Asian Journal on Quality: Volume 6 Issue 3
Table of contents
The Implementation of a Quality System in the Care Sector for Elderly and Handicapped People: A Swedish Case Study
Owe Anbacken, Su Mi Dahlgaard ParkThis paper presents the empirical research results conducted in a Swedish care organization for elderly and handicapped. The objective of the research was to empirically assess…
Return on Leadership
Anne Martensen, Lars GronholdtIt is generally accepted that leadership is the foundation for creation of a company’s business results. However, empirical evidence is lacking. This paper examines the…
Getting Emotional about Quality: Questioning and Elaborating the Satisfaction Concept
John Lilja, Hakan WiklundConsumption has generally become more fragmented, hedonic and individual specific, satisfying not only functional but also emotional needs. In parallel, customer satisfaction is…
Erratum
This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/15982688200500018. When citing the…
Developing a Data Model of Product Manufacturing Flow for an IC Packaging WIP System
Long‐Chin Lin, Wen‐Chin Chen, Chin‐Huang Sun, Chih‐Hung TsaiThe IC packaging industry heavily relies on shop floor information, necessitating the development of a model to flexibly define shop floor information and timely handle…
Boundless Technologies: Mind‐setting Value Creations
Rolf Kenneth Rolfsen, Kenneth Kongsvold, Kari Hovin Kjølle, Ståle KarlsenUtilization of information and communcation technologies is commonly accepted as important to value creation in the knowledge economy. Nevertheless, empirical findings from our…
A Study of Lean DFSS through the Creative Value Design
Kang Koon Lee, Sangbok Ree, Young H. ParkSix Sigma uses DMAIC (Define, Measure, Analyze, Improve, Control) methodology as the process of a solving problem. Enterprises already propelling Six Sigma successfully, such as…
Corporate Social Responsibility: A Survey of the Italian SA8000 Certified Companies
Salvatore La Rosa, Eva Lo FrancoToday’s society requires companies to act more and more effectively for the general good, by respecting human rights and the environment. Innovative and enlightened companies try…
An Evaluation of the Relationship between Origins of Corporate Competencies and Business Performance of Taiwan’s SMEs
Shiaw‐Wen Tien, Ming‐Lang Wang, Chih‐Hung TsaiThis study develops an exploratory model to evaluate the relationship between origins of corporate competencies and business performance, which targets small and medium‐sized…
Applying a Life‐Cycle Assessment to the Ultra Pure Water Process of Semiconductor Manufacturing
Shiaw‐Wen Tien, Yi‐Chan Chung, Chih‐Hung Tsai, Yung‐Kuang Yang, Min‐Chi WuA life‐cycle assessment (LCA) is based on the attention given to the environment protection and concerning the possible impact while producing, making, and consuming products. It…
An Empirical Analysis of ISO 9004:2000 Maturity in ISO 9001 Certified SMEs
W.G. Lewis, K.F. Pun, T.R.M. LallaThis paper empirically determines the extent to which ISO 9001 certified small and medium‐sized enterprises (SMEs) were able to attain the eight quality management princples on…
Manufacture of High Quality Musical Steel Drums in Trinidad and Tobago
Winston G. Lewis, Aaron O. Ameerali, Kit‐Fai PunThis paper explores innovative manufacturing processes, which can be used to manufacture the national musical instrument of Trinidad and Tobago, the Musical Steel Drum or Steel…