This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/15982688200500018. When citing the article, please cite: Kit Fai Pun, Ruel L.A. Ellis, Laverne Chan, (2005), “Development of a Quality Manual for a Research and Educational Centre: A Case Study”, Asian Journal on Quality, Vol. 6 Iss: 2, pp. 131 - 146.
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