Comparing performance of service points in public libraries

Abstract

The paper examines the use that can be made of the statistics available to a very large English public library service. It describes a methodology that will identify benchmarks and which could be used to extend examples of best practice available to the authority itself. Extensions of this methodology could be applied to other public library services.

Citation

Creaser, C. (2001), "Comparing performance of service points in public libraries", Performance Measurement and Metrics, Vol. 2 No. 2, pp. 109-135. https://doi.org/10.1108/EUM0000000007212