Performance Measurement and Metrics: Volume 2 Issue 2


The international journal of library assessment, value and impact

Table of contents

Assessing the quality of library and information services for United Kingdom health professionals and students: a comparison of the National Health Service and higher education approaches and the way forward

John Hewlett, Graham Walton

The paper examines the processes of evaluating the quality of two library and information services for health professionals in the UK: higher education (HE) health library and…


A user‐centred approach to the evaluation of a hybrid library project

Maureen Jackson

The Hybrid Library of the Future (HyLiFe) project was funded by the Joint Information Services Council (JISC) for higher education in the UK and it focused on the users of the…


Comparing performance of service points in public libraries

Clair Creaser

The paper examines the use that can be made of the statistics available to a very large English public library service. It describes a methodology that will identify benchmarks…

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Emerald Publishing Limited

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  • Dr Frankie Wilson
  • Holt Zaugg