International Journal of Contemporary Hospitality Management: Volume 12 Issue 1

The hotel financial manager – challenges for the future

Cathy Burgess

Recent reports focussing on the future of the global hospitality industry have identified that the key issues for management include the impact of new technology, a lack of…

Consumer research in the restaurant environment. Part 3: analysis, findings and conclusions

Jakia Kivela, Robert Inbakaran, John Reece

In the preceding article “Consumer research in the restaurant environment, Part 2”, the operationalisation of the theoretical model of dining satisfaction and return patronage …

Just‐in‐time education: tools for hospitality managers of the future?

Wonae Cho, Claire D. Schmelzer

A conceptual model that incorporates critical thinking, collaborative learning, and just‐in‐time education is presented for use in the hospitality industry. The theory and…

Fires in hotel rooms and scenario predictions

Diane Roberts, Daniel Hin‐Wing Chan

Contributes towards the research into the potential dangers of unprotected hotel rooms by highlighting the incidence, and cause, of some major hotel fires in Asia and USA…

Exploring Chinese cultural influences and hospitality marketing relationships

David Gilbert, Jenny Tsao

Marketing has always been recognised as an economic activity involving the exchange of goods and services. Only in recent years have socio‐cultural influences been identified…

A structural analysis of hotel sector loyalty programmes

Adrian Palmer, Una McMahon‐Beattie, Rosalind Beggs

Analyses the variety of loyalty programmes that exist within the UK corporate hotel sector. A literature review leads to the proposition that in order to be cost‐effective in…

International labor markets and the migration of labor forces as an alternative solution for labor shortages in the hospitality industry

Jeong‐Gil Choi, Robert H. Woods, Suzanne K. Murrmann

The hospitality industry attracts a wide variety of workers from a number of different labor markets. Since the world is growing smaller with advanced technologies, finding…

International hotel manager

Chandana Jayawardena

Compares the role of an international hotel manager to the role of a main performer of a stage show. Summarizes the basic management concepts and emphasizes the importance of key…

Approaching managerial ethical standards in Croatia’s hotel industry

John Fox

Good managerial ethical standards are important and necessary in the hospitality industry. The costs of a poor ethical environment are high. Employee attitude surveys were…

Contract catering: the skills required for the next millennium

Mervyn D.J. Wilson, Anna E. Murray, Margaret A. Black

In recent times the contract catering sector of the hospitality industry has grown substantially in size and scope. However, there have been few management studies carried out…

Accommodation Management: Perspectives for the International Hotel Industry

Hadyn Ingram