Error management practices interacting with national and organizational culture: The case of two state university departments in Turkey

Söheyda Göktürk (Department of Educational Sciences, Kocaeli University, Kocaeli, Turkey)
Oguzhan Bozoglu (Department of Foreign Languages, Gebze Technical University, Gebze, Turkey)
Gizem Günçavdi (Department of Educational Sciences, Kocaeli University, Kocaeli, Turkey)

The Learning Organization

ISSN: 0969-6474

Publication date: 8 May 2017

Abstract

Purpose

Elements of national and organizational cultures can contribute much to the success of error management in organizations. Accordingly, this study aims to consider how errors were approached in two state university departments in Turkey in relation to their specific organizational and national cultures.

Design/methodology/approach

The study follows a qualitative case study design, and the data were collected through five focus groups. The cases under consideration were two state university departments of different organizational sizes.

Findings

The results showed that organizational and national culture elements (collectivism, high power distance and relatively low future orientation) significantly interacted with error management practices. In both of the organizations studied, there were found to be limited attempts to prevent the errors unless there was an emergent situation. Error detection was shown to be slow and hindered because of indirect communication among staff. Ultimately, effective error management in these organizations was identified as being unattainable because of negative emotional reactions to errors, lower reporting, restricted communication, potential face loss considerations and lack of feedback.

Originality/value

The findings of the current work extend earlier error management research with empirical data drawn from two cases in the higher education domain. Thus, the study offers preliminary research into the error process in education, and contributes to future research relating organizational culture to error processes.

Keywords

Citation

Göktürk, S., Bozoglu, O. and Günçavdi, G. (2017), "Error management practices interacting with national and organizational culture: The case of two state university departments in Turkey", The Learning Organization, Vol. 24 No. 4, pp. 245-256. https://doi.org/10.1108/TLO-07-2016-0041

Publisher

:

Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited

To read the full version of this content please select one of the options below

You may be able to access this content by logging in via Shibboleth, Open Athens or with your Emerald account.
To rent this content from Deepdyve, please click the button.
If you think you should have access to this content, click the button to contact our support team.