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Impact and performance measurement in public library services in the UK

Bill Macnaught (Head of Cultural Development at Gateshead Council, Gateshead, UK)

Performance Measurement and Metrics

ISSN: 1467-8047

Article publication date: 1 December 2004

Abstract

The paper was presented as a response to Curtis's keynote address published immediately preceding. Bill Macnaught is Head of Cultural Development at Gateshead Council, UK, with responsibility for public libraries. He contextualised Curtis's statements, with reference to the Gateshead experience.

Keywords

Citation

Macnaught, B. (2004), "Impact and performance measurement in public library services in the UK", Performance Measurement and Metrics, Vol. 5 No. 3, pp. 96-100. https://doi.org/10.1108/14678040410570102

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited