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Interorganizational cooperation (IOC) is like harnessing a swan, a crab, and a pike to a single wagon and still expecting it to go. One issue that appears significant under such conditions is building trust and inscribing it into the structure of IOC. The purpose of this study is to explore the relationships between trust and IOC structure.

Trust‐structure relationships are studied by drawing upon a case study of complex and effective IOC in The Early Childhood Center in Israel.

The analysis reveals several structural factors that support the building and maintenance of trust: choice of contribution, involvement in decision making, committee configuration, IOC culture, the director's role, and the representatives' high‐ranking positions and professional background.

Three conditions help to inscribe trust into IOC structure: Low risk and minor expectations from the IOC, a leader willing to share information throughout the IOC structure, and high positions and professional representatives.

The study contributes to IOC literature by highlighting the fact that trust between organizations cannot depend on the goodwill of particular people, but must have an organizational structure to enable and support it.

This paper aims to determine the dimensions of service quality of advertising agencies and their effects on relationship quality between an advertising agency and their clients through the social and economic exchange.

The intention was to target firms which use the services of an advertising or marketing solutions agency; hence, participants were recruited from a business database service providing details for key decision makers in Australia and New Zealand. An online survey was used in this study.

Creative competence, project management processes and project outcome influenced relationship quality through value and interpersonal relationships. However, only creativity had a significant direct relationship with relationship quality.

Although creativity plays a major role in relationship development, agencies must have efficient and effective project management processes in place to ensure successful project completion within timeline and budget to be able to maintain ongoing relationships with their clients.

The research draws upon literature from three key disciplines, service quality, relationship marketing and project management, to address the gaps in the current literature related to customer relationship management in the B2B client–agency context.

The purpose of this paper is to map, characterize and conceptualize the press discourse of NGO–school interactions within public education in Israel and in England.

The study is based on a corpus of articles published in key elite and popular daily newspapers in Israel and in England. The data were analyzed through two complementary methodologies, framing analysis (FA) and critical discourse analysis (CDA).

Significant differences were observed in the way the topic is framed in the articles, in particular between the different types of newspapers. The elite newspapers (Ha’aretz and The Guardian) tended to frame the events in a thematic manner even when they contained episodic discussions, while the popular newspapers (Yedioth Aharonoth and The Times) tended to cover the events episodically with no thematic coverage whatsoever. CDA of news items identified two major themes: financial issues, and problematization vs normalization discourse. Consistent with the FA, CDA revealed differences in the approaches advocated by popular and elite news outlets in covering news concerning NGO–school relations in each of the examined countries.

It is shown how popular newspapers offer the masses that depend on it a narrow and inferior coverage, of the problematic relations formed between NGOs and schools. A discussion of possible implications of the findings is presented, in light of the growing prominence of external entities in public education.

Innovation is critical for the firms to gain competitive advantage and improve performance. Such innovation stems from process innovation generation (PIG) and/or process innovation adoption (PIA). PIG vs PIA motivates firms for cutting development cost, reducing development time, improving product quality, saving energy, preventing or mitigating pollution and recycling waste. Various factors have been identified as the determinants of PIG and PIA. One of them is social capital. Therefore, the purpose of this paper is twofold: first, to analyze the effects of social capital on PIG and/or PIA, and second, to analyze whether the moderation of human capital strengthens/weakens this relationship.

A sample of 318 Pakistani chemical companies was collected for examining the hypotheses. Using hierarchical multiple regression, it relates to the effects of social capital and PIG and PIA; and moderation of human capital. The paper also discusses the theoretical and managerial implications.

The results confirm the hypotheses. The paper finds that social capital ambidextrously impacts on both PIG and PIA. However, this relationship strengthens when there is an interaction of human capital.

Social capital appears to be a powerful driver for generation and adoption of process innovation. Such innovation is a collaborative effort, with social capital assuming a central role. It follows that management would be well served by encouraging communication, flexible dissemination of information integration and sharing of knowledge.

The main value of this paper is in its analysis and testing of the relation of social capital and PIG and PIA. The majority of the literature underlines the paper’s seeking after social capital for product innovation. However, this topic has not been studied in depth and requires more attention, as processes are different and have different antecedents and outcomes.

In times of organizational change leaders often tell stories that justify publicly the directions in which organizations move. Such stories are always political in nature and often reflect the motives of the storyteller. We observe how leaders in high‐tech organizations use the story of technological determinism in organizational settings as a discursive practice through which they invoke the “inevitability” of technology to justify managerial decisions to the public. Rather than taking ownership of certain actions, managers are able to use this story to claim that certain organizational changes are inevitable, and to eliminate alternative stories. We examine this strategy as it appears in the public discourse produced during two mergers in the high‐tech and telecommunications industries occurring from 1998 to 2002: US West and Qwest, and AOL and TimeWarner. Finally, we demonstrate that the story of technological determinism performs discursive closure around each merger.

Presents a special issue, enlisting the help of the author’s students and colleagues, focusing on age, sex, colour and disability discrimination in America. Breaks the evidence down into manageable chunks, covering: age discrimination in the workplace; discrimination against African‐Americans; sex discrimination in the workplace; same sex sexual harassment; how to investigate and prove disability discrimination; sexual harassment in the military; when the main US job‐discrimination law applies to small companies; how to investigate and prove racial discrimination; developments concerning race discrimination in the workplace; developments concerning the Equal Pay Act; developments concerning discrimination against workers with HIV or AIDS; developments concerning discrimination based on refusal of family care leave; developments concerning discrimination against gay or lesbian employees; developments concerning discrimination based on colour; how to investigate and prove discrimination concerning based on colour; developments concerning the Equal Pay Act; using statistics in employment discrimination cases; race discrimination in the workplace; developments concerning gender discrimination in the workplace; discrimination in Japanese organizations in America; discrimination in the entertainment industry; discrimination in the utility industry; understanding and effectively managing national origin discrimination; how to investigate and prove hiring discrimination based on colour; and, finally, how to investigate sexual harassment in the workplace.

The purpose of this study is to measure the gap and compare the quality of services provided by the Central Library of the University of Tehran and Allameh Tabataba'i University and identify the components of service that need improvement in these libraries.

In this study, a descriptive survey method is used for data collection. The study sample contains 205 people selected out of 31,000 members of Tehran University and 100 people out of 15,000 members at Allameh Tabataba'i University. The LibQual tool is used to measure different levels of users' perceptions of library service quality.

Based on the findings of the study, the level of service received at the University of Tehran was higher than the minimum expected level, and at Allameh Tabataba'i University, the level of service received was lower than the minimum level of expected, which indicates users' satisfaction at this index at the University of Tehran and users' dissatisfaction at Allameh Tabataba'i University. In the index of information control and library as a place in Tehran University, the level of service received was higher than the minimum level and in Allameh Tabataba'i University, the level of service received was lower than the minimum level, which indicates the satisfaction of users in this index at the University of Tehran and users' dissatisfaction at Allameh Tabataba'i University.

Service quality, or quality of service, is the measurement and comparison of the size of service provided with users' expectations. The following principles illustrate the dimensions of service quality: Quality of service is much more difficult to measure than the quality of goods. The quality of service is based on users' expectations. Quality of service varies in status, meaning that the quality of a service is measured against the customer's initial expectations of that service (Parasuraman et al., 1985).

Being the first performance evaluation, community synchronization, economic justification, user satisfaction and customer orientation are the values of the present study.

A general description of a continuous (‐valued) logic is given, basic operations of the logic are defined, and some problems and particulars of their solutions are discussed. First, we define algebra of continuous logic and enumerate its basic unary, binary and ternary functions. All laws of continuous logic are compared with laws of discrete binary logic. We discuss how to enumerate all functions of continuous logic with specified number of variables and how to represent the functions in a standard form. Procedures of minimization of continuous logical functions and their decomposition into the functions with less clarity are exploited. The procedures are compared with their counterparts from binary logic. We also tackle problems of analysis and synthesis of continuous logical functions, and show that the problem of synthesis may not have a solution. Basics of differential and integral calculus are applied to continuous valued logic. We demonstrate that any continuous logical function has the points where a derivative does not exist. At the end of the paper we briefly discuss an incompleteness problem of continuous logic, application of continuous logic in mathematics, engineering and economy, give examples, draw a perspective of further development and supply extensive bibliography of Russian works in the field.

The recent trends of work and family issues have prompted a proliferation of research in the work-family study; however, evidence from the hospitality industry is limited. This paper aims to examine the relationships between the work-family interface on job satisfaction (JS) and family satisfaction (FS). Additionally, the authors have adopted person-centered perspectives to determine if gender affects the magnitude of these relationships.

Data were collected from 295 hospitality employees, and the hypotheses were tested using the partial least squares method of structural equation modeling. Other than assessing the path model’s explanatory power, the authors examined the model’s predictive power using PLSpredict to predict new cases.

The results supported the originating domain view where the domain in which work-family enrichment (WFE) or conflict originates would have the immediate effect. Simultaneously, the authors found empirical evidence demonstrating the complimentary transfer of resources from the family domain to the work domain, enriching an individual’s satisfaction level. Finally, multigroup analysis reveals that women displayed higher job dissatisfaction than men when facing work-family conflict.

To the best of the authors’ knowledge, this study is the first study that allows a better understanding of the effect of the COVID-19 pandemic on employees’ work-family dynamics. This is the first study relating WFE and conflict to matching-domain satisfaction in one model. By examining these constructs’ simultaneous pathways, the authors extend the body of knowledge by contrasting the source attribution perspective with the cross-domain theory of enrichment and conflict. Consequentially, the authors answer Premchandran and Priyadarshi’s (2020) call to examine work-family dynamics in different cultures on different genders.

Firms employ various forms of disclosure to demonstrate commitment to and involvement in sustainable supply chain management (SSCM) practices. This research provides guidance to firms employing framing strategies when communicating their SSCM with external stakeholders like consumers as part of their supply chain transparency efforts.

The authors employed a middle-range theorizing approach to understand the context of SSCM practices and mechanisms of variously framed communication methods to disclose sustainability information to consumers. The authors conducted two experiments in an e-waste recycling context, studying how sustainable information disclosed to consumers using attribute framing and goal framing can affect consumers' attitudes. The authors also examined the moderating role of consumers' environmental involvement.

Results suggest that when attribute framing is used, firms should avoid framing the attribute from a negative valence. When goal framing is used, messages with consequences stated as “avoid loss” yield the most substantial effect. Additionally, framing effects are more significant for consumers with higher-than-average environmental involvement.

The authors’ results contribute to the ongoing theorization of SSCM by providing contextual understanding of how to communicate sustainability information. Corroborating evidence from marketing, framing effects are found to be context specific, thereby elucidating the framing literature more fully to the SSCM context. The authors extend this literature by studying attribute framing and comparing the effectiveness of all possible goal framing combinations of valence and gain/loss perspective in the SSCM communication context.