Online Information Review: Volume 45 Issue 3

eWOM credibility: a comprehensive framework and literature review

Deepak Verma, Prem Prakash Dewani

The purpose of this paper is to provide a comprehensive review on electronic word-of-mouth (eWOM) credibility. Further, the authors propose a comprehensive and integrated model on…

Factors influencing tweet purposes and citizen engagement with municipal Twitter accounts

Jeffrey A. Stone, S. Hakan Can

The purpose of this paper is to determine the demographic, resource and internal competition factors that influence both the level of citizen engagement provided by municipal…

Can altmetric mentions predict later citations? A test of validity on data from ResearchGate and three social media platforms

Sumit Kumar Banshal, Vivek Kumar Singh, Pranab Kumar Muhuri

The main purpose of this study is to explore and validate the question “whether altmetric mentions can predict citations to scholarly articles”. The paper attempts to explore the…

Feel free to use my personal data: an experiment on disclosure behavior when shopping online

José Luis Gómez-Barroso

The goal of the article is twofold: to determine the effectiveness of monetary incentives for disclosing personal information and to confirm the existence of a “bite the bullet”…

The role social diversity plays in enhancing mental health literacy among the elderly

Tsahi Hayat, Ora Nakash, Sarah Abu Kaf, Michal Cohen

Mental health literacy (MHL) is the ability to understand health information originating from different sources. Little is known about ethnic differences in sources for health…

What makes people engage in civic activism on social media?

Hyehyun Hong, Yeuseung Kim

Given the profound impact of social media on civic activism, as demonstrated by the #BlackLivesMatter and #MeToo movements, the current study aimed to examine the factors that…

Users' affect and satisfaction in a privacy calculus context

Mohammad S. Najjar, Laila Dahabiyeh, Raed Salah Algharabat

Mobile device users are frequently faced with a decision to allow access to their personal information that resides on their devices in order to install mobile applications (apps…

Attitude change toward the Chinese during the US-China trade conflict: examining the roles of social media news sharing and perceived news feed performance

Nicky Chang Bi, Yanqin Lu, Louisa Ha, Peiqin Chen

Social media have become an increasingly important source for people to learn about politics and public affairs. The purpose of this study is to investigate the role of social…

What makes a helpful online review? Empirical evidence on the effects of review and reviewer characteristics

Lijuan Luo, Siqi Duan, Shanshan Shang, Yu Pan

The reviews submitted by users are the foundation of user-generated content (UGC) platforms. However, the rapid growth of users brings the problems of information overload and…

Beyond social media news use algorithms: how political discussion and network heterogeneity clarify incidental news exposure

Rebecca Scheffauer, Manuel Goyanes, Homero Gil de Zúñiga

Traditionally, most readers' news access and consumption were based on direct intentional news seeking behavior. However, in recent years the emergence and popularization of…