Implementation of FCAUP – a framework for conformity assessment inspired by the uncertainty principle
ISSN: 1754-2731
Article publication date: 13 November 2020
Issue publication date: 28 October 2021
Abstract
Purpose
The purpose of this paper is to report the first practical applications of FCAUP (Framework for Conformity Assessment inspired by the Uncertainty Principle) carried out using a pilot implementation in a boat trailer manufacturer company in Maryville, Tennessee, USA and a practical application in a metrology company in São José dos Campos, São Paulo, Brazil.
Design/methodology/approach
Field studies have been conducted in two different companies: a pilot implementation during the preparation activities of the acceptance inspection of finished products and a practical application during the internal audit related to the quality management system.
Findings
(1) partial double inspection is advantageous in conformity assessment; (2) a structured procedure tends to reduce the risks arising from the use of partial double inspection; (3) the recommended amount of double inspections is directly proportional to the uncertainty involved in the process and it is inversely proportional to the degree of trust in a presumed conformity status.
Research limitations/implications
This novel framework is for practitioners in manufacturing industries and test laboratories.
Practical implications
The results of these practical applications suggest that FCAUP is a consistent approach to be used in several categories of conformity assessment in manufacturing industries and test laboratories due to the balance between result and time (cost).
Originality/value
This new framework, named FCAUP, for planning and executing conformity assessment activities has been introduced in a theoretical study published by Moraes and Silva (2018) and it is based on an analogy with the Uncertainty Principle of Quantum Mechanics.
Keywords
Acknowledgements
The authors would like to thank the academic assistance given by staff of the Center for Advanced Systems Research and Education (CASRE) at the University of Tennessee in Knoxville, TN, USA, and the anonymous reviewers for their critical analyses and helpful comments.
Citation
Moraes, C.F.d., Silva, M.B. and Sawhney, R. (2021), "Implementation of FCAUP – a framework for conformity assessment inspired by the uncertainty principle", The TQM Journal, Vol. 33 No. 6, pp. 1069-1099. https://doi.org/10.1108/TQM-03-2020-0053
Publisher
:Emerald Publishing Limited
Copyright © 2020, Emerald Publishing Limited