International Journal of Quality & Reliability Management
Issue(s) available: 320 – From Volume: 1 Issue: 1, to Volume: 40 Issue: 8
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Volume 25
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Volume 10
Reliability characteristics of COVID-19 death rate using generalized progressive hybrid censored data
Irfan Mohd, Anup Kumar SharmaA progressive hybrid censoring scheme (PHCS) becomes impractical for ensuring dependable outcomes when there is a low likelihood of encountering a small number of failures prior…
The effect of relational investments on supply chain quality integration: protection or constraint of legal bonds?
Faheem Akhtar, Qianwen Wang, Baofeng HuoThis study examines the effect of relational investments (e.g. supplier involvement and commitment, customer involvement and commitment) on supply chain quality integration (e.g…
Investigation of system transient availability under imperfect maintenance
Suzan Alaswad, Sinan SalmanWhile steady-state analysis is useful, it does not consider the inherent transient characteristics of repairable systems' behavior, especially in systems that have relatively…
Cost optimization of acceptance sampling plan in a fuzzy supply chain environment
Julia T. Thomas, Mahesh KumarThe purpose of the paper is set to minimize the total cost of a manufacturing system when an acceptance sampling plan (ASP) is carried out in a fuzzy environment.
Measuring customer satisfaction in electronic commerce: the impact of e-service quality and user experience
Xenia J. Mamakou, Panagiotis Zaharias, Maria MilesiThe purpose of this study is to explore the interplay between electronic service quality, user experience (UX) and overall customer satisfaction. Additionally, it aims to assess…
An optimal organizational excellence model for the public sector
Mohammad Hossein Rahmati, Mohammad Reza JalilvandCurrent models of organizational excellence are appropriate for the private organizations. It is evident that if an appropriate model is not adopted, the process of excellence in…
Identification and prioritization of the factors influencing blockchain adoption in the banking sector: integrating fuzzy AHP with TOE framework
Tanveer Kajla, Kirti Sood, Sanjay Gupta, Sahil Raj, Harpreet SinghThe objective of this research is to identify and prioritize the critical factors that influence the adoption of blockchain technology within the banking sector.
Prioritizing customer requirements for men’s denim jeans through factor analysis and fuzzy analytic hierarchy process
Berihun Bizuneh, Tesfu KifleThe main purpose of this paper is to identify, screen and prioritize customer requirements (CRs) for men’s denim jeans. Moreover, the effect of demographic factors on the primary…
Use and acceptance of crypto currencies in India: an evaluation of block chain application in financial sector using PLS SEM and ANN approach
Niraj Mishra, Praveen Srivastava, Satyajit Mahato, Shradha ShivaniThis paper aims to create and evaluate a model for cryptocurrency adoption by investigating how age, education, and gender impact Behavioural Intention. A hybrid approach that…
The perceived quality of green buildings: from a review of occupant satisfaction towards a conceptual framework
Fahriye Hilal Halicioglu, Kubra GurelMost of the emphasis in the green building literature on the green performance of buildings has been on optimizing energy and resource efficiency. Admittedly, from the perspective…
Modelling the barriers to blockchain implementation in human resource function
Alpana Agarwal, Komal Kapoor, Sandeep WaliaThe aim of this paper is to explore and analyse the challenges in effective implementation of blockchain by human resource management (HRM) functions. This paper also aims to…
An empirical study on Lean and its impact on sustainability in services
Fabiane Letícia Lizarelli, Ayon Chakraborty, Jiju Antony, Sandy Furterer, Maher Maalouf, Matheus Borges CarneiroLean implementation has become popular over the past three decades in the industry and is becoming more prevalent in, service organizations. The objective of this study is to…
Operational excellence of the steel industry using the Lean Six Sigma approach: a case study
Kumar Srinivasan, Parikshit Sarulkar, Vineet Kumar YadavThis article aims to focus on implementing Lean Six Sigma (LSS) in steel manufacturing to enhance productivity and quality in the galvanizing process line. In recent trends…
A bibliometric and content analysis discourse on business application of blockchain technology
Ajay Chandel, Neeraj Bhanot, Rahul SharmaThe article aims to provide a bibliometric and content analysis of the business application of blockchain technology.
The factors obstructing the blockchain adoption in supply chain finance: a hybrid fuzzy DELPHI-AHP-DEMATEL approach
P.S. Biswa Bhusan Sahoo, Vikas ThakurSupply chain finance (SCF) is an advanced financing solution for medium and small organizations. However, due to its nascent stage, SCF is still struggling with its application in…
The design of the mixed repetitive sampling plans based on the Cpk index
Rafaela Aparecida Mendonça Marques, Aline Cristina Maciel, Antonio Fernando Branco Costa, Kleber Roberto da Silva SantosThis study investigates the repetitive mixed sampling (MRS) plan based on the Cpk index that was proposed by Aslam et al. (2013a). They were the first to study the MRS plan, but…
A new quality measure for acceptance and payment with a QC/QA performance specification using Bayesian updating
James L. Sullivan, David Novak, Eric Hernandez, Nick Van Den BergThis paper introduces a novel quality measure, the percent-within-distribution, or PWD, for acceptance and payment in a quality control/quality assurance (QC/QA) performance…
A hierarchical complementary Lean-Green model and its impact on operational performance of manufacturing organisations
Tinotenda Machingura, Olufemi Adetunji, Catherine MawareThis research aims to examine the complementary impact of Lean Manufacturing (LM) and Green Manufacturing (GM) on operational and environmental performance.
A convolutional neural network to identify the change point of a multistage process profile with cascade property
Karim Atashgar, Mahnaz BoushWhen a process experiences an out-of-control condition, identification of the change point is capable of leading practitioners to an effective root cause analysis. The change…
An adaptable end-to-end maintenance performance diagnostic framework
Jingrui Ge, Kristoffer Vandrup Sigsgaard, Bjørn Sørskot Andersen, Niels Henrik Mortensen, Julie Krogh Agergaard, Kasper Barslund HansenThis paper proposes a progressive, multi-level framework for diagnosing maintenance performance: rapid performance health checks of key performance for different equipment groups…
The mediating role of occupational stress: a missing link between organisational intelligence traits and digital government service quality
Subashini Ramakrishnan, Meng Seng Wong, Myint Moe Chit, Dilip S. MutumThis paper aims to examine the mediating role of occupational stress in addressing the missing gap between organisational intelligence (OI) traits and digital government service…
Leveraging product quality and price for attainment of the manufacturer's economic objectives
Mohit Goswami, Yash Daultani, M. RamkumarThis paper analytically models and numerically investigates two operating levers, namely optimization of product price and optimization of product quality in the context of a…
Implementing Lean Six Sigma in financial services: the effect of motivations, selected methods and challenges on LSS program- and organizational performance
Abhishek Vashishth, Bart Alex Lameijer, Ayon Chakraborty, Jiju Antony, Jürgen MoormannThe purpose of this paper is to contribute to the limited body of empirical knowledge on the impact of Lean Six Sigma (LSS) program implementations on organizational performance…
Healthcare service quality and patient satisfaction: a conceptual framework
Javed Ali, Ahmad Jusoh, Norhalimah Idris, Khalil Md NorThe current study aims at developing a conceptual framework containing original dimensions of SERVQUAL and adding two modified dimensions: patient safety and medical…
Implementation of lean manufacturing practices and six-sigma among Malaysian manufacturing SMEs: intention to implement IR 4.0 technologies
Afeez Kayode Ibikunle, Mohamad Farizal Rajemi, Fadhilah Mohd ZahariIn this paper, the implementation of lean manufacturing and six sigma practices among Malaysian manufacturing SMEs toward achieving sustainable performance was investigated…
Risk-based reliability assessment and testing stop time based software system modeling
Priyanka Gupta, Adarsh Anand, Yoshinobu Tamura, Mangey RamThe ideology of this article is to study the performance concerns of SDN Controllers, with the help of developed SRGM and thereby obtain its optimal testing duration. The effect…
The strategic fit between strategic purchasing and purchasing involvement: the moderating role of leadership styles
Loay Salhieh, Ala'a Mehiar, Ismail Abushaikha, Hendrik Reefke, Loay Bani-IsmailThe aim of this study is to investigate and examine the impact of strategic purchasing practices (SPP) on strategic-fit (SF) by analyzing the influence of SPP on purchasing…
Investigating the performance of quality management practices induced by top management commitment and Kaizen initiatives: evidence from Jordanian public hospitals in the aftermath of COVID-19
Mohammad A.K. Alsmairat, Jamal El Baz, Noor Al-Ma'aitahThis study investigates the effects of top management commitment (TMC) and Kaizen on quality management practices (QMP) and how the latter influence the performance of Jordanian…
Enhancing the website usage using process mining
Chetna Choudhary, Deepti Mehrotra, Avinash K. ShrivastavaAs the number of web applications is increasing day by day web mining acts as an important tool to extract useful information from weblogs and analyse them according to the…
Performance evaluation of bagasse-based cogeneration power generation plant utilizing IFLT, IF-FMEA and IF-TOPSIS approaches
Dinesh Kumar Kushwaha, Dilbagh Panchal, Anish SachdevaTo meet energy demand and tackle the challenges posed by global warming, Bagasse-based Cogeneration Power Generation (BCPG) plant in sugar mills have tremendous potential due to…
Towards a new conceptual digital collaborative supply chain model based on Industry 4.0 technologies: a conceptual framework
Mustapha HrougaThis study aims to propose and develop a new digital collaborative supply chain (CSC) model completely based on the emerging Industry 4.0 technologies. The digital model aims to…
The structural link between TQM practices and financial performance: the mediating role of operational performance
Mulugeta Kebede Adem, Sandeep Singh VirdiThis study aims at examining the effect of total quality management (TQM) practices on the financial performance ISO 9001:2008 certified manufacturing companies in Ethiopia with a…
An empirical assessment of customer satisfaction of internet banking service quality – Hybrid model approach
Sachin Kashyap, Sanjeev Gupta, Tarun ChughThe present work has proposed and employed an innovative hybrid method based on the combination of factor analysis and an artificial neural network (ANN) model to forecast…
COVID-19: a Kano model and AHP-based classification of preventive activities under Fuzzy environment
Shwetank Avikal, Rohit Singh, Anurag Barthwal, Mangey RamThe aim of the present work is to develop a method to find the preventive measures for COVID-19 and their priorities. These preventive measures are prioritized according to the…
Optimization the reliability of emergency safety barriers based on the subjective safety analysis and evidential reasoning theory. Case study
Daas Samia, Innal FaresThis study aims to improve the reliability of emergency safety barriers by using the subjective safety analysis based on evidential reasoning theory in order to develop on a…
Measuring human IT agility and firms' digitalization using POSET: evidence from Italy
Michele Rubino, Filomena Maggino, Margaret AntonicelliThe aim of this study is to provide a detailed picture of the digitalization propensity and human IT agility of Italian SMEs, verifying whether companies are pursuing coherent and…
Proposing a framework for analyzing the effect of lean and agile innovation on lean and agile supply chain
Payam Nikneshan, Arash Shahin, Hamid DavazdahemamiThis study aims to propose an integrated framework for analyzing the effect of lean and agile innovation on the lean and agile supply chains.
The secret ingredient? Uncovering the effect of organizational culture on quality management: a literature review
Rocco Palumbo, Alexander DouglasAlthough the debate about the interplay between quality management and organizational culture is long established, extant knowledge about their link is not consistent. This…
Employee participation in total productive maintenance – a bottom-up perspective
Ying Yang, Biao YangThis study emphasises the importance of employee participation in total productive maintenance and identifies the key factors influencing employee participation. The…
Improvement of supplier delivery performance under uncertain capacity allocation and delivery time window
Chirag Suresh Sakhare, Sayan Chakraborty, Sarada Prasad Sarmah, Vijay SinghOriginal equipment manufacturers and other manufacturing companies rely on the delivery performance of their upstream suppliers to maintain a steady production process. However…
The effect of safety climate in workplaces on productive organizational energy of employees: a research in textile industry
Derya Çevi̇k Taşdemi̇r, Güfte Caner Akin, Yakup DurmazThe aim of this study is to reveal the effects of “safety climate” on “productive organizational energy”, based on the idea that higher energy and productivity will be seen in…
On the nature of supply chain reliability: models, solution approaches and agenda for future research
Devesh Kumar, Gunjan Soni, Yigit Kazancoglu, Ajay Pal Singh RathoreThis research aims to update the literature about the importance of reliability in supply chain (SC) and to find out the SC determinants.
Modeling enablers of agility of healthcare organizations
Anupama PrasharThis purpose of the study is to investigate enablers of building agility capabilities in healthcare organisations in developing countries. The key research questions are: (1) What…
The effectiveness of the implementation of ISO 9001 on SMEs performance: the case of an emerging economy
Mohammed Awad Alshahrani, Khalid Sami HusainThe study seeks to examine the effectiveness of implementing the ISO 9001 quality management system (QMS) on small and medium enterprises (SMEs) performance in Saudi Arabia. It…
A hybrid framework for fleet management with quality concerns: a case for the food industry
Naila Fares, Jaime Lloret, Vikas Kumar, Guilherme F. Frederico, Oulaid KamachThe purpose of the study is to propose a framework for fleet management and make suitable distribution solution choices in the food industry.
The impact of maritime service quality on employee satisfaction by seafarers rank: evidence from a global survey grounded on ERG theory
Angelos Pantouvakis, Ilias Vlachos, Dionysios PolemisThis study aims to reveal the constituents of seafaring service quality (physical and social environment) and their effects on seafarer employee satisfaction (job satisfaction and…
A combined QFD-AHP decision-making tool for the investigation and improvement of e-banking usage
George Paltayian, Andreas Georgiou, Katerina GotzamaniThis paper presents a decision-making framework for e-banking operations, based on the Quality Function Deployment and the Analytic Hierarchy Process. The main research question…
Organizational maturity models: the leading research fields and opportunities for further studies
Aneta Kucińska-Landwójtowicz, Izabela Dagmara Czabak-Górska, Pedro Domingues, Paulo Sampaio, Carolina Ferradaz de CarvalhoThe aim of the article is to determine research areas and to recognize the current direction in the development of maturity models, to indicate the key areas of organizational…
Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce
Alessandro Silva de Oliveira, Gustavo Quiroga Souki, Dirceu da Silva, Matheus Alberto Rodrigues Silva, Francisco de Assis da Silva MedeirosE-commerce platforms offer service guarantees (SGs) to improve consumers’ perceived quality and satisfaction. This survey aimed to test the direct and indirect effects of SGs on…
Adopting quality management (QM) principles in managing facilities management service delivery
Nik Elyna Myeda, Shirley Jin Lin Chua, Nur Syafiqatul AqillahThis paper aims to assess the quality management (QM) principles in facilities management (FM) service delivery for office buildings. This is to create a quality culture that will…
Defect reduction using DMAIC and Lean Six Sigma: a case study in a manufacturing car parts supplier
Giovanni Cláudio Pinto Condé, Pedro Carlos Oprime, Marcio Lopes Pimenta, Juliano Endrigo Sordan, Carlos Renato BuenoCompetitive pressures force companies to seek solutions to eliminate wastes while improving product quality. Lean Six Sigma (LSS) has been considered one of the most effective…
Assessing the uptake of Industry 4.0 technologies: barriers to their adoption and impact on quality management aspects
Iker Laskurain-Iturbe, German Arana-Landin, Beñat Landeta-Manzano, Ruben Jimenez-RedalIndustry 4.0 technologies have the potential to improve the quality management performance of industrial companies. The paper analyses the influence of Industry 4.0 technologies…
TRIZ inventive principle in healthcare quality and innovation development
Suebsakul Tonjang, Natcha ThawesaengskulthaiThis research aimed to create inventive principles in managing quality and innovation systems that can be used as a guide for the development of effective innovation projects in…
Measuring QSR service quality on behavioral intentions of gen Z customers using QUICKSERV–mediating effect of service value and satisfaction
Pratik Ghosh, Deepika Jhamb, Rahul DhimanThe aim of the paper is to measure the service quality, satisfaction, service value and behavioral intentions of Gen Z in leading global Quick Service Restaurants (QSRs) in India…
Generalized new exponentially weighted moving average control charts (NEWMA) for monitoring process dispersion
Ganiyu Ayodele Ajibade, Jimoh Olawale Ajadi, Olusola John Kuboye, Ekele AlihThis work aims to focuse on improving the performance of the new exponentially weighted moving average (NEWMA) scheme for monitoring process dispersion. The authors use the…
Dynamic coal blending under sustainability concerns: a case study from the Indian steel industry
Md Tanweer Ahmad, Mohammad Firouz, Nishit Kumar SrivastavaIncreasing scarcity of natural resources and the adverse effects of unsustainable practices call for more and more efficient management strategies in the energy industry. The…
On quality and complexity: non-conformance failures, management perspectives and learning outcomes on a highways megaproject
Gavin Ford, Jonathan Gosling, Mohamed NaimThe construction industry continues to struggle to deliver a right first time culture, seeking a panacea for improvement whilst maintaining project milestones. Complex…
A model of health-related quality of life during COVID-19 pandemic: the role of food customer loyalty and affordability
Sik Sumaedi, Sumardjo Sumardjo, Amiruddin Saleh, Agus Fanar SyukriThis research aims to test the simultaneous effects of the perceived threat of COVID-19, e-health literacy, e-health access barrier, loyalty toward healthy foods in general…
Enriching healthcare service quality by leveraging service experiences in Indian private hospitals: application of fuzzy-AHP approach
Shubham Senapati, Rajeev Kumar PandaOver the years, despite the best efforts to evaluate service quality through multiple techniques, the connotation between service deliverance and consumer expectation remains…
Multi-response optimization for a low-cost multi-dimpling process
Govind Waghmare, Rachayya Rudramuni ArakerimathThis study aims to identify the significant factors of the multi-dimpling process, determine the most influential parameters of multi-dimpling to increase the dimple sheet…
Experiencing defects: the moderating role of severity and warranty coverage on quality perceptions
Giuseppe Catenazzo, Marcel PaulssenThis study investigates two moderators of the effects of manufacturers' recovery efforts following a product defect on customers' perceptions of product quality: the severity of…
A continuous improvement implementation framework for manufacturing companies: a Delphi study-based approach for development and validation
Richard Scott McLean, Jiju Antony, Jose Arturo Garza-Reyes, Ashutosh SamadhiyaDue to the absence of industry and region-specific implementation guides, change efforts, in particular continuous improvement implementations, continue to report high failure…
Optimal time for management review during testing process: an approach using S-curve two-dimensional software reliability growth model
Vibha Verma, Sameer Anand, Anu Gupta AggarwalThe software development team reviews the testing phase to assess if the reliability growth of software is as per plan and requirement and gives suggestions for improvement. The…
An optimal software enhancement and customer growth model: a control-theoretic approach
Sujit K. Pradhan, Anil Kumar, Vijay KumarRecently, the popularity of software has grown significantly in the market. Enhancement of software is needed to decrease the burden of getting high-quality and reliable software…
An Industry 4.0 readiness model for new technology exploitation
Iman Ansari, Masoud Barati, Mohammad Reza Sadeghi Moghadam, Morteza GhobakhlooConsidering the importance and the broad applications of the Fourth Industrial Revolution in various organizations and industries and enjoying the many benefits of this digital…
Designing a short-term training course curriculum using the quality function deployment (QFD)
Jaydip Kanango, Ashutosh Bhatnagar, Ravikant Gupta, Vikas KashyapThis research has been taken up by the human resource center of organization X, for designing a curriculum for a training course named “Basic Computer Application”, by optimizing…
Maintenance policies considering degradation and cost processes for a multi-component system
Jiaqi Yin, Shaomin Wu, Virginia SpieglerThis paper models the deterioration process of a multi-component system. Each deterioration process is modelled by the Wiener process. The purposes of this paper are to address…
Similarity assessment and model migration for measurement processes
Meike Huber, Dhruv Agarwal, Robert H. SchmittThe determination of the measurement uncertainty is relevant for all measurement processes. In production engineering, the measurement uncertainty needs to be known to avoid…
Integration of multi-criteria decision-making approaches adapted for quality function deployment: an analytical literature review and future research agenda
Ahmad Hariri, Pedro Domingues, Paulo SampaioThis paper aims to classify journal papers in the context of hybrid quality function deployment QFD and multi-criteria decision-making (MCDM) methods published during 2004–2021.
Performance measurement model for technical universities – case study
Aneta Kucińska-Landwójtowicz, Izabela Dagmara Czabak-Górska, Marcin Lorenc, Pedro Domingues, Paulo SampaioThe main purpose of this paper is twofold: to present a proposal for a model of educational quality management system within a process approach context for technical universities…
The importance of service design and information and analysis in enhancing organizational performance through a mechanism of organizational excellence in public sector organizations
Hassan Saleh Al-Dhaafri, Mohammed Saleh AlosaniThe study aims to examine the joint effect of service design (SD), information and analysis (IA) and organizational performance through the mechanism of organizational excellence.
The impact of TQM and green innovation on corporate sustainability: the mediating role of green supply chain management
Hamdi Makhlouf, Nejmeddine Chatti, Lassaad LakhalThis empirical study aims to investigate the direct and indirect effects among total quality management (TQM), green innovation (GI), corporate sustainability (CS) and green…
Impact of code smells on software development environments: a study based on ENTROPY-CODAS method
Adarsh Anand, Priyanka Gupta, Yoshinobu Tamura, Ljubisa PapicThe relationship between the various existing smell taxonomies and the smell impacting factors has been established. The ideology is to identify the most critical smell…
Development, validation and verification of innovative integrated Kaizen philosophy (CI) framework and its implementation procedure for enhancing manufacturing industries sustainable competitiveness
Haftu Hailu Berhe, Hailekiros Sibhato Gebremichael, Kinfe Tsegay BeyeneExisting conceptual, empirical and case studies evidence suggests that manufacturing industries find the joint implementation of Kaizen philosophy initiatives. However, the…
Some inferences on a mixture of exponential and Rayleigh distributions based on fuzzy data
Ashlyn Maria Mathai, Mahesh KumarIn this paper, a mixture of exponential and Rayleigh distributions in the proportions α and 1 − α and all the parameters in the mixture distribution are estimated based on fuzzy…
Signature reliability scrutiny of domestic refrigerator
Sadiya Naaz, Mangey Ram, Akshay KumarThe purpose of this paper is to evaluate the reliability and structure function of refrigeration complex system consisted of four components in complex manner.
Estimation and prediction in generalized half logistic lifetime model using hybrid censored data
Sakshi Soni, Ashish Kumar Shukla, Kapil KumarThis article aims to develop procedures for estimation and prediction in case of Type-I hybrid censored samples drawn from a two-parameter generalized half-logistic distribution…
Sustainable maintenance planning in the petroleum industry: an application of system dynamics approach
Mahnaz Hosseinzadeh, Marzieh Samadi Foroushani, Hakim Ghayem, Mohammad Reza MehreganWhile the petroleum industry remains to be the main source of energy in the world, it is responsible for a large amount of resource consumption, environmental emission and safety…
Smart technologies for collection and classification of electronic waste
Erhan Ada, Halil Kemal Ilter, Muhittin Sagnak, Yigit KazancogluThe main aim of this study is to understand the role of smart technologies and show the rankings of various smart technologies in collection and classification of electronic waste…
Which antecedents contribute most to the loyal behaviour of online second-hand market shoppers?
Josep Llach, Neus Vila-Brunet, Alba ManresaIn the last 15 years, online sales of second-hand products have grown substantially due to changes in the economy, increasing interest in sustainability and the new opportunities…
The quality of servitization in project-oriented organizations
Saad Zighan, David Bamford, Iain Reid, Ahmed EL-QasemThis study examines the criteria for evaluating the quality of servitization and the factors influencing the project–service system's success.
Supply chain quality management 4.0: conceptual and maturity frameworks
Loan Thi Cam Bui, Maria Carvalho, Hai Thanh Pham, Tram Thi Bich Nguyen, An Thi Binh Duong, Huy Truong QuangThe research objective is rooted in the principle of providing new insights and a collective perspective regarded as Supply Chain Quality Management 4.0 (SCQM4.0), an integration…
ISSN:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony
Further Information
