Work Study: Volume 42 Issue 6

New developments in TQM

Russell Johnson, Brian H. Kleiner

Discusses recent developments and innovations in total qualitymanagement (TQM). Defines and outlines principles of TQM as advanced byleading management theorists and looks at the…

Lame ducks and prodigals

E. Arthur Jennings

Claims that modern management always gives help and encouragementto the less able brethren, while ignoring the ones who keep productivityhigh. Advises managers to refrain from…

Office productivity

Barrie Daniels

Considers the application of ′work study′ processes –typically used to analyse factory work‐to office environments.Recommends the basic procedure of method study and proposes a…

Revisiting scientific management

R.P. Mohanty

Proposes to clarify the concepts and principles of scientificmanagement. Suggests reasons for using scientific management techniquesand presents a number of guidelines for it…

Mentoring

Ken Gregson

Suggests that the growth of mentoring is a result of a generalshift in education and – from theoretical study and examination tocompetency‐based learning and assessment. Offers…

Desktop conferencing

Anna Baines

Reviews the advantages and disadvantages of various forms ofdesktop conferencing: telephone conferencing, audio conferencing,computer conferencing, desktop computer conferencing…