Performance Measurement and Metrics: Volume 5 Issue 3


The international journal of library assessment, value and impact

Table of contents

Impact and performance measurement in library services

David Curtis, Helen Dean

For libraries, best value began by making judgements about the quality of services and the processes that underpin their delivery to local people. The inspections and value‐added…


Impact and performance measurement in public library services in the UK

Bill Macnaught

The paper was presented as a response to Curtis's keynote address published immediately preceding. Bill Macnaught is Head of Cultural Development at Gateshead Council, UK, with…


Metrics and management: applying the results of the balanced scorecard

James Self

The paper reviews the balanced scorecard's first year of operation at the University of Virginia Library. It focuses on outcomes, offering answers to some basic questions. How…


Designing tools to fill the void: a case study in developing evaluation for reading promotion projects

Helen Greenwood, J. Eric Davies

The Library and Information Statistics Unit at Loughborough University (LISU) was recently commissioned to develop an evaluation toolkit for a project aimed at supporting the…


Evaluating the longitudinal impact of networked services in UK public libraries: the Longitude II project

Jenny Craven, Peter Brophy

The aim of the Longitude II project is to design and produce a web‐based toolkit which can be adopted by all UK public library authorities to evaluate the longitudinal impact of…

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  • Dr Frankie Wilson
  • Holt Zaugg