International Journal of Contemporary Hospitality Management: Volume 14 Issue 1

Employee induction in licensed retail organisations

Conrad Lashley, Warwick Best

The process whereby new recruits are brought into the firm is an important element of human resource management practice. If done well, it can help to retain the new employee and…

Evaluating the return from management development programmes: individual returns versus organizational benefits

Debra Adams, Catherine Waddle

Reviews the work published over the last ten years on the subject of the evaluation of individual and organizational learning. The emerging arguments are based on the proposition…

Virtual tutoring in hospitality – a “learnt system” of professional practice

Joseph Bray

This paper reflects on the experiences gained through developing a partnership with the International Management Centres Association to deliver action learning programmes in a…

Space revenue and valuation models in retailing and hotels

Paul Mitchell, Hadyn Ingram

Considers a number of analytical theoretical frameworks used in retailing to assess space, benchmark performance and determine property market value. Compares the nature of the…

The use of enchantment in wine and dining

Leif Aune

This article is about wine, dining and enchantment. The purpose is to show how the wine and food‐service industries use theories of enchantment to sell their products in a…

Tourism policy implementation in mainland China: an enterprise perspective

Qiu Hanqin Zhang, King Chong, C.L. Jenkins

Examines tourism policy implementation in Chinese tourism enterprises. In general, all tourism enterprises indicated that economic‐oriented tourism policies implemented promoted…

General manager turnover and root causes

Kemal Birdir

This study was conducted to examine hotel and holiday village general managers’ (GMs’) turnover and to identify root causes of GM turnover. GMs who were serving five‐star hotels…

Elizabeth I CEO: Strategic Lessons from The Leader Who Built an Empire

Hadyn Ingram

Public House and Beverage Management: Key Principles and Issues

Hadyn Ingram