Assessing perceived service quality of casual‐wear chain stores
Journal of Fashion Marketing and Management
ISSN: 1361-2026
Article publication date: 1 January 1996
Abstract
This study attempted to explore the development of an industry‐specific, quantitative instrument for assessing the customer‐perceived service quality level of casual‐wear chain stores. It was the wish of the authors that this alternative approach would supplement existing generic measure instruments for assessing service quality when used in fashion retailing. Applications of the proposed instrument in fashion retailing were also discussed.
Keywords
Citation
Leung, C. and Wai‐yin Fung, M. (1996), "Assessing perceived service quality of casual‐wear chain stores", Journal of Fashion Marketing and Management, Vol. 1 No. 1, pp. 26-41. https://doi.org/10.1108/eb022488
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited