses while also promoting strong identification with the parent firm. The authors explore the emergence of this phenomenon through an examination of subsidiary–headquarter relations. While conventional conceptualization of inter-organizational collaboration has tended to exclude ­subsidiary–headquarter network relationships, we use the Systems of Exchange framework (Biggart & Delbridge, 2004) to categorize disciplined entrepreneurship alongside market, hierarchy, and network relations. Disciplining entrepreneurialism is not experienced as either market nor hierarchy by the individual members in the subsidiaries, and these subsidiaries move between the two in ways that are not adequately captured as a network either. This disciplining entrepreneurship approach can thus be contrasted with networks as well as differentiated from both markets and hierarchies. Entrepreneurship is encouraged while maintaining commitment to the overarching enterprise of the parent company.

In this chapter, we introduce the topic of essentiality of work, exploring its implications for workers, labour markets, and public policy. The essentiality of work often corresponds in a dialectical way with the precarity of work, raising pressing questions about how societies value and, more pertinently, devalue various types of labour, thereby influencing life chances and societal integration. What we see in the contributions to this volume and the wider evidence is that essential work is typically performed by workers who are treated as expendable, or inessential. We proceed to outline the various contributions from the studies compiled in this volume. These present diverse perspectives on ‘essentiality’ and the experiences of essential workers. Offering a range of new empirical insights, the volume underlines the vitality and lasting relevance of essentiality – both as a concept and in the experience of workers – beyond the pandemic.

Alice Rangel de Paiva Abreu is Director of the Office of Science and Technology of the Organization of American States in Washington DC, and Professor of Sociology at the Federal University of Rio de Janeiro, Brazil. For three years she was Vice President of the National Council for Scientific and Technological Development (CNPq). She is also a member of the Executive Committee of the International Sociological Association and President of RC30 Sociology of Work. Her research interests include industrial restructuring and gender and work. alice.abreu@br.inter.net Graciela Bensusán is a professor/researcher at the Universidad Autónoma Metropolitana-Xochimilco, and is also affiliated with FLACSO in Mexico City. She is the author of numerous books and articles on comparative labor policy, organizations, and institutions, including Trabajo y Trabajadores en el México Contemporáneo (co-editor, 2000), which received the Latin American Studies Association Labor Studies Section award for best book. bensusan@servidor.unam.mx Leni Beukema is Assistant Professor of Labor Studies in the Department of General Social Sciences at the University of Utrecht. Her research activities and publications have – beside matters concerning labor movements – focussed on quality and organization of work, network-organizations and time management, and globalization/localization at work. l.beukema@fss.uu.nl Bob Carter is Senior Lecturer in the Sociology Department, the University of Leicester, UK. His original interests were focused on the class position of white-collar workers and the nature of their organizations. He has taught trade unionists, has written on labor process theory and the distinctiveness of public sector employment, and is currently developing research on comparative US/UK union strategies. bc20@leicester.ac.uk Harry Coenen is a Professor of Social Sciences (labor studies) in the Department of General Social Sciences at the University of Utrecht. His research activities and publications include among others the theories of structuration and the risk-society, citizenship and social participation, union movements and labor relations and the research methodology of action research. h.coenen@fss.uu.nl Maria Lorena Cook is associate professor in the School of Industrial and Labor Relations, Cornell University. A political scientist, she has published widely on Mexican labor politics, labor reform, regional integration, and transnational movements. Professor Cook is writing a book on labor law reform and union responses in Latin America. MLC13@cornell.edu Rae Cooper teaches industrial relations in Work and Organisational Studies at the University of Sydney. Rae’s research addresses organising and membership renewal strategies of Australian unions. In 2002, she edited a special edition of Labour History on union organising and mobilisation in Australia and New Zealand. Rae is an active union member and the Chair of the New South Wales Working Women’s Centre. r.cooper@econ.usyd.edu.au Daniel B. Cornfield is Professor of Sociology at Vanderbilt University and Editor of Work and Occupations. His research has addressed the growth, decline and revitalization of labor movements, the wellbeing of immigrants, changing workplace social organization, the employment relationship, and work & family. Among his recent publications is his volume co-edited with Randy Hodson, Worlds of Work: Building an International Sociology of Work (Kluwer/Plenum, 2002). daniel.b.cornfield@vanderbilt.edu Rick Delbridge is Professor in Organizational Analysis at Cardiff Business School. His research interests include the changing nature of work and organizational innovation. He is author of Life on the Line in Contemporary Manufacturing (Oxford University Press) and co-editor of Manufacturing in Transition (Routledge). Peter Fairbrother is a Professorial Fellow in the School of Social Sciences at Cardiff University, Wales. He researches in the area of trade union and labour studies. This work includes work on changes in public services, international trade unionism and labour rights and the impact of globalisation and de-industrialisation on labour. He has published broadly in these areas and has made a major contribution to debates about trade union renewal. FairbrotherPD@cardiff.ac.uk Enrique de la Garza Toledo is former Visiting Professor at the University of California, Berkeley, Professor in the Graduate Program in Labor Studies at the Metropolitan University of Mexico, and Editor of the journal Trabajo. A prolific writer on labor and work in Latin America, he was recently awarded the National Prize for Labor Research for his work on productive restructuring, firms, and workers in México in the beginning of the 21st century. egt@xanum.uam.mx Edmund Heery is Professor of Human Resource Management at Cardiff Business School. His main research interests are trends in union organising and union representation of workers with non-standard contracts. Professor Heery is an editor of the British Journal of Industrial Relations and an academic advisor to the New Unionism Task Group of the Trades Union Congress. Russell D. Lansbury is Professor of Work and Organisational Studies and Associate Dean (Research) at the University of Sydney. A Fellow of the Australian Academy of Social Sciences, his recent publications include After Lean Production: Evolving Employment Practices in the World Auto Industry, with T. A. Kochan and J. P. McDuffie (Cornell University Press, 1997) and Working Futures: The Changing Nature of Work and Employment Relations in Australia, with R. Callus (Federation Press 2002). He is joint editor of the Journal of Industrial Relations. r.lansbury@econ.usyd.edu.au Héctor Lucena is Professor of Labor Relations and Coordinator of the Doctoral Program in Social Science at the Universidad de Carabobo, Valencia, Venezuela. He has written widely on processes, institutions, and transformations in labor relations in Venezuela and Latin America. hlucena@postgrado.uc.edu.ve Holly McCammon is Associate Professor of Sociology at Vanderbilt University. Recently she has studied the changing strategies of the U.S. labor movement, particularly its shift from strike activity to legal mobilization. Her interest in collective strategies has also led her to study the U.S. women’s suffrage movement and its use of various tactics and arguments. José Ricardo Ramalho is professor of sociology in the Graduate Program of Sociology and Anthropology of the Federal University of Rio de Janeiro, Brazil. His main research interests have been related to the sociology of work, trade union and working class movements, and development studies. jramalho@ifcs.ufrj.br John Salmon lectures in industrial relations and Japanese management at Cardiff Business School. He is Joint Coordinator of the Asian Pacific Research Unit at Cardiff. His research interests have been largely associated with workplace relations. Currently, he is involved with empirical research of union organising campaigns in both Britain and Japan. Rachel Sherman is Assistant Professor of Sociology at Yale University. Her dissertation, “Class Acts: Producing and Consuming Luxury Service in Hotels,” is an ethnographic investigation of inequality in interactive service work. Melanie Simms is a lecturer in industrial relations and human resource management at Canterbury Business School, which is part of the University of Kent. Her research interests focus on trade union renewal, specifically attempts to organize groups of workers who are under-represented in the trade union movement. M.Simms@ukc.ac.uk David H. Simpson is a Lecturer in Industrial Relations and Director of the Trade Union Research Unit at Cardiff Business School, Cardiff University. His main interests centre on trade unions, particularly in South Wales, and has conducted research projects for the GMB, GPMU, UNISON, UNIFI and NAHT amongst others. He is currently a member of the ACAS Single Panel of Arbitrators. Doowon Suh is an assistant professor at the Graduate School of International Studies of Korea University in Korea. His research areas of interest cover social movements, historical sociology, sociology of work, and modern Korean society. His current research project addresses the issue of how social movements influence democratic transition and consolidation in the Third World. dwsuh@korea.ac.kr Lowell Turner is professor of international and comparative labor at Cornell University, in the School of Industrial and Labor Relations. Among his books are Democracy at Work: Changing World Markets and the Future of Labor Unions (1991) and Fighting for Partnership: Labor and Politics in Unified Germany (1998), along with several edited volumes including Rekindling the Movement: Labor’s Quest for Relevance in the 21st Century (2001). Kim Voss is Associate Professor of Sociology at the University of California, Berkeley. She is the author of The Making of American Exceptionalism: The Knights of Labor and Class Formation in the Nineteenth Century and is co-author of Inequality By Design, Des Syndicats Domestiques, and the forthcoming Hard Work: Remaking the American Labor Movement. Her current research is focused on social movement unionism in the U.S. and elsewhere, on the life history of labor activists, and on the impact of participatory democracy on civil society. Mark Westcott is a lecturer in the School of Business at the University of Sydney. His research interests include union structure and activity within workplaces as well as the effects of corporate structure and strategy upon the management of labor.

This study addresses the debate regarding employee discretion and neo-normative forms of control within interactive service work. Discretion is central to core and long-standing debates within the sociology of work and organizations such as skill, control and job quality. Yet, despite this, the concept of discretion remains underdeveloped. We contend that changes in the nature of work, specifically in the context of interactive service work, require us to revisit classical theorizations of discretion. The paper elaborates the concept of value discretion; defined as the scope for employees to interpret the meaning of the espoused values of their organization. We illustrate how value discretion provides a foundational basis for further forms of task discretion within a customized service call-centre. The study explores the link between neo-normative forms of control and the labour process by elaborating the concept of value discretion to provide new insights into the relationship between managerial control and employee agency within contemporary service labour processes.

This comparative book review is concerned with two recent studies of essential workers in Germany: Jana Costas’ Dramas of Dignity and Peter Birke’s Grenzen aus Glas [literally ‘borders made from glass’]. While Costas is interested in studying how individual cleaners preserve their sense of dignity despite their widely believed stigmatizing work roles, Birke is interested in the power resources migrant workers can potentially mobilize for improving their working conditions despite the multi-dimensional (inter-sectional) precarity they confront in their life situation. In the context of German industrial and organizational sociology, both studies represent comparatively rare exemplars of detailed qualitative and ethnographic work that illuminate the labour process from taking a workers’ perspective. Using different approaches to fieldwork, both studies reveal the precarious nature of being an essential worker in areas such as meat packing, warehouse work, and cleaning. This general observation gives rise to some concluding speculations about the emancipatory potential of ethnographic research, in labour studies and beyond.

The increasing push towards centralisation and bureaucratisation in higher education, further exacerbated by the disruption caused by the COVID-19 pandemic, calls for a better understanding of the nature of collegiality in contemporary universities. We address this issue by looking into the necessary conditions and barriers to sustaining a collegiate environment. The empirical focus is on academics, academic leaders and professional support staff at Anonymous Business School (ABS), a department in a large civic UK university. We interviewed 32 participants across the school, ranging from early-career academics to experienced professors and members of department leadership teams. The findings suggest multiple emerging perspectives on collegiality, with features of horizontal collegiality perceived as key to successful academic responses to the crisis. The findings also indicate how sustaining a collegiate environment within the department requires both choice and effort from leadership and from staff, particularly when decision-making is primarily located at the centre of the university. The choice and effort made across different collegiate pockets contribute to the department becoming an ‘island of collegiality’ within the increasingly centralised and bureaucratised university hierarchy. In this sense, the actions of the department leadership to establish supporting mechanisms, and the actions of the staff to, in turn, embrace and build interpersonal relationships and professional identities, are key to sustaining a collegiate environment.