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TQM in Tertiary Education

Ian W. Saunders (Bond University, Queensland, Australia)
Michael Walker (Queensland University of Technology, Australia)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Publication date: 1 May 1991

Abstract

Total Quality Management (TQM) has achieved some success as a philosophy of management in manufacturing industry. The differences between the manufacturing situation and that of tertiary education are examined to identify the similarities and differences and highlight the likely difficulties in implementing TQM in tertiary education. It is concluded that, while there are substantial differences from a manufacturing situation, where TQM has achieved its most conspicuous successes, the differences work as much in favour of the success of TQM as against it.

Keywords

Citation

Saunders, I.W. and Walker, M. (1991), "TQM in Tertiary Education", International Journal of Quality & Reliability Management, Vol. 8 No. 5, pp. 91-102. https://doi.org/10.1108/eb002922

Publisher

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MCB UP Ltd

Copyright © 1991, MCB UP Limited