New developments in TQM

Abstract

Discusses recent developments and innovations in total quality management (TQM). Defines and outlines principles of TQM as advanced by leading management theorists and looks at the role of process variation. Examines why TQM has been adopted in the Aerospace and Defence Industries and how they have defined the practice. Finally, looks at the application and results of TQM implementation at one aerospace company.

Citation

Johnson, R. and Kleiner, B.H. (1993), "New developments in TQM", Work Study, Vol. 42 No. 6, pp. 5-9. https://doi.org/10.1108/EUM0000000002708