Performance Measurement and Metrics: Volume 4 Issue 2


The international journal of library assessment, value and impact

Table of contents

From values to metrics: implementation of the balanced scorecard at a university library

James Self

As part of an effort to develop a culture of assessment, the University of Virginia Library implemented the balanced scorecard in 2001. The adoption of the scorecard has forced…


A few countries measure impact and outcomes – most would like to measure at least something

Melita Ambro˘zič

The paper discusses theoretical and practical approaches to the problems of assessing library performance and especially of measuring outcomes in the developing world, i.e. the…


Evaluation, impact and outcomes – the JUBILEE project

Linda Banwell, Kathryn Ray, Graham Coulson, Debbie Proud

The paper is based on a presentation made at Northumbria Lite, the one‐day session held by the Northumbria Performance Measures Conference series team at IFLA in Glasgow, August…

Cover of Performance Measurement and Metrics



Online date, start – end:


Copyright Holder:

Emerald Publishing Limited

Open Access:



  • Dr Frankie Wilson
  • Holt Zaugg