The paper was presented as a response to Curtis's keynote address published immediately preceding. Bill Macnaught is Head of Cultural Development at Gateshead Council, UK, with responsibility for public libraries. He contextualised Curtis's statements, with reference to the Gateshead experience.
Macnaught, B. (2004), "Impact and performance measurement in public library services in the UK", Performance Measurement and Metrics, Vol. 5 No. 3, pp. 96-100. https://doi.org/10.1108/14678040410570102
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