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Exploring interventions to curb workplace deviance: lessons from Air India

Pooja Malik (Department of Management Studies, Indian Institute of Technology , Roorkee, Roorkee, India)
Usha Lenka (Department of Management Studies, Indian Institute of Technology , Roorkee, Roorkee, India)

Tourism Review

ISSN: 1660-5373

Article publication date: 2 May 2019

Issue publication date: 19 June 2019

Downloads
585

Abstract

Purpose

In a world of fast-changing markets, corporate brand is the heart and soul of a company. A company’s employees are crucial in nourishing a successful corporate image. Eventually, organizations require committed employees who orient their energy and drive the company toward a shared vision. However, employees’ deviant behavior can cripple the organization’s brand image. Given this fact, the purpose of this study is to offer strategies that can play a vital role in overcoming destructive deviance and in turn fostering the pavement for building a strong corporate brand image.

Design/methodology/approach

Given the purpose, this study used systematic review of literature to analyze the newspaper articles that reported the cases of deviant behaviors exhibited by employees of “Air India” and were published between 2015 and 2017. Further, this study used document analysis to identify and categorize the various forms of deviant behaviors exhibited by employees of Air India.

Findings

The current study asserted four chief interventions, namely, talent management strategies, resilience, workplace spirituality and mindfulness to overcome destructive deviance and promote constructive behavior among employees of Air India.

Research limitations/implications

The present study offers vital implications for organizations to curb the escalating deviant behavior among employees in the hospitality industry. These interventions might lay a significant pavement for fostering positive emotions among employees, which in turn could play a crucial role in enhancing service quality and building a strong brand image.

Originality/value

Given the mounting cases of deviant behavior among employees, the present study draws attention to the necessity for a shift in the generic organizational strategies and instigates organizations to integrate the study’s strategies to curb deviant behavior and in turn build a strong corporate image.

Keywords

Citation

Malik, P. and Lenka, U. (2019), "Exploring interventions to curb workplace deviance: lessons from Air India", Tourism Review, Vol. 74 No. 3, pp. 563-585. https://doi.org/10.1108/TR-04-2018-0048

Publisher

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Emerald Publishing Limited

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