International Journal of Quality & Reliability Management
Issue(s) available: 318 – From Volume: 1 Issue: 1, to Volume: 40 Issue: 6
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Volume 31
Volume 30
Volume 29
Volume 28
Volume 27
Volume 26
Volume 25
Volume 24
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Volume 22
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Volume 20
Volume 19
Volume 18
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Volume 14
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Volume 10
Measuring human IT agility and firms' digitalization using POSET: evidence from Italy
Michele Rubino, Filomena Maggino, Margaret AntonicelliThe aim of this study is to provide a detailed picture of the digitalization propensity and human IT agility of Italian SMEs, verifying whether companies are pursuing…
The secret ingredient? Uncovering the effect of organizational culture on quality management: a literature review
Rocco Palumbo, Alexander DouglasAlthough the debate about the interplay between quality management and organizational culture is long established, extant knowledge about their link is not consistent…
Modeling enablers of agility of healthcare organizations
Anupama PrasharThis purpose of the study is to investigate enablers of building agility capabilities in healthcare organisations in developing countries. The key research questions are…
The effectiveness of the implementation of ISO 9001 on SMEs performance: the case of an emerging economy
Mohammed Awad Alshahrani, Khalid Sami HusainThe study seeks to examine the effectiveness of implementing the ISO 9001 quality management system (QMS) on small and medium enterprises (SMEs) performance in Saudi…
A hybrid framework for fleet management with quality concerns: a case for the food industry
Naila Fares, Jaime Lloret, Vikas Kumar, Guilherme F. Frederico, Oulaid KamachThe purpose of the study is to propose a framework for fleet management and make suitable distribution solution choices in the food industry.
The impact of maritime service quality on employee satisfaction by seafarers rank: evidence from a global survey grounded on ERG theory
Angelos Pantouvakis, Ilias Vlachos, Dionysios PolemisThis study aims to reveal the constituents of seafaring service quality (physical and social environment) and their effects on seafarer employee satisfaction (job…
A combined QFD-AHP decision-making tool for the investigation and improvement of e-banking usage
George Paltayian, Andreas Georgiou, Katerina GotzamaniThis paper presents a decision-making framework for e-banking operations, based on the Quality Function Deployment and the Analytic Hierarchy Process. The main research…
Organizational maturity models: the leading research fields and opportunities for further studies
Aneta Kucińska-Landwójtowicz, Izabela Dagmara Czabak-Górska, Pedro Domingues, Paulo Sampaio, Carolina Ferradaz de CarvalhoThe aim of the article is to determine research areas and to recognize the current direction in the development of maturity models, to indicate the key areas of…
Optimization the reliability of emergency safety barriers based on the subjective safety analysis and evidential reasoning theory. Case study
Daas Samia, Innal FaresThis study aims to improve the reliability of emergency safety barriers by using the subjective safety analysis based on evidential reasoning theory in order to develop on…
TRIZ inventive principle in healthcare quality and innovation development
Suebsakul Tonjang, Natcha ThawesaengskulthaiThis research aimed to create inventive principles in managing quality and innovation systems that can be used as a guide for the development of effective innovation…
Generalized new exponentially weighted moving average control charts (NEWMA) for monitoring process dispersion
Ganiyu Ayodele Ajibade, Jimoh Olawale Ajadi, Olusola John Kuboye, Ekele AlihThis work aims to focuse on improving the performance of the new exponentially weighted moving average (NEWMA) scheme for monitoring process dispersion. The authors use…
The effect of safety climate in workplaces on productive organizational energy of employees: a research in textile industry
Derya Çevi̇k Taşdemi̇r, Güfte Caner Akin, Yakup DurmazThe aim of this study is to reveal the effects of “safety climate” on “productive organizational energy”, based on the idea that higher energy and productivity will be…
Performance measurement model for technical universities – case study
Aneta Kucińska-Landwójtowicz, Izabela Dagmara Czabak-Górska, Marcin Lorenc, Pedro Domingues, Paulo SampaioThe main purpose of this paper is twofold: to present a proposal for a model of educational quality management system within a process approach context for technical…
Some inferences on a mixture of exponential and Rayleigh distributions based on fuzzy data
Ashlyn Maria Mathai, Mahesh KumarIn this paper, a mixture of exponential and Rayleigh distributions in the proportions α and 1 − α and all the parameters in the mixture distribution are estimated based on…
Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce
Alessandro Silva de Oliveira, Gustavo Quiroga Souki, Dirceu da Silva, Matheus Alberto Rodrigues Silva, Francisco de Assis da Silva MedeirosE-commerce platforms offer service guarantees (SGs) to improve consumers’ perceived quality and satisfaction. This survey aimed to test the direct and indirect effects of…
Adopting quality management (QM) principles in managing facilities management service delivery
Nik Elyna Myeda, Shirley Jin Lin Chua, Nur Syafiqatul AqillahThis paper aims to assess the quality management (QM) principles in facilities management (FM) service delivery for office buildings. This is to create a quality culture…
Assessing the uptake of Industry 4.0 technologies: barriers to their adoption and impact on quality management aspects
Iker Laskurain-Iturbe, German Arana-Landin, Beñat Landeta-Manzano, Ruben Jimenez-RedalIndustry 4.0 technologies have the potential to improve the quality management performance of industrial companies. The paper analyses the influence of Industry 4.0…
On quality and complexity: non-conformance failures, management perspectives and learning outcomes on a highways megaproject
Gavin Ford, Jonathan Gosling, Mohamed NaimThe construction industry continues to struggle to deliver a right first time culture, seeking a panacea for improvement whilst maintaining project milestones. Complex…
A model of health-related quality of life during COVID-19 pandemic: the role of food customer loyalty and affordability
Sik Sumaedi, Sumardjo Sumardjo, Amiruddin Saleh, Agus Fanar SyukriThis research aims to test the simultaneous effects of the perceived threat of COVID-19, e-health literacy, e-health access barrier, loyalty toward healthy foods in…
Multi-response optimization for a low-cost multi-dimpling process
Govind Waghmare, Rachayya Rudramuni ArakerimathThis study aims to identify the significant factors of the multi-dimpling process, determine the most influential parameters of multi-dimpling to increase the dimple sheet…
An optimal software enhancement and customer growth model: a control-theoretic approach
Sujit K. Pradhan, Anil Kumar, Vijay KumarRecently, the popularity of software has grown significantly in the market. Enhancement of software is needed to decrease the burden of getting high-quality and reliable…
An Industry 4.0 readiness model for new technology exploitation
Iman Ansari, Masoud Barati, Mohammad Reza Sadeghi Moghadam, Morteza GhobakhlooConsidering the importance and the broad applications of the Fourth Industrial Revolution in various organizations and industries and enjoying the many benefits of this…
Designing a short-term training course curriculum using the quality function deployment (QFD)
Jaydip Kanango, Ashutosh Bhatnagar, Ravikant Gupta, Vikas KashyapThis research has been taken up by the human resource center of organization X, for designing a curriculum for a training course named “Basic Computer Application”, by…
Maintenance policies considering degradation and cost processes for a multi-component system
Jiaqi Yin, Shaomin Wu, Virginia SpieglerThis paper models the deterioration process of a multi-component system. Each deterioration process is modelled by the Wiener process. The purposes of this paper are to…
The impact of TQM and green innovation on corporate sustainability: the mediating role of green supply chain management
Hamdi Makhlouf, Nejmeddine Chatti, Lassaad LakhalThis empirical study aims to investigate the direct and indirect effects among total quality management (TQM), green innovation (GI), corporate sustainability (CS) and…
Impact of code smells on software development environments: a study based on ENTROPY-CODAS method
Adarsh Anand, Priyanka Gupta, Yoshinobu Tamura, Ljubisa PapicThe relationship between the various existing smell taxonomies and the smell impacting factors has been established. The ideology is to identify the most critical smell…
Development, validation and verification of innovative integrated Kaizen philosophy (CI) framework and its implementation procedure for enhancing manufacturing industries sustainable competitiveness
Haftu Hailu Berhe, Hailekiros Sibhato Gebremichael, Kinfe Tsegay BeyeneExisting conceptual, empirical and case studies evidence suggests that manufacturing industries find the joint implementation of Kaizen philosophy initiatives. However…
Signature reliability scrutiny of domestic refrigerator
Sadiya Naaz, Mangey Ram, Akshay KumarThe purpose of this paper is to evaluate the reliability and structure function of refrigeration complex system consisted of four components in complex manner.
Estimation and prediction in generalized half logistic lifetime model using hybrid censored data
Sakshi Soni, Ashish Kumar Shukla, Kapil KumarThis article aims to develop procedures for estimation and prediction in case of Type-I hybrid censored samples drawn from a two-parameter generalized half-logistic…
Warranty costs analysis under accelerated life test for power Ishita distribution with type-I censored data
Intekhab Alam, Ahteshamul Haq, Lalit Kumar Sharma, Sumit Sharma, RitikaIn this paper, the authors design accelerated life test and provide its application in the field of accelerated life test. The authors use maximum likelihood estimation…
The influence of service innovation on police performance: an empirical investigation
Sultan Bin Abdulla Alnuaimi, Abdulla Awadh AbdulhabibMany organisations attempt to improve their performance through innovation but innovative activities exert an undefined influence on police performance. Furthermore…
Defect reduction using DMAIC and Lean Six Sigma: a case study in a manufacturing car parts supplier
Giovanni Cláudio Pinto Condé, Pedro Carlos Oprime, Marcio Lopes Pimenta, Juliano Endrigo Sordan, Carlos Renato BuenoCompetitive pressures force companies to seek solutions to eliminate wastes while improving product quality. Lean Six Sigma (LSS) has been considered one of the most…
Sustainable maintenance planning in the petroleum industry: an application of system dynamics approach
Mahnaz Hosseinzadeh, Marzieh Samadi Foroushani, Hakim Ghayem, Mohammad Reza MehreganWhile the petroleum industry remains to be the main source of energy in the world, it is responsible for a large amount of resource consumption, environmental emission and…
Measuring QSR service quality on behavioral intentions of gen Z customers using QUICKSERV–mediating effect of service value and satisfaction
Pratik Ghosh, Deepika Jhamb, Rahul DhimanThe aim of the paper is to measure the service quality, satisfaction, service value and behavioral intentions of Gen Z in leading global Quick Service Restaurants (QSRs…
Dynamic coal blending under sustainability concerns: a case study from the Indian steel industry
Md Tanweer Ahmad, Mohammad Firouz, Nishit Kumar SrivastavaIncreasing scarcity of natural resources and the adverse effects of unsustainable practices call for more and more efficient management strategies in the energy industry…
Smart technologies for collection and classification of electronic waste
Erhan Ada, Halil Kemal Ilter, Muhittin Sagnak, Yigit KazancogluThe main aim of this study is to understand the role of smart technologies and show the rankings of various smart technologies in collection and classification of…
Demystifying the eighth lean waste: a knowledge waste scale
Leander Luiz Klein, Kelmara Mendes Vieira, Anabela Carvalho Alves, Matheus PissuttiSince few studies have explored and advanced on the development of measures of knowledge waste, the purpose of this paper is to develop and validate a scale for measuring…
Enriching healthcare service quality by leveraging service experiences in Indian private hospitals: application of fuzzy-AHP approach
Shubham Senapati, Rajeev Kumar PandaOver the years, despite the best efforts to evaluate service quality through multiple techniques, the connotation between service deliverance and consumer expectation…
Experiencing defects: the moderating role of severity and warranty coverage on quality perceptions
Giuseppe Catenazzo, Marcel PaulssenThis study investigates two moderators of the effects of manufacturers' recovery efforts following a product defect on customers' perceptions of product quality: the…
A continuous improvement implementation framework for manufacturing companies: a Delphi study-based approach for development and validation
Richard Scott McLean, Jiju Antony, Jose Arturo Garza-Reyes, Ashutosh SamadhiyaDue to the absence of industry and region-specific implementation guides, change efforts, in particular continuous improvement implementations, continue to report high…
Optimal time for management review during testing process: an approach using S-curve two-dimensional software reliability growth model
Vibha Verma, Sameer Anand, Anu Gupta AggarwalThe software development team reviews the testing phase to assess if the reliability growth of software is as per plan and requirement and gives suggestions for…
Dynamic evaluation of a post-pandemic agricultural traceability system, based on the HFLTS-DEMATEL method
Xie Hui, Zhang KexinDue to consumption changes in the post-pandemic era, the production safety of agricultural products is affecting global consumers. This paper constructs an evaluation…
Economic–statistical design of Bayesian X‾ control chart based on the predictive distribution
Razieh Seirani, Mohsen Torabian, Mohammad Hassan Behzadi, Asghar SeifThe purpose of this paper is to present an economic–statistical design (ESD) for the Bayesian
Similarity assessment and model migration for measurement processes
Meike Huber, Dhruv Agarwal, Robert H. SchmittThe determination of the measurement uncertainty is relevant for all measurement processes. In production engineering, the measurement uncertainty needs to be known to…
Integration of multi-criteria decision-making approaches adapted for quality function deployment: an analytical literature review and future research agenda
Ahmad Hariri, Pedro Domingues, Paulo SampaioThis paper aims to classify journal papers in the context of hybrid quality function deployment QFD and multi-criteria decision-making (MCDM) methods published during 2004–2021.
The importance of service design and information and analysis in enhancing organizational performance through a mechanism of organizational excellence in public sector organizations
Hassan Saleh Al-Dhaafri, Mohammed Saleh AlosaniThe study aims to examine the joint effect of service design (SD), information and analysis (IA) and organizational performance through the mechanism of organizational excellence.
Which antecedents contribute most to the loyal behaviour of online second-hand market shoppers?
Josep Llach, Neus Vila-Brunet, Alba ManresaIn the last 15 years, online sales of second-hand products have grown substantially due to changes in the economy, increasing interest in sustainability and the new…
Double-objective economic statistical design of (X ‾) control chart using Linex loss function
Salimeh Sadat Aghili, Mohsen Torabian, Mohammad Hassan Behzadi, Asghar SeifThe purpose of this paper is to develop a double-objective economic statistical design (ESD) of (
Mobile payment service quality: a new approach for continuance intention
Rawa Hijazi, Ajayeb Abu Daabes, Mohammed Iqbal Al-AjlouniThis paper assesses the continuance intention (CI) for mobile-based payment (M-payment) services following the COVID-19 pandemic by combining the self-efficacy construct…
The quality of servitization in project-oriented organizations
Saad Zighan, David Bamford, Iain Reid, Ahmed EL-QasemThis study examines the criteria for evaluating the quality of servitization and the factors influencing the project–service system's success.
Quality improvement of long oil alkyd (LOA) resin requirements in the formulation of Hi-gloss paints
Joseph Myoka James, Ismail W. R. TaifaThis research aimed at lowering the non-volatile matter (NVM) of long oil alkyd (LOA) resin to meet the resin requirements in producing Hi-gloss paints. The research also…
A bibliometric analysis of IJQRM journal (2002–2022)
Navjit Singh, Akriti Gupta, Bharti KapurThe purpose of this study is to explore the trends in publications made to International Journal of Quality and Reliability Management (IJQRM) for time period ranging from…
A fuzzy QFD approach to prioritize capabilities and enablers of organizational agility based on its drivers: a case study
Marzieh Abbaszadeh, Hadi Shirouyehzad, Milad AsadpourThe purpose of this paper is to present a fuzzy Quality Function Deployment (QFD)-based approach for identifying and prioritizing organizational agility (OA) capabilities…
An artificial intelligent manufacturing process for high-quality low-cost production
Noha M. Hassan, Ameera Hamdan, Farah Shahin, Rowaida Abdelmaksoud, Thurya BitarTo avoid the high cost of poor quality (COPQ), there is a constant need for minimizing the formation of defects during manufacturing through defect detection and process…
Analytical modeling of quality parameters in casting process – learning-based approach
Janak Suthar, Jinil Persis, Ruchita GuptaFoundry produces cast metal components and parts for various industries and drives manufacturing excellence all over the world. Assuring quality of these components and…
Auto-encoder-based algorithm for the selection of key characteristics for products to reduce inspection efforts
Jonathan S. Greipel, Regina M. Frank, Meike Huber, Ansgar Steland, Robert H. SchmittTo ensure product quality within a manufacturing process, inspection processes are indispensable. One task of inspection planning is the selection of inspection…
The readiness of manufacturing industries to transit to Quality 4.0
Deusdedith Pastory Maganga, Ismail W.R. TaifaThis research provides the essential aspects of the transition from traditional quality methods like total quality management, quality assurance and quality control to a…
Destination quality, fantasy experience and revisit intention: a study on domestic honeymoon tourism
Pankaj Kumar, Pardeep Ahlawat, Vaibhav Aggarwal, Parveen Kumar, Navdeep BhoriaThis study examines how domestic honeymoon destination quality contributes to achieving honeymooners' fantasy experience and how fantasy experience impacts honeymooners'…
Performance analysis of Pythagorean fuzzy entropy and distance measures in selecting software reliability growth models using TOPSIS framework
H.D. Arora, Anjali NaithaniThe purpose of this paper is to create a numerical technique to tackle the challenge of selecting software reliability growth models (SRGMs).
A mathematical framework for estimating prototyping cost considering transition of quality states under Markovian setting
Mohit Goswami, M. Ramkumar, Yash DaultaniThis research aims to aid product development managers to estimate the expected cost associated with the development of cost-intensive physical prototypes considering…
QMS external quality auditors’ competency requirements: perspectives from accredited certification bodies in Malaysia
Roslina Ab Wahid, Peck-Leong TanThe purpose of the study is to identify the perceived lack of certain core knowledge, skills and attributes in external quality auditors (EQAs) that contributes to an…
Maintenance 4.0: implementation challenges and its analysis
Ajith Tom James, Girish Kumar, Adnan Qayyum Khan, Mohammad AsjadThe purpose of this paper is to identify and analyze the challenges associated with the implementation of the concept of Maintenance 4.0 in industries.
On the economic design of optimal sampling plan under accelerated life test setting
Jimut Bahan Chakrabarty, Soumya Roy, Shovan ChowdhuryIn order to reduce avoidably lengthy duration required to test highly reliable products under usage stress, accelerated life test sampling plans (ALTSPs) are employed…
Supply chain quality management 4.0: conceptual and maturity frameworks
Loan Thi Cam Bui, Maria Carvalho, Hai Thanh Pham, Tram Thi Bich Nguyen, An Thi Binh Duong, Huy Truong QuangThe research objective is rooted in the principle of providing new insights and a collective perspective regarded as Supply Chain Quality Management 4.0 (SCQM4.0), an…
ISSN:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony
Further Information
