The paper is based on a presentation made at Northumbria Lite, the one‐day session held by the Northumbria Performance Measures Conference series team at IFLA in Glasgow, August 2002, on the invitation of the IFLA Statistics and Library Theory and Research Roundtables. It has been supplemented with some up‐dated figures and graphs. Dr Linda Banwell, Director of the JUBILEE project, gave the presentation, which focuses on evaluation in JUBILEE, with specific reference to the derivation and representation of impact and outcomes for library services.
Banwell, L., Ray, K., Coulson, G. and Proud, D. (2003), "Evaluation, impact and outcomes – the JUBILEE project", Performance Measurement and Metrics, Vol. 4 No. 2, pp. 79-86. https://doi.org/10.1108/14678040310486918Download as .RIS
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